Boost MobileReviews 1,034

Tried logging in with my phone number or email on new app and I keep getting the doesn't match our records pop-up, yet when I call the customer service number it's recognized there asking if this is the number I'm calling about. Customer service agents (5 so far) kept giving me the run around telling me "Rest assured you will be able to log in soon with the new improved app". WHEN? My wife has a Boost 4G and was able to login with no issues. Mine is a 5G and still isn't working with the app. I can make payments with an agent and keep my service active, just can't use the app to do so. C'mon Man.

3 weeks ago, my teenage daughter informed me that she had run out of data for the month -- meaning no more mobile data or MMS messages. I went to the Boost Mobile website and purchased the 1GB AddOn so it would continue to work; the purchase went through, but the data wasn't applied to her plan.

We've contacted Customer Support on 5 different occasions and spent more than 4 hours on the phone, but no one has been able to help (ticket #*******). We've been told the ticket has been escalated, but other than that answers are hard to come by.

Unfortunately, things got worse today. As part of the troubleshooting process, they sent us a new SIM card. We connected with support, had the IMEI and ICCID added to the account, inserted the new SIM, and now her phone can't receive calls or SMS messages either.

I understand that technical glitches happen and can be difficult to resolve -- I write computer code for a living. But it's been THREE weeks. This past weekend, she missed out on an activity with friends because MMS messages won't load. And tonight she started a new job, but left her phone here with me as I try to find someone who can help.

Our family of 4 signed up for the 12-Month Unlimited Talk & Text +1GB plan in July, so we're in it to the tune of $400. I'm not interested in a refund -- I'd rather that the service worked -- but if we can't get the phone to work, a refund might be in order?

Purchase a prepaid card for Boost Mobile for $80 couldn't read the numbers on the back sent them emails of everything customer service reps only credit me eight dollars and $72 is missing a try to give me 40 to Call it even. I will be reporting to the Better Business Bureau I recorded their phone calls that's when they hung up on me

Boost mobile does not value their customers. I have been with them for years and had a line that I couldn't use, they could see that the line had not been used and refused a refund and then was giving a free month if you pay your bill on time I pay on time every month never received a free month. Also I have a credit on my account and have had it for months but they have been taking the full payment off of my debit card. They just don't value their customers!

This is why people switch right here because of this company it is ridiculous you can't even call and get your own account number my phone was stolen how in the hell am I going to get a verification to that phone or what are they call it SIM card number if I don't have the phone like you're ridiculous this is why I'm switching I can never get a hold of my stuff again ridiculous my opinion is for anybody out there go to a different service and I'm saying that nice and kindly I promise you you won't like it boost sucks

They only thing you can do to make them honor their promises is to call incessantly and write down EVERYTHING, every time they lie, every time they try to pass the buck, every name, and keep calling until MAYBE you'll get at least an offer of compromise. It took me about eight months to get their attention when they owed me over $200 in overcharges! Keep calling! Make a weekend of it while you binge your favorite show. Welcome to the Boost Customer Service Jungle. :)

They suck all the way around, Your service don't work half the time, I have unlimited internet but still have to connect to my Wi-Fi in order to get on apps. Also they do not do payment extensions as where if you go to Metro pcs they give those kind of things, in other words run and run fast cause their service suck.
Also you can never get anyone that speak proper English very frustrating.

Boost is the worst phone company ever even worst then cricket and that is saying a lot.
They do things like change your number without your authorization.
All they do is constantly apologize for basically nothing, cuz they never fix anything or do anything to solve the problem.
You always have dropped calls or never get your calls or if you do get them you get them hours later or days later.
I had my previous number for about 6 years they took it upon themselves to go ahead and change my number without even asking me or me authorizing it.
Which in turn cause problems with me being locked out of my Microsoft I had to change my number with all my doctors.
They don't really seem to care about their customers at all any sense of the matter. They figure why should they there's always somebody right behind us dummies that will fall for the same BS. Then they pose to give you the best deal which is really not a deal they're actually ripping you off for service you really don't get, if anybody out there is interested in doing something about this horrible company we did some research. Morgan & Morgan is one of the attorneys that handles what we call cell phone fraud, because that's actually what they're doing is ripping their customers off for a horrible service that they so proudly stand behind. I used to be a customer of cricket and thought they were horrible they are actually probably 100% better than boost could ever be not that I would ever go back to them but just saying. They also have my address wrong I'm 57 years old they had my birthday as July 16th the 2002, which would make me approximately 20 which would be nice and all but that just goes to show you how they do business. I would not recommend this phone company in any way shape or form. No wonder they have a no wonder they have a star rating of 1.38 I can see why. We have since then changed carriers I do not plan on paying this company not one cent not one penny. Which they actually did shut my phone off one minute after midnight goes to show you where their minds are, they're quick to want their money but they are horrible at giving your money back so again if anybody would like to speak with an attorney that handles this type of situation remember Morgan and Morgan.
These pictures are what I'm posting of what they said my number did not exist it will show my birthday that they said I was born and so forth.

I signed up on July 23. Had to go to a boost mobile store to activate as alone it was impossible. On August 31 service cut off as I was driving to a job interview so no directions, arrived 15 minutes late, did not get the job. Three more trips to the store, 3 new sim cards, still nothing. Went through online customer service no help. Called 1-866 number and the system did not recognize the phone number I brought to them which was tied to my job and security verification. Caught in circular computer loop so presses 0 a dozen times to speak with a human. After 42 minutes was told that I had to call back from a landline. Called back from a landline and after 45 minutes was told to go to a store. Asked for potal pin to leave and was told that was not a possibility so insisted upon transfer to supervisor. After 55 minutes supervisor put me on hold. After 105 minutes, different person came back claiming to have the ability to fix things, After 128 minutes and much insistence was given portal pin and ability to leave boost after weeks of no service and a phone that sometimes worked as a phone but no internet service.

I've had boost mobile for 5 years and now my account is randomly suspended for going over my hotspot? Note i just payed my phone bill. 109$ wasted. And they said they can't do anything.

So I got this email on the 13th of October n my bill wasn't due til the 29th I've called at least 10 times customer service keeps saying your service should be reinstated within 72hrs, still not fixed. I would have had my phone bill money but because I got this email I went shopping n don't have it because I clearly have something in writing saying u can use this credit towards your bill. I'm so upset I will never use boost ever again.

I hate boost. They never have anyone who can help. Or anyone in the United States. They truly are a waste of time! I will not be paying for this $#*!ing $#*!ty $#*! service again!

Your my boost app is worthless. Getting ahold of an actual operator is impossible. $35.00,10 gigs. Other phone companies give fifteen gigs for the same price.

I bought my iPhone out right and informed the store I wanted a mth to mth plan cause I was going to another carrier. They never sale I would be held hostage for a yr with boost until my phone was unlocked. Now I'm stuck with terrible service can't even have a clear FaceTime. Runs outta data fast and terrible reception. If I knew I would have never came to boost I hate this. Free my phone so I can leave and be happy again. Stuck with an exclamation.and a triangle during FaceTime. Never will I spend money with boost again. A 1 is too high for this. You shouldn't be force to stay with a company when you own your phone

Was promised for $60.00 a month unlimited 5g added $7.00 a month for insurance so $67.00 a month then throttled hard on video. Was told I could not reboost at store with Walgreens re up pin already purchase was given another 1800 or 1888 number to talk to customer care that was diffrentd than on reboost card from wag.if you just need talk text for $67.00 month this plan is for you.

I have been a BOOST customer for 20+ years. The last 2 months there has been an issue attaching a new Debit card to my autopay. I spent 45 minutes on 3 different calls last month until I finally spoke with a young man that could assist me. Everyone kept telling me it was card that had the problem, well I'm having the same issue again this month. I went into a store to see if they could assist me, unfortunately they had the same issue, they called their CS number and got the same answers. Even spoke with a so called manager (pretty sure it was the same person we were already speaking to) they basically told us there's nothing they can do that I need to call back a day before my due date to add a new card. So I paid at the store where I was charged an additional $4 fee. I will be calling a day before my due date but not to add a new card. Will be shopping around for better service prior to that call.

I went to one of the Boost mobile stores and they sold me on a lot empty promises. The coverage is horrible I can hardly get through a call with out some type interruption weather its a dropped call or just dead spots. I cant call from my house and I live in Bloomington Mn. It has been 3 months of horrible service I could not take it any more. I have been looking for a different carrier and found one that will work period. But Boost mobile will not release my phone that I paid big bucks for. They say you don't have a contract with them and you can leave any time you want. But after paying 375 dollars for phones that work very well they will not release them so I can use them with another carrier. When there service doesn't meet there promises and you need the service you were promised at least the ability to make uninterrupted calls. They should allow you to leave with your phone. After about 6 hours on my home phone with there customer services team because my cell phone doesn't work. They said you need to use there service for 12 months before they will release the phones. I will now have to purchase new phones with a carrier that will work for me and throw out the phones from boost mobile. Be very care full that you don't make the same mistake I did and spend 375 dollars on phones that you can only use for 3 months.