BridgecrestReviews 406

My daughter purchased a car warranty through BridgeCrest company and tried to resolve an issue with her car with them but the staff assigned to her kept hanging up the phone. First, second or third time anyone would assume there was a connection issue but when it keeps happening you know there is a problem with service that the comp does not want to resolve. I am not saying not to look out for your money but customer service should be first.

Bridgecrest do not report to credit bureau. Poor costumer service. Get another finance company if you are looking to improve your credit score. Bridgecrest do not report to credit bureau. Do not be fooled by their promises.

Bridgecrest is an awesome lender. I switched jobs and missed a few payments and they worked with me and were patient while I got back on track! Best customer service. I would definitely use them again and recommend them.

They're interest is astronomical and they never respond to emails. Only use this company and Drivetime if you're desperate. It should be illegal for them to operate.

My wife and I have a car through carvana/ Bridgecrest we just got into a new home and in order to get into that new home we had to pay off both of our cars when I received the title to my car it was completely clean and clear I was the main person on the title when we received my wife's title it came back with all kinds of paperwork and documentation that the car had been paid in full the contract was null null and void and that carvana / Bridgecrest was still the lienholder I contacted the company asked what they could do they told me I had to go to the DMV and get it changed to spend my own money to do this spend my time to do the contact another person they said that they would take care of it but they might have an issue received a letter in the mail stating that the car has been paid in full that there is no longer a lien on the car but yet they will not do anything to fix the title I will continue to write bad reviews about Bridgecrest until this is dealt with correctly I should not have to lift a finger to do anything to get my title clean and clear this should have been dealt with correctly by Bridgecrest not by me

Financed through them because it was easy during the car purchase but I will be refinancing ASAP. I signed up for autopay on their website using my credit union account and it was successful, I received an email confirming it was good to go. A day before my payment was due, I received a text about payment due. I log in and my autopay is gone and so is my bank account. NO EMAIL NOTICE, NO CALL THAT IT WAS CANCELLED. If I hadn't checked, I could have easily missed my payment! When I called customer service, apparently "some banks don't like us and won't work with us" - well isn't that a red flag?! Good thing I have a savings account with a larger bank or I'd be screwed on my first payment. DO NOT RECOMMEND. I'll be refinancing with a more reputable institution as soon as I can.

Beware of this company called BRIDGECREST! Horrible people and very poor customer service! False reporting to credit bureaus ruined my families credit and have yet to make it right... Complete scammers please look somewhere else & stay away from the nightmare this company put our family through! Yeah after taking money from my insurance when I totaled my car they claimed I owed $500 plus to my account and I paid it off. Yes paid them off... you know what happened next? They told the dealership today on (June 15th 2021) that my account is with debt collection still owe a lot. Let's see where the Bull$#*! ends, Bridgecrest! Wondering now if that ex con billionaire Ernest Garcia that owns Carvana also owns bridgecrest! Might be connected and have a bridge there... yes he's an EX CON!

They took my vehicle last night and I do not have no past due payments or anything they never called me or anything my husband had passed away and we were in the process of changing the vehicle under my name and until now they haven't changed it and they came for the car and they've been taking my payments every month They block the account where I can make payments online and I've been making it through the automated system I have email them everything they have ask for them

I woke up to my car being gone along with all of my stuff inside. I called bridgecrest and they told me they repossessed my car and the only way to get it back was to pay the full payment of the car $******* they said I missed my payment after they emailed me saying thank you for your payment. Said my bank account had insufficient funds. LIE. So my next payment came up so I used a different card payment went through. I asked the man if I was behind he said no. A couple days later I get a call saying I'm behind and I'm like okay I'll pay it tomorrow then I get an email saying my payment is due on the 9th, and today they came and took it before the time they told me it was due. I call them and they are very unhelpful and rude saying that the emails didn't count they only go off phone calls. They said they tried to call 3 times and since I didn't answer that was the end of it. WORST COMPANY EVER. So glad I only made one payment

I would give 0 stars if I could. Anytime there is an issue this company makes everything worse. They do not try to work with the customer, they never have any information, and have 100 departments that open at different times just to make it even more difficult to get anything done. This company is truly a RIP off and I can not wait to be done with them. I've been owing the same 5,000 dollars on my car for a year now which is strange. Customer service is also poor and lack luster. This company needs to be shut down!

This company should be banned especially to military. I've seen so many people complaining about this company. It's called picking up a phone and talk to them about your situation.

I bought a vehicle (2018 Wrangler Unlimited) from Carvana. The buying process was easy from Carvana... HOWEVER, the financing from BRIDGECREST has been a total nightmare. They gave me the wrong address to send payment to... first payment sent to Az, then it never got there (apparently) because it was to be sent to lA, CA. They were to refund the $30 for stop payment. Never happened. Then I traded that in and the Jeep dealership sent payoff on 4/4. Never posted. I was getting collection calls, threats, and then email that I would be sent to collection. I sent tracking number, copy of check to Bridgecrest. Still never posted. Then they came up with $130 interest... the dealership paid that... I sent tracking number and copy of check... this all went to Mesa, Az. After this lengthy ridiculous not posting scenario, threatening collection calls, emails that I will be reported to Credit Bureau, they did post these checks on 5/14/21.
This organization is not ethical. The collectors were threatening and I didn't even have the vehicle. No one can transfer you to Mesa, Az accounting department to talk to, anyone. They have to send an email. I requested a call back from accounting department... never happened. So basically, I have been a wreck with phone calls from Bridgecrest for collection, threats to ruin my credit... and this way too long to post a payoff. MY SUGGESTION... if you choose to use CARVANA, do not allow them to finance through Bridgecrest. Their practices are unethical, their "customer service" people are generally rude, and do listen. I doubt any accurate phone calls were even posted or recorded. My credit is good. I allowed this finance company due to the pandemic, needing a newer vehicle (front line nurse... no choice but to be at work) and no hassle... which Carvana provided initially... Bridgecrest... no. I should sue them for causing undue stress. Believe me, I've had enough stress through this COVID-19 pandemic.
D Pierce

I sent the payoff for my vehicle and the tracking number shows they received it on May 3rd. It is now May 17th and they have not posted the payment. They stated they have the payment but have just not posted it but suggest I keep making payments. I am not making payments on a paid off loan. Not my fault they are lazy and won't post a payment. I don't know any company that receives $23,000 and doesn't cash the check. Will NEVER do business with them again.

Where do I begin…. This company is all about hidden fees, disrespectful customer service that will tell you there is nothing they can do. They don't care about there customers at all! Very rude and careless customer service representatives. Also, the company within itself is full of it! Complete trash since the first 2 months! I WILL NEVER RECOMMEND THIS COMPANY TO ANYBODY! I've had been with them for 2 years now and every experience with them has been trash!

This is the most predatory lender ever! I have paid 8k$ toward a 16k$ vehicle and still owe 15k$. On top of that I lost my job during the pandemic and asked if they could defer a payment or two until I was collecting unemployment or was employed again. They act like they will help, but all they do is ask for money. They had the gall to ask me to take out a loan or borrow 1100$ from family to pay them instead of trying to work with me. Despite the horrible interest rates and complete lack of any sort of flexibility or help in not getting my car repossessed, that's not even the worst part. They call me multiple times a day from multiple numbers asking for money, even after I explained I will pay them what I can based on my other bills I still need to catch up on vs my income. They enter payment agreements I never agree to and use it as justification to harass me all day everyday. If you can help it NEVER get a loan through them. You'll pay 10 times what your car is worth, god forbid anything comes up where you don't have money to pay right when they want money. Knowing what I know now I'd sooner take money from a mobster loan shark that will bust your kneecaps for nonpayment, (they would probably have a lower interest rate too) than ever deal with this company again. Only giving one star because zero or negative stars is not allowed.

They lie between you and the dealership Drivetime. They don't carry your old loan that's owed to another car so your best bet is to file bankruptcy. This company rather loose money than to work with the customer to get their money.

Requested name change and proof of title by BMV a nd was given a three month processing period to handle this rather simple update. Never going back to them.

I purchased a 2016 Hyundai SantaFe sport from their partner Drivetime. I picked the car up on a Saturday by the next Saturday the vehicle completely dead. I havent had the car 30 days and every other day it is completely dead! The vehicle is currently in the shop with no ETA, but the company will not waive a months payment or take the vehicle back. Crocks!

I have been with bridgecrest for over a year through Carvana and so far I am very pleased. I am shocked at the negative reviews and most seem to have a common theme.
For one, READ, do your RESEARCH. I understand life has situations where we have to take what we can get, but always know what you are getting into. Read reviews, make phone calls, etc.

Two, CREDIT- No matter what if your credit is not good, please stop getting upset that you have a high interest rate... and that's EVERYWHERE. You will either have a high interest rate or settle for a buy here pay here vehicle with no warranty. That's how it goes until you build credit or go to my first point, which is reading and research. I'm finding that's the bulk of these negative reviews.

Third, I have paid late a few times, none of which have been reported on my credit because I've stuck to my agreement and paid more to cover the accumulated interest.

Lastly, I just want people to understand this is business, and you're using a loan. If you don't know what you're doing, you will feel ripped off. Used cars will come with issues ultimately that's where a warranty and a backup plan come into place. There are too many people with 500 credit scores with a 800 score attitude.

The last thing I will say is to try your credit union... the process is a bit longer (that's the issue there... we don't understand that convenience comes with a price), but you find the best rates with brick and mortar institutions.
Good Luck!