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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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These bushes were in great condition when i got them and they are thriving now. Thank you for quick delivery and a great product
Yvonne
Our plants arrived on time and in perfect condition. We plan to purchase more as we settle in to our new home.
Good. No one company is excellent, however. I stopped ordering from Nature Hills because they insisted I was wrong and they were right. All they lost was a customer.
Tree arrived in excellent shape with instructions and tips to keep a healthy plant
Fed ex was horrible. They through the plants on my front porch and dirt was pretty much everywhere. Because of fed ex I may not order any more plants from your comp. In fear i spend money and my plan/s may die.
I've gotten numerous fruit plants from brighter blooms now and have been happy with all of my experiences. I recommend the warranty which has been easy to use if plants haven't survived.
Plant was well placed in box and was very healthy. Shipping took awhile, but the plant was in awesome condition. Therefore, I can't complain. I wish the prices were a little less that's all.
I never believed you could buy a tree through the mail. The tree was alive, fresh and green. It is thriving and looks great. Never expected it…. Neither did my friends.
Of all the nurseries I have purchased from, I received my Meyer Lemon tree in excellent condition. With no damage to the tree.
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!
My peaches and cream honey suckle came in wilted and lifeless. I planted them anyway. They shriveled up and dies within a week. I won't be buying anything else from here.
We are so sorry that your plants didn’t make it! We have reached out privately to help!
Everything came in a timely manner, and the plants look great. So far they are doing well.
The bougainvillea looks like a twig. One of the roses, the pot broke and the roses were like scrambled. Plants itself were not properly protected. Waste of my money.
Fast service. Plant was packaged good and very healthy.
A couple of plants had broken branches.
The Lemon Tree was healthy and looked good.
The plants arrived on time.
Great service, delivered by desired time frame. Will use again
FedEx kept delaying the delivery date so by the time I got them, the leaves were brown and falling off. I was a little worried about how they would do so I kept them in the pot for a few days and watered daily. The dead leaves fell but new ones started coming in a week or so later. Seems like they're bouncing back.
I was impressed that my order was held up due to extreme heat in MN when I ordered them. They came and were beautiful. We planted them immediately, and they all looked amazing. However, two of them seem to be drooping even though I am diligent in watering them. Should I be concerned?
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!