Brave New LookReviews 510

After 2 months of not receiving my product and attempting to call them (they don't take phone calls), emailing them (they never reply to emails) and trying to send them a Facebook message (they turned off messaging so people could't contact them), I reported it to my credit card company. Only THEN did they finally send the product - a pair of leggings. The craftsmanship and quality of the product was so horrible and they were so sheer and see-through, I could not wear them and threw them away.

My friend was also scammed by them before I could warn him.

STAY AWAY FROM THEM! They steal people's hard earned money!

I haven't ordered anything yet so the one star rating is my impression of the company based on the reviews alone. First, I saw a few pairs of leggings I liked and was considering ordering. I do not like the website though, you have to scroll through everything all styles or have the right words to describe for a certain product to come up. Then I signed my email up to get a discount for first order and instantly got PM in my FB messages, then another, then another with more % off. I didn't even sign up via FB or give FB info & it came off as kind of desperate. Any type of company that I'm not familiar with I will search for reviews, which is how I ended up here. There is another site with bad reviews of this company as well. What is interesting is when you look at the product and sizes, it will say, only 12 left, or 16 left, etc... from the reviews here, it is custom made to order. I won't be ordering from them and thank you all for input with this company and hope your money is refunded and issues with them are resolved. Hopefully they will be put out of business or clean up their act and conduct themselves like a legitimate company does. It is a shame bc they have some cute unique styles and if they ran an honest customer service based business with a quality product, I believe they would be successful.

If this had a blank space for "zero stars", that would be my choice! I am a grieving mother who lost my son, my only child, last year. I have made some amazing friends in my support group, so when I saw their personalized memorial bracelets, I ordered 4 of them... In my cart, it showed each bracelet and the name that was supposed to be on each one. I made certain to check it before placing my order. I ordered these late on Saturday evening. On Sunday, I checked my email and saw my PayPal confirmation, only it read that I ordered 4 of the same exact bracelets and not personalized. On Monday, I called them but you can't speak to anyone. You have to leave a message with your name and email, and that's how they "communicate" with you. Now, I gave them ample time to correct my order by calling them on Monday but they refused, telling me that they were in the process of being made and can't be changed or canceled, and their responses were cold and callous, almost like they were electronically pre made. Somehow, my order was changed through their website or they didn't pay close attention to my order. I emailed them a third time and requested a refund but I didn't get a response, so I contacted PayPal and filed a complaint. Now, PayPal will be working on my behalf, but I will have to wait a month for my refund. They give the merchant time to respond and correct the error or give me a refund. If they don't, PayPal will refund me my money themselves. I should have researched the reviews more before ordering from them. It looked like they had good reviews from their site on Facebook. Had I seen this site, I definitely would not have ordered from them!

Ordered a pair of leggings in early April as a gift. After the expected delivery date I emailed to see where order was. They were supposedly backed up for I waiting a couple more weeks then emailed again. This time they said my ticket must have gotten lost and they submitted a new one, waited again to expected delivery date and emailed again and they said they were behind, ask for a refund and they refused so I filed with BBB and at the end of July I finally got them. My sister really likes them but I won't be ordering from here again and after reading other reviews I may have gotten lucky that I even received them.

I ordered something about 2 months ago and have not received it yet. I have asked for a refund instead of the product since I ordered it for a gift and the expected delivery date would have been perfect for when I needed it. The expected delivery date was almost 2 months ago as well. They will not issue a refund because they "make the products special for each order." Well if you make it special and haven't shipped it in 2 months, chances are that you haven't made it yet, but they won't issue a refund. DO NOT BUY ANYTHING FROM THIS COMPANY. I have never dealt with a company that has such terrible customer service.

I bought these Thin Blue Line tights for my daughter who just got out of the Air Force. She was in Security Forces and is taking Criminology in College. She LOVED these, and said she wanted them for her birthday. Luckily I ordered ahead of time and had them sitting waiting for her birthday. She tried them on and they were so tight she could barely get them on. She passed on to her skinnier sister and she couldn't bend once she put them on. Of course Daphne T. Said it was beyond 14 days (policy NOT on their site) and refused to help in ANY WAY. Someone should call the cops on them. Their address is a post office, i checked Google Maps.