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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Ohio
1 review
0 helpful votes
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Easy as pie...
May 8, 2021

Tree arrived in a timely manner, instructions were easy and the shape of the tree was as expected.
I already see blooming starting to occur. In the ground less than 2 weeks.

Date of experience: May 8, 2021
Ohio
1 review
0 helpful votes
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Beautiful tree
May 8, 2021

The King Crimson Maple arrived broken in 3 pieces due to shipping even though box was marked all over that it was a live tree and to keep flat. However that didn't happen so tree arrived damaged. I took pictures and uploaded to BrighterBlooms and they took care of it immediately. Second tree came undamaged and just as I had expected, BEAUTIFUL! I am so pleased with it and it is planted in front yard so I can watch it grow into a marvelous Crimson Maple.

Date of experience: May 8, 2021
New York
2 reviews
0 helpful votes
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Raspberries
May 8, 2021

Plant was delivered, some of the branches were already dead, I called customer service they advised I should remove the dead portion and it should be fine. I did as they advised and repotted it. Just waiting to see if it will flourish. I haven't seen new growth yet.

Date of experience: May 8, 2021
Missouri
1 review
0 helpful votes
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Great experience!
May 8, 2021

Easy to order. I called, since I was purchasing a tree as a gift and shipping to another address. Rep was very polite and helpful. Smooth experience. Tree arrived quicker than expected.

Date of experience: May 8, 2021
California
2 reviews
0 helpful votes
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Sad plants
May 8, 2021
Updated review

Was easy to shop on line and got a couple of plants I couldn't get elsewhere but sadly they arrived in extremely poor condition. Out of 3 I'm sure one will make it but the other two are struggling- pretty positive the mock orange isn't going to pull out of it - was wilted and very crispy critter like and hasn't turned around over the past 10 days:-(
They gave me a percentage refund but plants were not worth the price paid and I think the "dead" one should have been fully refunded.

Date of experience: May 7, 2021

Ease of experience
April 13, 2021
Previous review

Ease of experience

Date of experience: April 13, 2021
South Carolina
1 review
0 helpful votes
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Outstanding!
May 8, 2021
Updated review

Generously satisfied with the whole process from beginning to end. So many different options to chose from. Our order was received as they promised and after care instructions were easy to follow and execute.

Date of experience: May 7, 2021

First time shopper and the process and information...
April 14, 2021
Previous review

First time shopper and the process and information is very easy to comprehend and execute.

Date of experience: April 14, 2021
California
1 review
0 helpful votes
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REALLLLLY slow shipping
May 11, 2021

The 2 plants took 2 weeks to ship only to arrive across town from me, to some random house and i never revived it forcing them to send new ones out free of charge, which is nice but another 2-3 weeks puts me dangerously close to out of season...

After getting the plants they look like they have a batrieal disease that Did not stem from my garden, making me hesitant to add them to new raised beds/ in ground

Date of experience: May 7, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

California
1 review
0 helpful votes
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Poor shipping packing
May 8, 2021

The little plants were put in a very large container and we not secured. They had bounced around in shipment. A couple plants were bent.

Date of experience: May 7, 2021
California
1 review
0 helpful votes
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Wisteria arrived
May 7, 2021

I didn't know what to expect when I ordered the plants on line. The wisteria arrived surprisingly in bloom. TY.

Date of experience: May 7, 2021
Maryland
1 review
0 helpful votes
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I received my order well packaged with the utmost care and instructions. My plant arrived damaged, but Brighter Blooms' customer service team went above and beyond to expedite a very healthy replacement for me. I am very pleased with the educational materials provided in my order on caring for my plant and instructions for additional assistance. Highly recommend Brighter Blooms! A++++++++++

Date of experience: May 7, 2021
Texas
1 review
0 helpful votes
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Return customer
May 7, 2021

I have had good success with all my plants purchased from Brighter Blooms. I ordered a Japanese cherry blossom tree and a cherry tree. The cherry tree came in a burlap sack. This was my first experience with a root ball. The tree looked a little sad on arrival. I planted it the next day and a day later the leaves were drooping. I watered it well and the leaves responded however it continued to do this. I looked up more information about planting with the burlap. I decided to replant it and cut quite a lot of the burlap away. Since then with good attention, the tree is a little happier but I still need to pay close attention.

Date of experience: May 7, 2021
Illinois
2 reviews
0 helpful votes
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Happy customer
May 7, 2021

I received very good prompt service. Staff were very professional.

Date of experience: May 7, 2021
New Jersey
1 review
0 helpful votes
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False advertising
May 11, 2021

I purchased 5-6 foot Thuja Green Giants for $129.99/EACH, but when they arrived- they barely measured 4 feet. In addition, my landscaper said that they will probably die because there was no root ball at all.

Date of experience: May 7, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Michigan
1 review
0 helpful votes
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The jury is still out...
May 7, 2021
Updated review

The ordering process was very easy and delivery time was fast. However, the items delivered were not in pristine shape and one tree arrived looking a bit worse for wear. I ordered two matching trees, but one is healthy looking full of leaves. The other is completely bare with no sign of life at this point.

Date of experience: May 7, 2021

So far, it has been straight forward and easy to navigate
April 16, 2021
Previous review

So far, it has been straight forward and easy to navigate.

Date of experience: April 16, 2021
Colorado
1 review
0 helpful votes
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Our hew crepe myrtle is growing strong
May 7, 2021
Updated review

Shopping online with Brighter Blooms was so very easy. We selected our tree and it arrived within days. I was a little nervous because it didn't look great coming out of the box. But we followed the planting instructions and the tree has really come to life in just a few weeks! It's leaves are filling every branch. We are really happy with our purchase.

Date of experience: May 7, 2021

Easy peasy
April 11, 2021
Previous review

Easy peasy

Date of experience: April 11, 2021
South Carolina
2 reviews
0 helpful votes
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Wax myrtle
May 7, 2021

Everything arrived a little before expected. In their own box and went in the ground beautifully!

Date of experience: May 6, 2021
Oregon
1 review
0 helpful votes
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Arrived hydrated and within a week this vines has taken off with an abundance of new growth.

Date of experience: May 6, 2021
California
1 review
0 helpful votes
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Quality and expediency
May 7, 2021

I purchased 4 trees of 6-7ft height, and they arrived on time, carefully packaged and in excellent condition. None of the trees were wilted, though one pot had burst from the root growth. They came attached to long wooden poles to guide their growth and prevent snapping, and two of the trees are currently planted as of writing.
I am very impressed with BrighterBlooms' quality compared to two other companies I ordered from last year, with genuine care put into the packaging and tree selection. Expect future purchases from me!

Date of experience: May 6, 2021
Maryland
1 review
0 helpful votes
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Overpriced product
June 5, 2021
Updated review

Ordered over $300 of flowers then found them sold locally for a significantly cheaper price.

Date of experience: May 6, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

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Easy and quick process
April 15, 2021
Previous review

Easy and quick process- perfect gift

Date of experience: April 14, 2021
Florida
1 review
0 helpful votes
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Not Sure of Results
May 11, 2021

I ordered an avocado tree a year ago and it arrived in poor condition. I contacted Brighter Blooms and they replied that it should be okay. One year later the tree did not survive. I contacted Brighter Blooms and received a "store" credit. I ordered another avocado (larger size) paid difference and shipping. The tree arrived but is not in the best of condition. I have followed the planting instructions and hope the tree will survive.

Date of experience: May 6, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!