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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Great experience. Arrived early, great condition. This review experiene is not good, I should not have to keep adding description info to complete review.
Book was in good shape but arrived late. I paid for 2-6 expedited shipping. It was estimated to arrive in 4 days by the 24th but didn't arrive until 9 days later on the 29th. I should've just gone with the free 3-10 day shipping if it was going to take 9 days anyway.
Greetings, we do understand the frustration that such a situation may have caused. However, please note that we are always staying in touch with the carriers and our local post offices and during current circumstances, we also carefully monitor the delivery process so that we could take certain measures and/or notify our customers. It appears that due to huge amounts of incoming mail the mail carrier does not scan the packages at each location, provides updates in the tracking system with a certain delay or may simply deliver shipments without any updates in the tracking system. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Often I look for used books for my academic courses. A search for used books brought be to BooksRun, where I found a new book for nearly the same price as a used book.
My only issue is that the book I purchased has what appears to be a light gouge across the top of the pages, but that's probably from shopping and handling. Otherwise - great experience and great service.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
The book came quickly and was in excellent condition
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I'm not sure what book this is for. I don't usually order from you.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
The book I purchased was shipped and delivered quickly and is in like new condition, as described. I am very pleased with my purchase and will look forward to purchasing from BooksRun in the future.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Ordered two books through Abebooks. Com, used books, sub search.
The process was quick and easy AND books arrived way ahead of stated arrival.
A excellent rating is warranted.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I ordered a copy of "Great Kings War", by Roland Green and John F Carr. I received a copy of "Neuromancer", by William Gibson. Not happy.
Greetings, We would like to apologize for the difficulty with your order. We do understand your frustration regarding the book and truly did not want to make the situation worse. We would be happy to assist you in resolving any arisen issue promptly and for that reason, please do not hesitate to contact us directly since cooperation is the key to success for both the buyer and the seller. Warm regards, BooksRun Team
I sent books to sell and they magically didn't receive the books I sent but received others that were not sent. Terrible customer service.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
Item arrived in good condition and was as advertised. Would do repeat business.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Book received very timely and in good condition! I appreciate the quick service.
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
Book arrived in described condition in time promised.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Received the book quickly. Book was in great shape.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Very easy time selling books, got a check sent a few days after I sent them my book, super easy process
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I was surprised at how quickly I received my order. The packaging was more than adequate, and I'll definitely use BooksRun for further book purchases.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
The book arrived in fine condition in user-friendly wrapping, well before the estimated delivery date. Thank you!
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
Simple system, all accepted books in one order. Sent and money received.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Book was in good condition and as described. I would use vendor again.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team