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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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Had an issue with delivery address, but this was quickly rectified by the company.
Took a long time to be delivered and when arrived disappointed with the quality which do not match the pictures
Good but not worth the shipping………. Fits like a glove
My order took a long while to come I thought, thought they should of been in boxers
Did take a wee while to come, but thankfully came in time for the wedding I wanted it for
I tried to cancel my order as hadn't received goods, they then send that there was a delay, I asked for order to be cancelled, to then be told they had sent it out so unable to cancel!
I received goods 2 items too big, 2 items too small, I have asked to return my items and they have asked me for my personal measurements. I have said this is irrelevant and that I need to return my items.
They have not responded to my latest email.
Easy ordering. Will know more when I see how long my order takes to arrive
Could not change my shipping method. Been trying to return items for a couple of weeks but cannot get the information I requested
It always takes over a month to get my stuff, but, I always love everything I get.
Long delivery and the products are received are disappointing. I am not even keeping the dresses I received, I donated them.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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