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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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California
1 review
0 helpful votes
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Hibiscus and gardenia
July 9, 2022

Our hibiscus arrived damaged, crushed with our gardenia. We have it in the ground but do not expect it will recover. Gardenia is fine.

Date of experience: July 9, 2022
North Carolina
3 reviews
0 helpful votes
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My Hydrangea Tree
July 9, 2022

I have received my hydrangea tree and am enjoying its beauty!

Date of experience: July 9, 2022
Illinois
1 review
0 helpful votes
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Not sure if it will make it
July 11, 2022

Tree arrived in good condition however the root ball is less than a foot in diameter. Given the tree is 6 ft tall, i am concerned for its health. It has been planted in the the trees preferred soil, with recommended light level, watered every day, and has yet to show any signs of greening up. I plant near 100 trees a year ranging from 1ft to 6ft tall and i have not seen such a harshly pruned root ball before. My other 6ft trees have 2ft rootball (purchase from a different company) and they are all putting on new growth already.

Date of experience: July 9, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Massachusetts
1 review
0 helpful votes
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Kwanzan Cherry Tree
July 11, 2022

Arrived in late April. Buds present and new buds appeared within 1st week of planting. Then they all "died out" within 2 weeks. Figured it was replant stress. It's now early July and only 3 buds have appeared since and all have "died out". Watering, root inhibitor, and fertilizer was used with watering and fertilizer on a schedule. Tree was planted in a sunny, well drained area. Will be asking for a refund.

Date of experience: July 9, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear that your cherry tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Louisiana
1 review
0 helpful votes
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My Crepe Myrtle trees arrived well packaged and in great shape. I planted them a few days after arrival, and already, they are upright and strong.

Date of experience: July 9, 2022
Florida
1 review
0 helpful votes
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Trustable
July 9, 2022

Good service. Got my plants as I ordered. I received my orders in timely manner.

Date of experience: July 9, 2022
Nevada
1 review
0 helpful votes
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Fast and friendly Service
July 9, 2022

Fast shipping and good quality
Fast response and solve my problem.

Date of experience: July 8, 2022
Wisconsin
1 review
0 helpful votes
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Rose bush
July 9, 2022

Great service, timely. One bloom on it. Very very fragrant.

Date of experience: July 8, 2022
Nevada
1 review
0 helpful votes
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Crispy leaves
July 8, 2022

Upon receiving my tree, the leaves were crispy and now all of them have fallen off. I'm hoping this little tree survives after the transplant shock it's going thru, because in a couple years it should be a beautiful tree.

Date of experience: July 8, 2022
Illinois
1 review
0 helpful votes
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Growing great
July 8, 2022

I really like the watering pillow, growing great and excitement in seeing it mature.

Date of experience: July 8, 2022
Illinois
1 review
0 helpful votes
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Great shopping experience
July 8, 2022

Sent a hydrangea to a friend halfway across the country in memory of her deceased mother. The plant arrived on schedule and was well received by the recipient.

Date of experience: July 8, 2022
Illinois
1 review
0 helpful votes
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Update
July 8, 2022
Updated review

The bottle of spray was 19.99 and to ship the 32oz. Bottle was 24.95? I don't agree with the shipping price:(

Update: Thank you for adjusting the shipping to a fair price. You will still have my future business

Date of experience: July 8, 2022

The bottle of spray was 19.99 and to ship the 32oz
July 8, 2022
Previous review

The bottle of spray was 19.99 and to ship the 32oz. Bottle was 24.95? I don't agree with the shipping price :(

Date of experience: July 7, 2022

The coupon code from my previous purchase that stated...
May 27, 2022
Previous review

The coupon code from my previous purchase that stated $10 off did not work for this new order and I'm within the 6 month expiration date

Date of experience: April 27, 2022
Georgia
1 review
0 helpful votes
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Lemons on sale, yes please!
July 8, 2022

When I tried to checkout, I discovered the citrus laws in Georgia don't allow shipment of Meyer lemon trees to my home. But the deal was so good that I wanted to find a way to make it work, so customer support told me where they were allowed, and we sent them to a family friend in South Carolina who would grow the trees and share the lemons with my family when we come to visit. She cares for the trees, we all enjoy the lemons, everybody wins.

Date of experience: July 8, 2022
Minnesota
1 review
0 helpful votes
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Everything went perfectly with one small exception. The box must have been delivered while I was still asleep and the tracking site didn't update when it arrived so I don't know how long my new Apple tree was laying in the box in the sun. A better tracking site should be considered.

Date of experience: July 8, 2022
California
1 review
0 helpful votes
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Refunded
July 8, 2022

The person who assisted with refund was really professional

Date of experience: July 8, 2022
Pennsylvania
1 review
0 helpful votes
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Mrs Cong
July 8, 2022

It was nice experience! The customer service staff helped me with what I was looking for!

Date of experience: July 7, 2022
Nebraska
1 review
0 helpful votes
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Double Red Althea
July 8, 2022

Plant arrived on time and in very healthy condition, with loads of buds. It does have "weeping branches" though. I'm hoping this will look more like the tree pictured as the branches get stronger.

Also, the blooms are NOT red.

Date of experience: July 7, 2022
New Mexico
1 review
0 helpful votes
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The tree showed up broken in two I. It's packaging. I got on your website, sent 3 picture of the broken tree still in its packaging and requested my money back. I received an email from Brighter Bloom stating they were very disappointed in their packaging, but I have not been refunded. I plan on trying again to see if it does any good.

Date of experience: July 7, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Texas
1 review
0 helpful votes
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Great experience
July 8, 2022

Shipping was fast, the tree arrived in excellent condition and it is thriving now.

Date of experience: July 7, 2022
New York
1 review
0 helpful votes
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Great customer service.
July 7, 2022

I ordered 3 trees. The idiots at fed ex are illiterate. They treated my boxes poorly. My tress were busted up pretty bad. I didnt call them right away. I planted them. The one tree is on a come back. Its growing after 2 months. The other 2 were too far gone. I called with 2 days left of the 30 days. They extended my 30 days 2 more weeks. They still didnt grow in those 2 weeks. So with a few pictures and their great customer service. They replaced both cherry trees. They even upgraded me to the bigger ones. Fed ex didnt change in the 5 weeks between deliveries. The delivered the boxes up side down. It clearly said this side up. Anyway... the trees are doing great now. I will for sure use them again next spring to purchase a few more trees. I would strongly this company.

Date of experience: July 7, 2022