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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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New Jersey
1 review
0 helpful votes
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Best live plants to get from!
May 9, 2021
Updated review

I got two cherry trees, one peach, and a fragrance tea Olive shrub. Unfortunately, deer eat my Lapin cherry tree, hoping it will come back alive soon!
Well packaged, it's lovely to look at the plants as you open~.

Date of experience: May 9, 2021

Could get all information to make the decision
April 17, 2021
Previous review

Could get all information to make the decision.

Date of experience: April 17, 2021
Iowa
1 review
0 helpful votes
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All as I Expected
May 9, 2021
Updated review

Fast and easy! These trees were very reasonably priced and fit for what I needed. Thanks

Date of experience: May 9, 2021

Fast and easy!
April 17, 2021
Previous review

Fast and easy!

Date of experience: April 17, 2021
Washington
1 review
0 helpful votes
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Quality plants and fast service! Delightful!
May 9, 2021
Updated review

I was happy to find what I was looking for at a reasonable price, because I had looked at various websites and lingonberries are not common! So finding them and receiving them so quickly was exciting and satisfying. I planted them right away and they are doing well. Thank you so much! I look forward to my first lingonberry crop!

Date of experience: May 9, 2021

I'd be happy to once I have received my order
April 17, 2021
Previous review

I'd be happy to once I have received my order.

Date of experience: April 17, 2021
Washington
1 review
0 helpful votes
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Blue Wisteria
May 9, 2021

I have looked for this tree for a while but you guys had the best deal for a "not so tiny" plant, and your inventory seemed to be great with a lot of choicee, proper information etc. Once ordered, ot took a bit to receive it, but it was exactly as you described. Good condition kn delivery and ability to plant it

Date of experience: May 9, 2021
Georgia
1 review
0 helpful votes
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Redbud tree
May 9, 2021

My tree was delivered safely and well packaged. The tree is blooming and doing well! Great planting instructions.

Date of experience: May 9, 2021
Arkansas
1 review
0 helpful votes
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Meyer Lemon Tree is beautiful!
May 9, 2021

I got this tree for my mom as a Mother's Day gift. It's such a beautiful tree, came well packaged and in perfect condition. I would buy again and recommend.

Date of experience: May 9, 2021
Texas
2 reviews
0 helpful votes
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Excellent
May 9, 2021

When I first received my shipment of fruit trees, one of the trees was damaged. After going online and reporting the damage, they really took care of me and sent me a replacement very quickly. Overall the experience was great and the product was very healthy.

Date of experience: May 8, 2021
New York
1 review
0 helpful votes
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Beautiful Purchase
May 9, 2021

I am very pleased with my purchase of hibiscus tree, vanilla strawberry hydrangeas. Very beautiful! I did have a vanilla strawberry hydrangea at previous home and it produced the most beautiful flowers that I had to get another for my new house. Hibiscus tree had several blooms already!

Date of experience: May 8, 2021
Texas
2 reviews
0 helpful votes
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American Wisteria Delivery
May 9, 2021

I ordered 2 American Wisteria vines from BrighterBlooms. They arrived well packaged and in a timely fashion. I planted them and they're doing well - despite some rambunctious dogs knocking them.

Date of experience: May 8, 2021
Colorado
2 reviews
0 helpful votes
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The ordering process was easy, but I was concerned about the plant coming from Georgia and getting it planted in the Colorado clay soil. My advice is to get the plant acclimated and planted soon. The soil in the plant dried out quickly and the plant was wilting, but it's thriving now that it's actually planted! I'll be ordering from Brighter Blooms again!

Date of experience: May 8, 2021
Virginia
1 review
0 helpful votes
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Fruit trees
May 9, 2021
Updated review

Very easy and quick. Plants came in healthy. I have planted. Will post further reviews as they grow.

Date of experience: May 8, 2021

Very easy and quick
April 18, 2021
Previous review

Very easy and quick.

Date of experience: April 17, 2021
Pennsylvania
1 review
0 helpful votes
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Nice tree
May 9, 2021

Came pretty quickly, looked healthy and it still is doing good in the ground

Date of experience: May 8, 2021
Connecticut
1 review
0 helpful votes
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Not What I Expected
May 11, 2021

I don't think I'll be order again any time soon. The tree is pretty weak and unimpressive looking.

Date of experience: May 8, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Virginia
1 review
0 helpful votes
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Arrived quickly
May 8, 2021

Easy to order. Delivery was fast and in good shape. Patiently waiting for it to branch out. So far I have many new branches popping out.

Date of experience: May 8, 2021
Idaho
1 review
0 helpful votes
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Thank you! Awesome Service!
May 8, 2021
Updated review

I found what I was looking for and more. My plants exceeded my expectations. Thank you for caring about my needs. The service was amazing.

Date of experience: May 8, 2021

I found what I was looking for and more
November 1, 2020
Previous review

I found what I was looking for and more.

Date of experience: November 1, 2020
Michigan
1 review
0 helpful votes
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Very small
June 7, 2021

We ordered the 6-7 foot maple trees. One tree was around 6 foot, the other was well below 5 foot. Both were sticks with leaves. Hopefully the grow

Date of experience: May 8, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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Evergreen Shrub Review
May 8, 2021

Ordered 30 green velvet boxwoods. Arrived quickly across the country given the Covid circumstances. Well packaged, if slightly bruised and dry. Immediately removed all from their packaging, watered well and clipped dead areas. The next day planted all in the ground and they are doing well. It is early yet but the roots are healthy and the tops are green and growing new branches. Satisfied.

Date of experience: May 8, 2021
Florida
3 reviews
0 helpful votes
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Lilac trees
May 8, 2021
Updated review

Lots of good info for my zone. Trees were large and had blooms on them. I also bought tree gaiters for watering. So far so good.

Date of experience: May 8, 2021

Lots of good info for my zone
April 14, 2021
Previous review

Lots of good info for my zone.

Date of experience: April 14, 2021
Wisconsin
1 review
0 helpful votes
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We got the wisteria we wanted
May 8, 2021

The plant arrived safe and in good shape. We have planted it and it is growing well on the garden arch frame.

Date of experience: May 8, 2021
Texas
1 review
0 helpful votes
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Lavender Twist Weeping Redbuds
May 8, 2021

Ordered three Lavender Twist Weeping redbuds. They arrived with not many leaves but I read reviews online that they leafed out quickly. I am excited to watch mine grow!

Date of experience: May 8, 2021