BrandNex.comReviews 51

I placed an online order and failed to attach my artwork (don't judge LOL)... I immediately get an email that says, "We would love to process your order... but... we will need your artwork in order to do so..." (something like that) key word is immediately! Well when I dialed the number and pressed the prompt for Art Dept... A REAL LIVE PERSON ANSWERED! Let me add the person that sent me the email! That was like HUGE in this day and age! Cecelia was so understanding of my novice artwork and great idea... she was able to scale down or up (hey... no judgment zone) my image and didn't stop making sure I was happy, even when the order was sent on to production. I appreciate her attentiveness and her patience.

Great company to order from! I needed a temporary tattoo for my Halloween costume and they helped me from the start. I signed in and had someone live chat and message me. Usually I am skeptical about this but she was very helpful. I sent her the picture of the tattoo I needed and she gave me suggestions and feedback on the size. Amazon did not have the tattoo I needed so I am glad I looked at this site to have them make it and have it to me in 2 days for halloween!
Will use this site again and I will highly recommend Brandnex.

This place is a joke. I had planned a wedding cruise so for all of my guests I was going to get them lanyard tags done and we ordered these on August 23rd with 7 day shipping. A couple of weeks later I contacted them to ask them where they were they told me that they were in the mail. This was very important because of it being a wedding. I called every day for 5 days straight and they told me that they would be delivered by the 16th of September which we were leaving out on the 17th. I told them how important this was they just kept reassuring me that they would be there on the 16th of September. I was so worried about them not being delivered on time that I ask a girl to promise me that they would be at my house on the 16th she promised that they would be there considering it was August 23rd when I ordered them was 7 day shipping and here it is August 14th... So now it's the 17th of September we are heading out that day they are still not delivered to my house I contacted customer service they told me that the order has been cancelled and they have been cancelled a long time ago they purposely lied. So here it is that we are on our way to our wedding cruise and my guests gifts are not even on their way I talked to customer service and till I was blue in the face they did nothing to resolve this matter their attitude was oh well. This was not a birthday party this was a wedding. I would tell everyone not to use this company I believe this company is probably ran out of someone's home. Want a horrible company

My company ordered custom tattoos for a series of large events. Unfortunately, the quality of product we received was incredibly poor. After they were applied, the tattoos remained very sticky, and collected lint, hair, etc, so that by the end of the event the area of the tattoo looked black/dirty. Further, they were difficult and painful to remove with baby oil, etc. We received several complaints from our attendees.

The "assurance" about quality on the site is a blatant lie, as I've now seen other similar reviews: "Beware that most companies cannot manufacture retail grade tattoos and will ship you a cheap alternative that looks terrible when applied. Rest assured we use high quality materials that are safe to apply to your skin."

I reordered through another company who was able to meet the same rush turnaround time for about half the cost, and provide tattoos that were INDIVIDUALLY CUT and actually good quality.

When I confronted customer service about the poor quality requesting a partial refund, I finally received a response after 3+ emails saying that they could replace my order, but not provide any refund. No thank you, I have no need for 3,000 more sticky, dirty tattoos.

I placed an order with this company on 5/14 for tattoos that were supposed to arrive by Memorial Day for an event. I checked back in on the order the Wednesday before Memorial Day Weekend and saw that the order was still in pending. The CSR told me they would immediately print and ship however they would not arrive by the date we needed them. I asked that they print them anyway. After a week and still no tattoos, I logged back into their website and once again saw the order was pending. I again called in and was told that they did not know why the order hadn't printed and they would print and ship that same day. Now, a week later once again, and I log in and see that (surprise surprise) the order is back in pending. Again I call and they still have not printed the tattoos. No apology or explanation from Brandex. Just a simple I'll process your refund. I couldn't tell you about product quality but can tell you their customer service sucks to say the least and in my experience, this company is extremely unreliable. Steer Clear.

Order 1,000 tattoos.

1st: They were all sticking together would have 50% waste after cutting them and sorting the sticky pieces and trashing them (I had NO CLUE I would have to cut all 1,000!).

2nd: Had them out at the expo and kids were putting them on, They are very sticky for one, not a typical tattoo where the ink is on your hand, they are adhesive with colors on them with the sticky side out. I had one on my hand, after a couple hours they turned pitch black, had many kids come and wanted their black tattoo removed, I tried baby oil / rubbing alcohol and nail polish remover to no avail. Kids were crying, I was totally embarrassed as the only way to take them off is peel the top layer of your skin off.
3rd: I get an email from them stating this: Our quality control team has reviewed your order and has concluded that the tattoos have met or exceeded the quality requirements. We apologize for any inconvenience we may have caused. (Kids skin need to be peeled to get these useless tattoos off!)

They offered a 10% discount on future orders or on this order.

My response and I highly doubt I will receive a response to my email:

I would like more than a 10% discount, they turn BLACK after a couple hours of wearing, it happened on my skin and many others during the expo. Also>>>HOW DO YOU TAKE THEM OFF?!

PLUS I had to throw out so many due the sheets sticking together. I would venture their would be 50% waste if I get rid of all the sticky pieces.

I would like to have the ingredient list to see if they are safe.

Customer Service is horrible, please do not order tattoos from them, I do not believe they are safe after all this, my hand is still raw from last weekend from taking off the tattoo, poor kids!

Unbeatable prices, they are the cheapest online plus they delivered my wristbands within 2 days. I didn't even expect them for at least 2 weeks. This is my new go to company moving forward! Highly Recommended!

Fast wristbands, great customer service. I see other reviews on here but i had no problem with them.