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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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Georgia
1 review
0 helpful votes
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Mimosa
July 18, 2022

Arrived in great shape and has sprouted lots of new growth.

Date of experience: July 18, 2022
Virginia
2 reviews
0 helpful votes
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Great Trees
July 18, 2022

Just recently I purchased your Korean Lilac tree and your Ketsup & Mustard Rose tree. The lilac tree arrived in great shape and started new growth in about a week after planting. The root ball for the rose tree however was completely dried out, although the trimmed branches were still a vibrant green. Soon after planting, the rest of the leaves fell off but about a week later new leaves started to appear. They key to success is to get your trees/plants into the ground immediately after you them and follow the instructions for the depth and width of your holes. I intend to purchase more products soon.

Date of experience: July 17, 2022
Florida
2 reviews
0 helpful votes
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Love my fig tree
July 17, 2022

I couldn't find a fig tree locally, but I was able to find one on this site. I'm very happy with my purchase and can't wait for it to start bearing fruit.

Date of experience: July 17, 2022
Florida
1 review
0 helpful votes
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Pleased
July 17, 2022

The tree came intact with care placed on packing and I was very happy with your companies selection.

Date of experience: July 16, 2022
Washington
1 review
0 helpful votes
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Wonderful!
July 17, 2022

The trees arrived very well packaged and fast. Was quite surprised on how good they were packaged for travel. So far very impressed. Will update on product in a month. Thank you!

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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Hydrangea extremely damaged
July 17, 2022

Delivery kept getting delayed by fedex. Plant received in poor condition. Replanted and trying to revive

Date of experience: July 16, 2022
Texas
1 review
0 helpful votes
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Healthy plants!
July 16, 2022

I ordered 2 yellow rose plants. One plant was delivered with care. The other plant had somehow turned around and the container was on its side in the bottom of the box. As a result the plant was at a 90 degree angle to its base :( Overall it was in bad shape
I called Walmart customer service about this issue and received a replacement plant.

Date of experience: July 16, 2022
Missouri
1 review
0 helpful votes
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Dead
July 19, 2022

I purchase a lot of fruit trees from you. All of the Apple trees have died except one. I received the replacements and now 3 of those are dying. I even purchased the root starter this time and have watered them every other day.

My peach and pear trees I got from you are fine but the apples are terrible.

Date of experience: July 16, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear that your apple trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

North Carolina
1 review
0 helpful votes
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Healthy and thriving!
July 16, 2022

Everything is healthy and growing well! I have never had any issues with anything from Brighter Blooms!

Date of experience: July 16, 2022
Illinois
1 review
0 helpful votes
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Very happy!
July 16, 2022

Very happy!

I had ordered a rose of Sharon over a year ago and bought the insurance. The rose of Sharon never blossomed this summer and brighter blooms honored the warranty even though I went past the one year. I have ordered a different shrub in hopes it will be more hearty. Thanks brighter blooms for working with me!

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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Rose of Sharon
July 16, 2022

My rose of Sharon arrived quickly. I wasn't ready to plant it yet, but it was well packaged and okay for two days in the open box in my garage. The planting instructions were good. The plant was very healthy and bloomed right away. I would definitely order from Brighter Blooms again. (Some beatle discovered the new plant right away, so I am keeping it sprayed.)

Date of experience: July 16, 2022
Michigan
2 reviews
0 helpful votes
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Best Palm Trees Ever
July 16, 2022

I wanted large palm trees. I ordered (2) 7 gallon palm trees. They were delivered promptly, and extremely well packaged. The pots were wrapped in burlap sacks and plastic bags. Large plastic straps secured them yo the shipping box. They were beautiful, alive, large and green. Not one brown or bent leaf! I've them several weeks now and they are doing great. Couldn't be any happier.

Date of experience: July 16, 2022
New Jersey
1 review
0 helpful votes
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Emperor Plants
July 19, 2022

Out of 10 only seven survived. As much as I followed instructions some plant are not surviving. I bought the 18 months guarantee and claimed the last 3 didn't survive, no one from CS email is responding onto my concern.

Date of experience: July 15, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that your email didn't come through! We've reached out to help!

Washington
1 review
0 helpful votes
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6-7 ft Red Dogwood Tree
July 15, 2022

Excellent service. Tree size as advertised with adequate shipping container. However, tree took over a week from packaging and delivery so it is struggling since planting the day it arrived.

Date of experience: July 15, 2022
Ohio
1 review
0 helpful votes
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Easy shopping experience
July 15, 2022

Site was easy to navigate. Variety to choose from was excellent.

Date of experience: July 15, 2022
Texas
1 review
0 helpful votes
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Jasmine plants
July 15, 2022

The plants were delivered timely and in good condition. They are are already planted and doing great.

Date of experience: July 15, 2022
Oklahoma
2 reviews
0 helpful votes
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Perfect Gift
July 15, 2022

I was looking for something that would bloom around June for a friend that just lost their mom. I ordered this via my phone & my only issue was I couldn't find a place to attach a note saying this was a gift & from whom. I found that spot after the fact by using my computer. Mobile site & computer site need to be the same. Just my opinion.

Date of experience: July 15, 2022
Virginia
1 review
0 helpful votes
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I order plants, they were shabby when received and the replacements were even worse. I believe the plants and the tree suffered from shock and are not doing very well. I am tired of requesting replacements. When they come in there are two many in one box and they are wrapped too tight. The pots are squashed and the stems are broken or bruised. I purchased full blown plants and got them ruined so the only option is to cut them back and pray.

Date of experience: July 15, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are very sorry that your replacements also arrived in poor condition! We're reaching out to make this right. We would be happy to replace the plants once it cools down.

Pennsylvania
1 review
0 helpful votes
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Healthy and Beautiful Plants
July 15, 2022

Every plant from BrighterBlooms, com has arrived promptly, in excellent condition, and were consistent with the website's description. The planting instructions were spot on and my plants have thrived in my yard.

Date of experience: July 15, 2022
New Hampshire
1 review
0 helpful votes
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Not sure
July 19, 2022

The rose of sharon tree was the expected height and has had a few flowers, but the foliage has been a bit sparse and has shown signs of a fungus. I've sprayed it with neem oil and hope it will recover.

Date of experience: July 14, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your rose of sharon! We are reaching out to get some photos so we can assist you further!