BooksRunReviews 3,047

I used booksrun.com a couple times before to sell my books without issue but only ever shipped 1-2 books at a time.

This time I shipped 5 books. They sent me payment for only 2 of the 5 books, one of which was only worth $5.

The other 3 books were quoted at at $55-$100 each for a total of $225 (total for all 5 was $328.62). Booksrun paid me $103.75 for 2 books, has kept the other 3, and has not paid me the additional $225!
They never emailed me to explain why I was paid $0 for 3 of the books, never offered to send them back, and will not communicate with me about the issue.

I emailed their customer support and received an automated reply saying they would respond within 48 hours. 4 days passed before I received an emailing asking if I shipped them the books followed by "We really hope this helps you out, and that this email finds you doing well. You are always welcome to contact us if you have any additional concerns."
As if somehow by asking if I shipped the books was a solution and the issue was resolved.

I emailed back the same day letting them know that I shipped all 5 books in the same box. That was 3 days ago and I STILL have not heard from them and still have not been paid for the other 3 books.

All 5 books were wrapped together in bubble wrap and packaged into the same box. If they received 2 of them then I know they received all 5.

I could have sold the books on campus for less hassle and for more than $0.

I also notice that the "thousands" of reviews on their website are fake. There is no way to leave a review on their site! They just pull 4 and 5 star reviews from other sites and don't post any 1,2, or 3 star reviews.

Absolute theft!
Avoid them unless you want to give your books away for free!

My book was a little bit slow getting to me, even though I paid for the fastest shipping possible. Book was in good condition.

Everything arrived on time and in great condition.

I was cautious as I had read some reviews about "counterfeit" books being held, or values being adjusted down. I ultimately decided to move forward with it. I bought most of my books used as it was, so I couldn't 100% verify if they were or were not counterfeit. I know it is an issue with the industry that sellers have been forced to reckon with. I honestly described my books conditions which were all good or like new. I wrapped them well in bubble wrap. Shipping was easy. Full appraised money straight to my account without a hassle. I wasn't sure what to expect but I have no complaints at all. Everything was fast and smooth.