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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Search, order, receive, all within a swift time. I guessed at the date of experience, but I wanted a book, found the book, ordered the book and it was sent promptly. Thanks
I received the book exactly in the condition advertised. Although a bit late, it was in decent condition and the exact edition I needed.
I'm still waiting on 2 checks from books I sent. The email you'll sent said I would receive the checks by January 7th and I still have yet to receive either of them. What is going on with my payments and how can we expedite this?
Terrible, received an email that my check had been sent and would arrive by January 6. I gave it a few extra days due to the holidays. It's January 15, still no check. Reached out to customer service and have not heard back anything, it's been 8 days.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
My order arrived in a timely manner and in the condition advertised. I will certainly consider purchasing from them in the future.
Book as described, arrived in a timely fashion on good condition.
Prompt, satisfactory delivery of my order. Thanks!
Book condition as advertised. Quick standard delivery.
I found the process online of finding what my books were worth and mailing them in very easy to do. Payment was about a week later, which I considered to be prompt.
Good condition, fast delivery. I am definitely recommend it to others.
The book arrived long before the expected delivery date and in good condition, no noticeable damage on any pages. I am looking forward to ordering again in the future.
I sent in my book after having several site options. I was told like 6 weeks ago that the book was being evaluated to see if it was a fake copy and that I won't be paid until they figure it out. Very odd, this is just a psychotherapy book I got off eBay during grad school. I tried following up twice about what is happening and I have yet to have a reply. So, I have no book, and they never paid me for it. Very upsetting.
Greetings, Please note that we take this matter very seriously, as counterfeit items are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code). The items deemed counterfeit are eligible for confiscation and forwarding to the relevant publisher for investigation, who reserves the right to dispose of the item as well in case it is proved to be inauthentic. In case the item is confirmed to be an authentic one, it is returned and paid for by us. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
At this time I have no comment as only experience.I will think of a rating id use again.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Very pleased with the fast delivery and good condition of the book I ordered. Thank you for the great service and for saving me money!
I sold books to you guys back in December 3rd of 2024 and still have not been paid! I contacted Booksrun twice through the app and once through email and still no answer. I feel robbed of my books and still till this day o haven't received a response. So disappointed with their customer service!
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
All books came in good condition and good packaging in a timely fashion can't ask for anything better. Have used ABE Books as primary source of finding quality used books for over 10 years. Stick as partners with them.
Book as represented in perfect condition and delivery very fast.
BooksRun advertised a book for sale claiming it was in "very good" condition. When the book arrived I found it had extensive underlining (in ink) and margin notes. The book industry has some pretty objective definitions of what "very good" condition is. The book I got was about 3 or 4 grades down from that - either "poor" or "reading copy" would be about right, or maybe "acceptable" - but that'd be a stretch. Among other things, "very good" includes the words "any defects noted." BooksRun did not note any such defects.
I've bought over 100 books online and on a couple of occasions some book hasn't arrived to me as advertised. In all those cases the seller immediately responded by saying either "here's a complete refund, sorry, go ahead and keep the book" or else sent me a UPS return label so I could send the book back to them at no cost to me (other than my time packing and dropping off the book). That's the level of customer service I've come to expect.
Not BooksRun! First they took a long time to respond. Then they wanted several pictures - multiple pictures of the damage, plus two separate pictures of different labels they'd attached to the book; one on the spine, one on the back. Then an approximately one-week wait. Then they replied "We declare/decide that the book is really in very good condition" and offered me a 20% discount. Also they refused to accept the book and/or issue a refund if I sent it back to them.
Note that the definition of "very good" I used, was Biblio's, and BooksRun sold me this book via Biblio. But many other industry-standard definitions say the same thing, use the same criteria.
If you love doing business with false advertisers who baldly lie that a book's in a better condition than it really is, and follow up with very aggravating bureaucratic runaround, evasion, and denial of both fact and responsibility, suit yourself - go ahead and buy yourself a headache, or a series of them.
If you want a quality book backed up by good - or even half-decent - customer service, pay attention to the name of the company and run away from BooksRun as fast as you can!
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I had a full box of book sets in great condition. One was downgraded to acceptable with zero explanation. Seems like you just didn't want to pay the agreed upon price. No longer trust this company when it comes to valuing a book I ship in. If there had been some provided proof reasoning I would have been fine with it. But I know the set was more like new than acceptable. Feels like a rip off/scam company.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
One of the books I sent was marked as acceptable for zero explanation. Considering it was in barely used condition, I will not be sending anything else to this company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team