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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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I would like to leave a better review because everything was smooth until I received no payment although it says paid. I have tried reaching out in the contact form and still have yet to hear anything back.
Very dependable book service. Items were received within a week.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
Book in perfect condition, as described; delivery right on time, as promised. This book (Sailor Moon Eternal Edition I) was ordered to replace one adored by grandson but also by new puppy, who dragged his copy off a counter and shredded (with great delight). --kg
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Wow, thank you. I ordered two books on Oct. 10 got both books today. They look almost new. One lists for $22.99 and you sold it to me for $4.93!
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Books ordered were sent quickly & safely. Great service.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Book in excellent condition and got here very fast.
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Order was shipped fast & arrived in good condition. Overall, great experience.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Book was delivered quickly, which is definitely a plus, especially since it was needed for an upcoming class discussion
We are glad to hear that you are happy with the item received! - BooksRun Team
Super speedy delivery, book in perfect condition..
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Thank you for your support! We really appreciate it! - BooksRun Team
Book arrived in great shape Way better than good. 10 day early on delivery.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
I would have put 5 stars but I was surprised to have to pay COD charges at the pickup location. This was not mentioned anywhere during the ordering process and I would expect to have a duties invoice if it was customs Canada charging me. No explanation anywhere for this unknown amount I was forced to pay to get my already paid book. Other than that, it arrived on the earlier side of the delivery range and the book was al in perfect condition.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side! - BooksRun Team
My book arrived quickly, looks new! I will order from this company again.
We are glad to hear that you are happy with the item received! - BooksRun Team
I put in the wrong address on accident. Once O realized i never got my check I asked for a new one to my updated address and received it!
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
The book was promptly shipped and arrived in good condition.
Thank you for sharing your experience, Sandra! That is really nice to hear! - BooksRun Team
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
The book is in great condition, as described. It was easy to order and I received it very fast.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
The book I ordered was delivered in a timely manner and was in perfect condition.
Thank you for your review, Wanda! We really appreciate it! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team