Bramble BerryReviews 88

I ordered cerabellina wax from this company. And expected some sort of delay due to covid. But after 2 weeks passed with no sign of confirmation or tracking number. I had to contact them to try and get tracking number. Fast forward 3 weeks later I contacted them via email to see where my package is and the person who responded back to my email 5 days later told me It was shipped on a boat so it will take 90 days to reach me and that I need to choose different shipping to get it in a week as if my order wasn't expensive enough. Lol what in the world It already took them 20 days to ship my order now 90 days to receive it. I'm Starting to think this supposed hot mess of a company is actually located in China or overseas somewhere and not in Washington or wherever they claim headquarters is.
I told them I run a business and can't wait for months for a main ingredient. I guess that doesn't matter as long as they get people's business. I wanted to continuously order from them but I see what kind of tragedy they are and will take my business someplace else.

Ordered almost 2 weeks ago, I received no confirmation email of my purchase, I saw online they have their processing time listed at 3 days. On the 5th and 7th day I tried emailing them inquiring about my order explaining I understood there maybe delays but I since I had not received a confirmation email I felt it was necessary to ask. I have not recieved any response to either email. Very poor customer service. Its one thing running behind but they need to update their information, or at the bare minimum respond back to inquiring customers. I only ordered from this company because I have heard good things but this is quite an awful first impression.

Their fragrance oils are EXTREMELY expensive and I got a bunch that I didn't like and they don't offer returns. The honey fragrance oil is just awful smells nothing like honey. And the honeysuckle is even worse. SHOP AT CANDLE SCIENCE. Amazing same day response customer service, affordability and quick shipping. I ordered two orders at candle science AFTER my order at brambleberry and still got them before my brambleberry order.

My regular supplier is temporarily out of coconut oil and after scouring other suppliers for product and price I ordered a #35 lb container from this company on July 9,2020. I expected email confirmation which never came so contacted them on their website since I had registered as a guest and could not access online order information. No response. I have contacted them again today and after reading the reviews wish I had done so before ordering as this poor service and communication seems typical of this operation. NOT the sort of business experience I expect or am used to. Caveat emptor.

I am a disabled vet and i wanted to try to make soap to earn a little extra money, so I bought a kit that has "everything". It turns out bramble berry is missing a few items so they took a little off my order and sent it to me. No call no email no warning on the site that you wont be able to make anything with this kit since it is missing things. I talked to customer service and the guy i spoke to made it quite clear he couldn't care less, and said I could find the missing items somewhere else. Well that is what I will do and I recommend everyone else does as well. Look for everything somewhere else.

I've been buying supplies from them for many years. I have my own bath and body business and typically use about 20 vendors. Brambleberry is the worst by far. Shipping is super slow, items are often shipped below weight, and several times I received soap bases that are rancid. Now, they do resolve these problems, but I do not have the time to continuously be contacting them, tracking the new shipment, and making sure its ok on arrival. I dont have to do that for any other vendor. Major problems over the years: discontinuation without notice of products and scents, liquid items, lotions, and soap bases being short weight, super slow shipping, and the need to double check every single order. Shipping charges are outrageous, my account no longer reflects ordering dates, shipping dates or order status. Orders are no longer in my order history. In this age of free shipping, great customer service and fast shipping, I have no reason to keep buying from these people. Very glad to be able to say good riddance.

Many lives and business have been disrupted by COVID. However, this is by far the worst company for shipping in general! Wholesale Supplies Plus and Bulk Apothecary were both fair in shipping times but over 2 weeks since placing the order there was still no word of shipping, ridiculous. Though the money came out of my account instantly and in a world with free shipping why are we still being charged for shipping on orders of 400$ what kind of BS is that?

If you can't fulfill orders during COVID, then it would be ideal not accept orders. Every company has been affected not just Bramble Berry.

At the very least communicate with your customers on when they can expect shipping and give them the choice to order, transparency! We receive an order confirmation, you take our money then we hear nothing for 2 weeks until I follow up? Suddenly, my order shipped. Positive- so far qulaity products and good packaging.

Horrinle customer service. Placed an order on 5/31. Recieved confirmation of order, but never shipping info. I emailed 2 days ago, nothing. I tried to do a chat from their website as they suggested, you can't. I just called to leave a message. We will see how that goes. Next, I will contact my lawyer to have them take care of it. I am glad I didnt spend more that the $50! Now I just want a refund. I wish I had read these reviews BEFORE making a purchase.

Recently got in touch with this supplier, after seeing that an order I needed still had not even shipped, the representative said that the shipping department was preparing my order. And when I was like, really? It's been 10 days. Your site is apologizing for delays of 5 to 7 days due to COVID 19; and I have waited 10 days already and you can't even tell me sorry it will ship out tomorrow or something. His response was that I could've paid to rush my order (they charge outrageously for standard shipping as it is) I was like no thanks, I'll just shop elsewhere in the future. He closed with "OK have a nice day." Not a single apology or attempt to make it right. I'm a business owner, and it's my policy to only buy supplies from people that want my business.

You will get great product at decent prices most of the time, but they are too big to care if you are their customer. If you want to ask them to send two orders which you ordered in the same hour and combine shipping, forget it, they don't have time for that. If you don't like a product, tough, plenty of people will buy it without you. There are plenty of other suppliers out there for the same product, you certainly don't need to put up with their bad service, you can find the same or better product elsewhere for less with a company that will actually help you when you have an issue. So, these guys are easy to find and they carry alot of stuff, but unless they are the only company online with the supply I need, I won't buy from them. I want my vendors to want my business.

I purchased a 25 lb. block of goat milk soap base and when I got it, the plastic bag that surrounds it was stuck inside cracks along the edges. In many spots, it was so stuck that, even though I pulled it out slowly, it broke pieces of plastic off. When I wrote customer service, they emailed this reply, "when the vendor pours into those 25lb. Blocks, they line the box with plastic first, and it's not uncommon for the plastic to get stuck in the soap a bit near the edges. The easiest way to combat that is to run your melted base through a colander or sieve to catch any loose bits of plastic. We've approached our vendor about this problem many times over the years, but they don't seem to have any intention of changing the way they package, sorry about that!" I replied that that was NOT a solution, because I was purchasing the block to make my soap-making easier. NOT to add a step to the process by sifting pieces of plastic. This was the 2nd email reply, " As a one time courtesy I went ahead and issued a $13.75 refund for 25% off of the price of the base. We will not be able to do that again since the issue is so common. It may be best to purchase your base in 1lb. Blocks rather than the 25lb. Block so you don't encounter that problem again. " What!? So, they knowingly are taking people's money, even though, in their own words, "the issue is so common."? That is shady. Take your money elsewhere until they decide to sell a high-quality product and switch vendors.