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BrickHouse Security Reviews Summary
BrickHouse Security has a rating of 3.4 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrickHouse Security most frequently mention and customer service. BrickHouse Security ranks 2nd among GPS sites.
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I own an asphalt business in Ohio. We are a seasonal business because of the weather. For the last three years we have called in late fall and paused the service until the following spring. When I called this spring to activate the devices a customer service agent told me that the service was not paused last fall. I checked my bank statements and realized that I had been charged for the past six months. To make matters worse the agent basically called me a liar and refused to credit my account. I asked to speak with his supervisor. The supervisor was just as rude as the agent stating that their system showed no call from us to pause the service. I asked for his supervisor and he told me that his supervisor didn't talk to customers. I am disputing the charges and will be on every forum possible to tell others to BEWARE. Don't give them your bank account, credit card information!
This was the worst tracker ever! Came with little to no instructions on how to connect. Had to call Customer Service and Tech support to get the tracker operational and explain how it worked. Used for one day then the App would not connect. They where prompt in accepting my money for a subscription for a product that barely works. Customer Service was sarcastic and rude when called. I would not recommend using these items from this company at all! Now I'm stuck with a brand new GPS Spark Nano 7 tracker that do not work!
I'm sorry you experienced difficulties with setup and functionality. We strive to provide clear instructions for our products to ensure they work seamlessly upon arrival. For additional assistance, we also have a comprehensive online knowledge base available for self-help options.
Regarding the app and connectivity issues you faced, this falls short of the service standards we aim to uphold. We sincerely apologize if you found our customer service to be sarcastic or rude—this behavior does not align with our values. We will investigate this matter to ensure that the rep involved receives appropriate coaching.
Please reach out to us so we can address your concerns and explore potential solutions to resolve the issues with your tracker. Your satisfaction is important to us, and we want to make things right. We appreciate your feedback and hope to restore your trust in our products and
Service.
I have previously spent 7 hours with their tecnical department out of the Phillipines trying to get a product of their's to work. Never could get it to work. I then swore I would never use their products again. After years I tried them again. After using one of their devices on a monthly basics I stopped service and they continued to bill me for four more months and now will not credit me with the over charge. Have had to block them on my credit card of additional charges. They were sneaky on this deal as they gave me a free month and then claimed I needed to have contacted them again to discontinue service for the second time. I do not do business with people who are dishonest and will never deal with them again.
Excellent product - works without any hitches right from the box. Went to website and setup the various settings I wanted to keep track of. Already received various tracking reports as well as alerts to test the app and unit. Tracking my HD sportster just in case someone wants to take a ride without my permission
Great Transaction. Fast delivery, good customer service, quality product received in adequate packing materials. Will place another order with Brickhouse Security in the near future.
The site was easy to navigate and ordering was even easier. The tracking site is very intuitive and I had geofences setup and tracking within minutes.
I had issue with walmart.com they canceled order then their price went up even though I could not thru them I reached out your company she was great
Thanks to all staff at brick House.we use this device for personal use and only.it works great for our needs.
The order was very fast, and i am very happy with that, however 2 of the cameras are defective. Can I exchange them. One is very blurred, and when i inserted the micro chip it fell inside and could not be removed. Sincerly, Claude Self *******704
Brickhouse Security is my go to place when I need that special item. Surely I can find somewhere here in Los Angeles to purchase what I need, but there is no comparison to the Customer Service, knowledge, and expertise I get by speaking to one their service agents regarding my needs. If there is a hiccup in your order they are quick to fix it w/o any issues. I am a satisfied customer, and have been for awhile. Thank you Anthony Rios for your outstanding customer service and excellent knowledge of the products you sell for Brickhouse Security.
Reno Dominik
CEO
Predator International Protection Group
Hello,
Thank you for the great review! We are a security company full of security experts who have been trained in security and know exactly how to help. We believe in providing our customers with the best products. We truly appreciate your business and your trust in us.
BrickHouse Security Team
THE REAL TIME GPS TRACKER IS NOT ACTUALLY REAL TIME. CONSIDERING RETURNING IT. THERE SHOULD BE BETTER EQUIPMENT SPECIFICATIONS.
Hello,
We're sorry to see that we rated low and we would like to apologize for the inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get the issue resolved through our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
I would recommend this product to anyone trying to keep track of their vehicles location, have had no troubles with it whatsoever glad I didn't see some of the negative reviews. It has performed flawlessly. I have the model that plugs into the vehicle's
Obd port
Hello,
Thank you for the feedback! We always do our best to offer high-performance and great quality products and we're glad that you are satisfied with your device. We look forward to being of any assistance in the future.
BrickHouse Security Team
I just installed my purchase recently and have not had enough time yet to give my full review to let you know if I'm completely satisfied or not. Stay tuned for my feedback. Thanks again!
Hi,
Thank you for the perfect score! We offer world-class customer service and unlimited lifetime technical support on every product. Please don’t hesitate to contact our Support Team if you would need help with anything.
BrickHouse Security Team
Love it! Needed to purchase two, so that we have no down-time when the other nano is charging. It is about 90% accurate with addresses. Inexpensive, and is helping track evidence in a divorce situation. Would recommend this product.
Hello,
Thank you for the feedback! We always do our best to offer high-performance and great quality products and we're glad that you are satisfied with your devices. We look forward to being of any assistance in the future.
BrickHouse Security Team
I want to tell everybody out there that the package arrived. I havent used the product yet so I have no idea if its any good. But it did come here quickly.
Hello,
Thank you for your feedback! We’re glad you enjoyed our fast delivery time. Our company makes quick service a top priority. Please don’t hesitate to contact us if you need further help.
BrickHouse Security Team
I like the service. The product is great and serves my purpose. If there is an issue I can call customer support and they take care of it right away.
Hello,
Thank you so much for your amazing review! We always do our best to provide a wonderful experience to our customers and we're glad that you are completely satisfied with our service. Please feel free to contact us if you need further help.
BrickHouse Security Team
The product arrived as promised, but activation did not begin until 3 days after I made payment. Activation should occur immediately upon payment.
Hello,
We apologize for the confusion. The billing will start 7 days upon purchase and not before your device is active. Activation normally takes 1-2 business and your request was submitted on a weekend. If you would need help with anything, please don’t hesitate to contact us.
BrickHouse Security Team
One of the smoothest experiences Ive ever had with over the phone transactions. Janice answered all my questions and was very friendly as well as professional. Will be recommending your company for anyone who is in need of your type of services, thank you so much.
Hi,
Thank you for your wonderful review! The Sales Team here at BrickHouse Security is thrilled to hear such good feedback. They are absolutely great and very well-informed on our wide variety of products. We would be very grateful if you recommend us to your family and friends. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
Pretty straight forward, nothing noteworthy to mention. Seems the battery life does not last as long as advertised but I am still testing.
Hello,
Thank you for your feedback and we sincerely apologize if your experience did not match your expectations in the battery life. The battery life of a device depends on the tracking intervals and how frequent it senses movement. To know ways to maximize the use of the battery, please don't hesitate to contact us.
BrickHouse Security Team
Easy peasy lemon swueezy. The set up was easy to do. My gps worked fine and I am very satisfied with my purchase
Hello,
Thank you so much for your amazing review! We always do our best to offer high-performance and great quality products and we always look for ways to improve our current offerings.
BrickHouse Security has a solution to give you the peace of mind you deserve. We are truly grateful for your trust.If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
From the business
BrickHouse Security is a leader in providing top-tier GPS tracking solutions, serving both fleet managers and individual users. Since its inception in 2005, BrickHouse Security has remained committed to offering innovative, reliable products alongside exceptional customer service.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer...
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Thank you for your feedback. Please know that respect and professionalism are fundamental to us, and we sincerely apologize for the misunderstanding concerning the pausing of your service and any disrespectful interactions you may have encountered. Rest assured, we have taken corrective measures to prevent similar occurrences in the future. Please contact us if you have any outstanding issues or require further assistance.