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BrickHouse Security Reviews Summary
BrickHouse Security has a rating of 3.6 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrickHouse Security most frequently mention and customer service. BrickHouse Security ranks 2nd among GPS sites.
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I thought I would receive something decent for the money I paid, but I was wrong. This thing feels and looks super cheap. Everything about it is cheap, the construction, the materials, and how the damn thing performs. If I had to guess how much this was purchased for, I'd say 3 dollars. I wouldn't pay more than 10 dollars for this. But that's fine, you live and you learn. If this review gets posted, STAY AWAY!
Thanks to Janice it was the best experience I have had ordering. So much faster and more pleasant than doing it online, especially when your system says that my email doesn't exist, but Janice was able to pull it up and review my history. I hope you value this employee! She is very good at her job. Thank You, Allen Stone
Hello,
We appreciate your wonderful comment! Our Sales Team is fully trained, skilled and qualified to provide an excellent service. Janice is definitely an asset to our team. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team
Great service Janice was very helpful. Ordering was great, i have to wait to see how is going to work
Hello,
Thank you for giving us a perfect rating! We offer world-class customer service, unmatched technical expertise and unlimited lifetime technical support on every product we sell. Please don’t hesitate to contact us if you need help with anything.
BrickHouse Security Team
Overall I am content with my purchase and I feel as if it is working as it said it would. Two things that dissapointed me was that when I ordered online the service plans options were not available. So I wasnt aware of the huge price differences from the plans. From the plans I was looking into the prices were $300/year and $120/year. Big difference. And I could even spend more. I dont like there are plans that the company makes for people who spend more. I wish they offered a plan that had all the perks of the $40/per month for a low price that was mostly affordable for anyone. The $10 a month plan is almost useless.
Another thing I wasnt aware of is that their customer service is outsourced. People who it seems dont really know product first hand. At least in my 3 times that I called they were all like that. The representatives on the phone and even chat just seemed like they were reading the manual that I had in my hand and had a difficult time answering my question which the answer could not be found in the manual. Overall, if I pay more per month, which adds up to considerably more over the course of a year, I can have an amazing product. Unfortunately I cant afford to spend that much so it makes it like Im not getting all the use from my product. Im sure there is some change in prices from Verizon because of the excess data usage, but Im sure its not that much more. Brick house is making a killing on the monthly plans when customers pay for the most expensive plan. Pass some savings on to customers.
Overall good product. Just wish monthly service plans were more affordable to reap the benefits of my tracker
Hello,
Thank you for your feedback and we apologize for the inconvenience. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. As stated on the Service plan tab on our website, all wired trackers come shipped with our recommended 30-second tracking interval for $24.99 per month only and if you would like to change it our Customer Service team would be glad to help you update it to ensure that the GPS tracker will be programmed correctly. We also regret that you had a negative experience with our team. We are very sorry to hear that your concerns were not addressed and would love the opportunity to help. If you would need help with anything, please don’t hesitate to contact us.
BrickHouse Security Team
Disappointed in the performance. Misses recording at least the first 15 seconds of activity in motion detection mode. No way to set the recording time stamp or date stamp and it doesn't use the time set on the clock. No manual except for the one that comes with the clock manufacturer. Naming of folders on SD card makes no sense.
Hello,
Thank you for your feedback and we apologize for the inconvenience. We tried to get in touch but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
Not sure how well it works yet, but other then that the ordering and delivery was great. Would probably buy from them again.
Hello,
Thank you for your posting your feedback. We truly appreciate your business and your trust in us. We offer world-class customer service and unlimited lifetime technical support on every product. Please don’t hesitate to contact our Support Team if you would need help with anything.
BrickHouse Security Team
Adam was very professional, very knowledgeable, he was very patient, and took time to explain everything I asked him. He went beyond the call of duty to assist me in every way, from product information to mailing instructions for a secure pick up.
Hello,
Thanks for leaving a wonderful review and mentioning Adam. He is definitely great and takes his job very seriously. He is an asset to our team and we couldn't be more proud of him. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with our service. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
Understood what I was trying to accomplish and got me there.
If what I am trying to do will work I will need 6 more. Thanks
Hello,
Thank you! We appreciate your feedback. We are grateful that you trust us with your security and surveillance needs. We’re happy to hear that you’ve found us and use our services. Please don’t hesitate to contact us if you need help with anything.
BrickHouse Security Team
I researched a GPS and contacted Brickhouse Security to inquire regarding various products. I spoke with a Rep "Adam G". He was very professional and took the time to describe each product available. I elected to place the order by phone which was processed directly. Due to the warehouse being closed for inventory he gave me a courtesy 10% discount and waived the fee for expedited Air Freight Shipping. GREAT CUSTOMER SERVICE! Happy New Year Brickhouse Security!
Hello,
Thanks for leaving a wonderful review and mentioning Adam. He is definitely great and takes his job very seriously. He is an asset to our team and we couldn't be more proud of him. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with our service. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
The rep. On the phone was very helpful. I told her what I was looking for and she helped me find what i was needing. Thank you SO much!
Hello,
Thank you! We truly appreciate you for taking the time to review your experience with us. We work really hard to provide an exceptional Customer service and Tech Support experience. Please feel free to contact us if you need further help.
BrickHouse Security Team
So far all is good. I hope the products hold up although some of the instructions leave a lot to desire.
Hello,
Thank you for posting a review! We take pride in providing high-performance technology tools for security and surveillance needs. Our Tech Support team may be able to walk you through and resolve your issue, please call us at 800-654-7966. If you would need help with anything, please don’t hesitate to contact us.
BrickHouse Security Team
I like this site keeps me up to date in what is going on I just need to figure out how to manage my tracker device lol
Hello,
Thank you for giving us a perfect rating! As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. We offer world-class customer service, unmatched technical expertise and unlimited lifetime technical support on every product we sell. Please don’t hesitate to contact us if you need help with anything.
BrickHouse Security Team
Great company you have great gadgets for help in your home or self security in a growing dangerous wordly environments i hope your company stays up to date with today's ever-changing needs. Good Luck.
Hello,
Thank you so much for your amazing review! We always do our best to offer high-performance and great quality products and we always look for ways to improve our current offerings.
BrickHouse Security has a solution to give you the peace of mind you deserve. We are truly grateful for your trust. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
Not sure how to use and set up the unit. Could not get in touch with tech support like Komando said I would be able to.
Hello,
We're sorry to see that we rated low and we would like to apologize for the inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get the issue resolved by our Tech Support team. Please feel free to contact us if you need further help. You can reach us at 800-654-7966. Our lines are open Mondays to Fridays from 8:30 am to 8:30 pm EST and Saturdays and Sundays from 9 am to 6 pm EST.
BrickHouse Security Team
I bought two mini usb charging cameras. They both will not link to the apple app.
I even tried typing the super long UID in by hand. I looked on line for a training video and only see video for an older model. BH's other items have been good. Will try tech support next. Instructions can only be read with a magnifying glass (not kidding) reduced down to 2 pt type.
Hello,
Thank you for your feedback and we sincerely apologize for the frustration and inconvenience. We tried to get in touch but as we have not heard back, we hope this means that you were able to get any issue resolved by our Tech Support team. Again, please accept our apologies and we thank you for your patience and understanding.
BrickHouse Security Team
The tracker states my vehicle was 10 miles away in a parking lot. It was in my drive way. 5 minutes later it said it was on freeway. Then, after 15 minutes, it was in my drive.
Hello,
Thank you for your feedback and we apologize for the inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get any issue resolved by our Tech Support team. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Support
Received wrong item, nightmare trying to replace and return.
5 phone calls already.!
Hello,
We're sorry to see that we rated low and we would like to apologize for any inconvenience. We tried to get in touch but as we have not heard back from you, we hope this means that you were able to get the issue resolved through our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
Couldn't get any easier. I ordered it one morning, it shipped the same day. It came in three days later. I charged it overnight and logged into the account that was emailed to me. Works great!
Thanks Brickhouse.
Hello,
Thank you for giving us a perfect rating! We're glad that you had a superb experience. As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. We are grateful that you trust us for your security needs.
BrickHouse Security Team
Hi, just received my device and i activated it with no problem. I do like the websites dashboard, its easy to follow. The only issue i have with it is that the device is in my vehicle a secured indoor garage but the network cannot detect the device.
Hello,
Thank you for your feedback and we apologize for the inconvenience. We tried to get in touch but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. We offer world-class customer service and unlimited lifetime technical support. Please feel free to contact us if you need further help.
BrickHouse Security Team
This is my 1st experience with Brickhouse but so far the ordering process and receiving the order quickly was a great experience.
Hello,
Thank you so much for your amazing review! We always do our best to provide a wonderful shopping experience to our customers and we're happy to hear that you’ve found us and use our services. Please feel free to contact us if you need further help.
BrickHouse Security Team
From the business
BrickHouse Security is a leader in providing top-tier GPS tracking solutions, serving both fleet managers and individual users. Since its inception in 2005, BrickHouse Security has remained committed to offering innovative, reliable products alongside exceptional customer service.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer...
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Hello,
We're sorry to see that we rated low and we would like to apologize for any inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get the issue resolved through our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team