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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Michigan
1 review
0 helpful votes
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Not as described
July 25, 2022

Would not take my $15 off code sent to me the day before. The plant was suppose to be a tree that had both lemons and limes, but was actually 2 small separate plants

Date of experience: June 25, 2022
Illinois
1 review
0 helpful votes
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Giant Tuhja Evergreen
June 25, 2022

Plants were very healthy, shipping was great. All around was a favorable experience.

Date of experience: June 25, 2022
Michigan
2 reviews
2 helpful votes
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Good Product
June 25, 2022

It is difficult to rate until the bushes are in bloom. I am, however able to say, packaging was excellent, bushes appear healthy, root systems appear well cared for.

Date of experience: June 24, 2022
Iowa
1 review
0 helpful votes
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Excited to bloom
June 25, 2022

I bought a tree and lavender plant for my best friend who was killed in a car accident. I bought the tree for her husband and kids. They planted it together. Excited to see them next year. I'll be ordering more when I get to landscaping my entire yard.

Date of experience: June 24, 2022
California
2 reviews
0 helpful votes
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Excellent Gardenia plants
June 24, 2022

Arrived packaged safely, plants looked a little shel shocked after the trip, but with a quick transplant into a larger pot, fresh acid loving soil, and water they sparked right back up!

Date of experience: June 24, 2022
California
2 reviews
0 helpful votes
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Excellent Gardenia plants
June 24, 2022

Arrived packaged safely, plants looked a little shel shocked after the trip, but with a quick transplant into a larger pot, fresh acid loving soil, and water they sparked right back up!

Date of experience: June 24, 2022
Pennsylvania
1 review
0 helpful votes
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Plants
June 24, 2022

Quick and easy…. First time having plants delivered to my front door! Great experience!

Date of experience: June 24, 2022
Virginia
1 review
0 helpful votes
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Satisfied
June 24, 2022

The bush came well packaged with instructions for planting. I am looking forward to having delicious blueberries soon.

Date of experience: June 24, 2022
New York
1 review
0 helpful votes
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This was a real nightmare because of the fact that the package was shipped by FedEx and, of course, as in many places in the US, the package did not come, lost or dumped somewhere. I indicated that the package was not received and BB issued an other package that arrived correctly. SO no problem with the ordering, we got exactly what we asked for, no problem with the quality of the products: they are growing in our garden: the no-no is the logistics chosen by BB to transport their products for delivery: very unprofessional and certainly detrimental to the reputation of BB (all our friends know that the first order from BB was NOT delivered!

Date of experience: June 24, 2022
District of Columbia
3 reviews
0 helpful votes
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Thanks
June 24, 2022

The plant arrived on time, well packaged and in good shape.

Date of experience: June 24, 2022
Nevada
1 review
0 helpful votes
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I planted tree per instructions a few days after receiving. Leaves have not improved. Call you folks and sent picture of tree in ground. Was told to give tree some time. My concern was 30-day replacement or refund time but was told my situation was noted and I would be taken care of if no improvement.

Date of experience: June 24, 2022
Washington
2 reviews
0 helpful votes
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Happy customer
June 24, 2022

The lime tree made a perfect gift and delivery was fast!

Date of experience: June 23, 2022
Colorado
1 review
0 helpful votes
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I think it was to hot in the delivery services vehicle when I unpacked it it fell apart fell out of its canister

Date of experience: June 23, 2022
Tennessee
0 reviews
0 helpful votes
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Dead plant
June 24, 2022

I planted the rose tree, but it never did anything, it's just a dead stick.

Date of experience: June 23, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that your rose tree didn’t make it! We have reached out privately to help!

Indiana
0 reviews
0 helpful votes
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Won't shop here again
June 24, 2022

My experience was terrible because the tree is dead.

Date of experience: June 23, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that your tree didn’t make it! We have reached out privately to help!

Tennessee
1 review
0 helpful votes
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Orange Tree
June 23, 2022

I love my orange tree! It arrived quickly, the packaging was perfect and the tree was in great shape.

Date of experience: June 23, 2022
Alabama
1 review
0 helpful votes
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FROM ZERO TO HERO
June 23, 2022
Updated review

My order arrived by FedEx, which in my area, the WORST! But, the plants arrived with yellow leaves, black diseased stems, and the leaves looked like an insect snacked on them during the entire shipping process. I was very disappointed to say the least! I emailed the customer service and Julie had three Nikko Blue Hydrangeas shipped to me the very next day! Julie's attention to the matter and fast service to make sure I received what I wanted and had paid for made me a believer.

Date of experience: June 23, 2022

I placed an order 6/2 to be delivered 6/4, paying 24.00...
June 8, 2022
Previous review

I placed an order 6/2 to be delivered 6/4, paying 24.00 for shipping live plants. It is now 6/6 and no plants. If I had know this company ships FedEx I would have not ordered as this is typical. I'm paying almost 100.00 for dead plants. Was my first and last time to order.

Date of experience: June 6, 2022
South Dakota
1 review
0 helpful votes
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Nice apple tree
June 23, 2022

Customer service helped with my needs. Responded really quick.

Date of experience: June 23, 2022
Illinois
1 review
0 helpful votes
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Flower purchase
June 22, 2022

I ordered six vines of two varieties. One of the six was dead on arrival. Sent a photo of the problem and with a phone call received the price of one plant back as they were out of stock and would not substitute.

Date of experience: June 22, 2022
Illinois
1 review
0 helpful votes
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Good selection and safe shipping
June 22, 2022

Loved browsing options for a new bush where an old one had faltered. Found what I wanted for very warm growing zone.

Date of experience: June 22, 2022