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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Vendor responded quickly and fully to an issue I raised. I am impressed with their customer service and trust their handling of any future orders.
It arrived in excellant shape. No exterior defects to either the packaging or the merchandise.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
I received my book in good condition and fairly fast. Its price was very reasonable as well.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Everything went smoothly, was able to get a good price for some old textbooks
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
I received the book on time and in great shape! I'd order through them again.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
Ordered a book via Abebooks. My order was fulfilled by BooksRun. The book arrived quickly, and, although it is a used book, it was in like new condition. Buying used is the most cost effective way to purchase books.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
Book as described. Quick shipping, good packaging. Appreciated the tracking updates,too.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Easy purchase with no hiccups, and at good prices! Delivery time is average even though that's the carrier's responsibility. No complaints whatsoever.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
History can only be written by the survivors. Therefore, historical events perspectives vary, and those that did not survive have no contribution to the work. Well-written and constructed.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Nothing to complain about, the purchase went very smoothly and everything arrived in a good condition and in a acceptable amount of time.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
Quick to process and quick to ship. Very happy with the experience. Thank-you all.
A wonderful service—the check took a long time to arrive, but I recommend this service to anyone!
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
A good experience. Quick delivery and the book was in perfect condition.
Thank you for sharing your experience with us, Deborah! - BooksRun Team
Good Value for the singular book I sold. Kinda surprised...
We are so glad to hear that! Already looking forward to doing business with you again, Kenneth! - BooksRun Team
It was a good experience. I received the book in a timely manner and it was what I ordered.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
The book arrived quickly and in very nice condition. Thanks.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
I ordered the books as they were required reading for my classes this semester. The books were delivered well before the date provided on the order.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
Fast shipping and great quality, would be pleased to do business with again
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
I sent NEW read once books to them, they gave the bare minimum in return, which you know they turned around and asked full price for, and then said one book wasn't up to their standards. You're better off giving books to friends than the pennies they offer. Terrible.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
Great experience which made it easy to get rid of books that we were done using.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
Item received as promised in great condition.
Will definitely recommend.
Such a pleasure to do business with you! - BooksRun Team
From the business
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team