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BrickHouse Security Reviews Summary
BrickHouse Security has a rating of 3.6 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrickHouse Security most frequently mention and customer service. BrickHouse Security ranks 2nd among GPS sites.
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The lady that I talked to was very knowledgeable and discreet about what I ordered. Dont know her name but she is a keeper.
I am happy to say that my watch and mini cam work perfectly and are easy to operate. I am very happy with my purchase
Hello,
Thank you for the feedback! We always do our best to offer high-performance and great quality products and we're glad that you are satisfied with your order. We look forward to being of any assistance in the future.
BrickHouse Security Team
Excellent service fast delivery and good
Quality products product is very useful and dose
It's job as expected
Hello,
Thank you so much for your amazing review! As we are constantly aiming at improving our standards, our customers' feedback is our most valuable source and your positive review is a great motivation for our entire team. We are definitely inspired to do better. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
Eon 3.0 said battery will last for 100 days without charge but it can be used for 30 days without charge and it is depend how to track the device the more we track the less time for battery. The location is not accurate, it is about couple address from location of device.
Hello,
Thank you for your feedback and we sincerely apologize for the frustration and inconvenience. The battery life will depend on the tracking intervals and how frequent the device sense movement. The system is set up so that at any given time at least four satellites are within the view of any point on the planet. Usually, there will be more. The simple answer is that the more satellites your tracker can see, the more accurate its position will be. As the number of satellites in view changes, so will your tracker's accuracy. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
The claim that the battery will last 14 days is totally misleading. I have barely been able to use the tracker for 4 days without recharging.
Hello,
Thank you for your feedback and we sincerely apologize if your experience did not match your expectations in the battery life. The Spark Nano's battery life depends on the tracking intervals and how frequent the device sense movement. To know your options to maximize the use of the battery, please don't hesitate to contact us.
BrickHouse Security Team
Great product works great very happy video playback is great clear picture does a wonderful job easy to operate easy playback im very impressed with the product
Hello,
Thank you for your honest feedback. We always do our best to offer high-performance and great quality products and we always look for ways to improve our current offerings. Please feel free to contact us if you need further help.
BrickHouse Security Team
Very happy with Janice. Knows the product and very helpful and professional. 10 out of 10. She reviewed several products and based on the situation and need offered a very good option.
Hello,
Thanks for leaving a wonderful review and mentioning Janice. She is definitely great and takes his job very seriously. She is an asset to our team and we couldn't be more proud of her. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with our service. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
Sales Rep Fatou answered most of my questions before I even asked them. Very professional, friendly and efficient in her position. Happy I chose this company already! Thank you
Hello,
Thank you so much for your amazing review! We work really hard to provide an excellent Customer service and we're glad that Fatou was able to provide you an outstanding service. It's her kind of flexibility and dedication that will help this company grow to its full potential. We're looking forward to being of any assistance in the future.
BrickHouse Security Team
The only issue I have is the Bullitt cameras only tilt one way I need cameras that tilt up and down and side to side.it makes it hard to mount on wall and see down the side of the building.
Hello,
Thank you for your feedback and we're sorry for the inconvenience. We tried to get in touch with you to offer further help but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
The website wouldn't let me choose the $9.99 a month service plan, defaulting instead to a $24/month plan. I called and Janice set me up with the lower plan and added the 10% discount code that popped up with the online ordering service. She also gave me her direct number if I need any help with the product. Very professional!
Hello,
Thank you for sharing your feedback and we apologize for the inconvenience. Our Customer Service team would be glad to help you update your subscription plan. This is to ensure that the GPS tracker will be programmed correctly. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with how Janice assisted you. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
We tried to change our password to correct our payment method. John told us he had corrected. We tried after getting off the phone and never was updated.
Hello,
Thank you for your feedback and we're sorry to see that we rated low. We tried to get in touch but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
Excellent Technical Support! Bien walk me thru the process including configuration of the CAM. It actually works... now if I can only remember the steps on how we did it incase I need to purchase another camera... thank you Bien - you're Awesome!
Hi,
Thank you! We appreciate the positive feedback. Our Support Team is fully trained, skilled and qualified to provide excellent Customer and Technical service. Bien is definitely one of the best when it comes to troubleshooting. Please feel free to contact us if you need further help.
BrickHouse Security Team
This cam is what I needed. Better yet recommend by your staff with a quick reply. Even when I had a followup question it was quick. Thanks again!
Hello,
We appreciate your wonderful comment! As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. Our Team is fully trained, skilled and qualified to provide an excellent service. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team
I think you ship me the wrong GPS tracker. I leave in Canada but I order from Florida. I would like to use my GPS in Canada only.
What can I do?
Could you change me?
Hello,
Thank you for your feedback and we're sorry to see that we rated low. We tried to get in touch with you to offer further help but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
Brickhouse has been good with delivery and service. I got these as a replacement for an older model. Something different that I would like to see put back is the timestamp option. On the predecessor you can turn the time stamp on and off. I usually like it off so it doesn't block the picture. On this new model its always on and is huge. It takes up to much space. Except for that, the the image is very high quality and the sunglasses are easy to use.
Ray. Was very helpful and professional. He took the time to listen to that problem I was having with my Nano tracker. And took care of the issue without any hesitation.
Hello,
Thank you so much for your amazing review! We work really hard to provide an excellent Customer and Technical service and we're glad that Ray was able to provide you an outstanding service. We're looking forward to being of any assistance in the future.
BrickHouse Security Team
Adam was very very helpful and stayed in my budget. He definitely was the best customer service rep I have ever experienced. Can't wait to get the item, Adam also stressed me to make sure I call back if any problems come up. So awesome and comforting. Make sure you ask for Adam G.
Hello,
Thanks for leaving a review and mentioning Adam. He is absolutely great and takes his job very seriously and an asset to our team. We really appreciate you taking the time to share your experience with us. We offer world-class customer service and unlimited lifetime technical support on every product. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
You guys were great delivery sucks! Finally received my package 5 days late. Brick house security refunded my shipping pain my request, when it didn't arrive on second day as per paid shipping!
Hello,
Thank you for your feedback and we apologize for the inconvenience. We work hard to go above and beyond for our customers. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
Very good & professional service on both orders by Adam G. And Janice. Seems to work well. Both iphone app and webpage tracking very simple--a very nice surprise. Just logged in and was already tracking. Device is not large and is black, so hides easily on vehicle frame. Got the "on demand" service plan and is fine for my purpose.
Hello,
Thank you for your feedback. We work really hard to provide an exceptional Customer service. As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. We are grateful that you trust us for your security needs.
BrickHouse Security Team
I asked questions and he answered them with total knowledge of the product. No BS just facts on the product, about shipping, performance, etc.
Hello,
Thank you so much for your amazing review! We always do our best to provide a wonderful shopping experience to our customers and we're glad that you are completely satisfied with our service. Please feel free to contact us if you need further help.
BrickHouse Security Team
From the business
BrickHouse Security is a leader in providing top-tier GPS tracking solutions, serving both fleet managers and individual users. Since its inception in 2005, BrickHouse Security has remained committed to offering innovative, reliable products alongside exceptional customer service.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer...
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Hello,
We appreciate your wonderful comment! Our Sales Team is fully trained, skilled and qualified to provide an excellent service. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team