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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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South Carolina
1 review
0 helpful votes
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Hydrangea tree
May 6, 2021

The tree arrived in excellent condition and promptly.

Date of experience: May 6, 2021
New Mexico
2 reviews
0 helpful votes
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Delivery time longer than expected, so the plant was in the box longer than likely planned. Had a lot of leaf drop. The root ball was in soil in burlap, and wasn't very secure, kind of expected it would be more tightly planted in the burlap. Plant seems OK, but is very light on leaves, since it had so much leaf drop.

Date of experience: May 6, 2021
Tennessee
1 review
0 helpful votes
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Blood good Japanese red maple
May 6, 2021

Item was exactly as described and growing beautifully

Date of experience: May 6, 2021
Ohio
1 review
0 helpful votes
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Fig Tree
May 6, 2021

It arrived upside down with some leaf damage, but the terminal buds seem ok even though there was shipping damage. Seems to be a nice healthy tree otherwise.

Date of experience: May 6, 2021
Indiana
1 review
0 helpful votes
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Pricey?!
May 6, 2021

Ordering was very easy and products were delivered within a reasonable amount of time. I was interested in ordering a sentry maple tree, but the shipping charge was so high I ordered two azaleas and received free shipping because of the total amount ordered!
The azaleas exceeded my expectations, beautiful plants! The tree was basically a stick with a couple of tiny branches with leaves. I Expected it to be "fuller" for the price, but hopefully it will look like a tree soon?

Date of experience: May 6, 2021
Virginia
1 review
0 helpful votes
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Fragile sick trees
May 6, 2021

Did everything as instructed and bought the extras to help my trees thrive but they are dying.

Date of experience: May 6, 2021
Ohio
1 review
0 helpful votes
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Tree Replacement
May 6, 2021

I had inquired about a Weeping White Cherry Tree we had ordered that looked a little questionable (no root ball, just kind of fell out of the burlap sack), brighter blooms immediately sent a replacement tree and now it is thriving. We are very pleased with the whole experience and will continue our patronage!

Date of experience: May 6, 2021
Texas
2 reviews
0 helpful votes
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Damaged tree and packaging
June 5, 2021

Tree arrive damaged with shipping container open.
Very disappointed.

Date of experience: May 5, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

North Carolina
2 reviews
0 helpful votes
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Birthday gift for my daughter in law
May 5, 2021
Updated review

Easy process but this was a gift for my daughter in law so I am not too qualified to speak to the product
She send a picture of a healthy plant that looked much like the one I received two years ago

Date of experience: May 5, 2021

So far an easy process
April 14, 2021
Previous review

So far an easy process

Date of experience: April 14, 2021
Wisconsin
2 reviews
0 helpful votes
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So far so good! Wisteria has survived a cold snap, is starting to grow

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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Great stopper!
May 5, 2021

My order ( a fig tree) came on time, very well packed and in an excellent condition. I replanted it right away and now, it's thriving!

Date of experience: May 5, 2021
Texas
1 review
0 helpful votes
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Quality
May 5, 2021

Delivery was prompt, packaging was really good, Pants are all still alive. Can't ask for more than that. Would definitely shop again

Date of experience: May 5, 2021
Georgia
1 review
0 helpful votes
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Apple trees
May 5, 2021

They arrived quickly and in great shape. No problems

Date of experience: May 5, 2021
Texas
1 review
0 helpful votes
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Good plants
May 5, 2021
Updated review

I have ordered from Brighter Blooms several times now and the plants are always received quickly and healthy. They have plants I can't find locally.

Date of experience: May 5, 2021

Easy to use, good descriptions of plants
April 14, 2021
Previous review

Easy to use, good descriptions of plants.

Date of experience: April 14, 2021
Connecticut
1 review
0 helpful votes
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Healthy plants!
May 5, 2021

Healthy plants, received promptly. Well packaged. I have ordered numerous times from this company and have not been disappointed.

Date of experience: May 5, 2021
Florida
1 review
0 helpful votes
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Highly Recommend
May 5, 2021

Great service! Helpful and knowledgeable staff. Gardenia tree arrived beautifully and safely boxed and wrapped. Then a nice follow up call. Way to go! Thanks

Date of experience: May 4, 2021
New York
1 review
0 helpful votes
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A couple of items were missing from my original order but after a phone call these were immediately replaced. The representative was very pleasant and apologized for the mixup.

Date of experience: May 4, 2021
Tennessee
1 review
0 helpful votes
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I ordered a rose tree and English ivy. The rose tree was amazing and in perfect condition. The English Ivy had xanthomonas hederae, basically black spot a bacteria on the leaves and they were not in very good condition. I treated the plants and after a week of care, they are doing fine. I was not very satisfied with the ivy.

Date of experience: May 4, 2021
Texas
1 review
0 helpful votes
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Knockouts
May 4, 2021
Updated review

I received my order and one plant was distressed and i planted them all and the dear nearly ate them all - so sad!

Date of experience: May 4, 2021

If I get quality
April 13, 2021
Previous review

If I get quality - then this is the perfect stop!

Date of experience: April 13, 2021
Texas
1 review
0 helpful votes
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Redbud Trees
May 4, 2021

I received my redbud trees in a timely manner. They were well packaged when they arrived. The rising star redbud had leaves and I believe will be fine. However, the Oklahoma tree had no leaves and I believe will not make it. I believe it is dead. I did have a one-year guaranty on the trees so I probably will be contacting your customer service.

Date of experience: May 4, 2021