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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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I sold textbooks at the end of November and never received a check for them. I sent a message letting them know 5 days ago. I was supposed to receive a response within 48 hours and I've heard nothing from them.
I recieved the quote. Sent in the books. Received verification of payment, then never received payment. Seems like a scam
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
No problems, great deal and quick delivery! I would buy from this company again.
BooksRun provided a used version of an uncommon book. The book arrived promptly & in excellent condition. Overall, a very good experience.
Book Run has a great diversity of quality books. I found what I was looking for right away, ordered it and received it in a very timely fashion. I look forward to being able to read more by continuing to use this service. Good job!
Very pleased with BooksRun. Very fast. Will use again when needing books.
Had a lot of medical textbooks and was happy to get some money back on them
BooksRun has always delivered as promised. And the books are always of good quality. I recommend them as a seller.
The book was everything as advertised and it has proven to be quite a blessing to our Ladies Bible Study.
My product arrived in good condition in time for a Christmas gift. Thank you for your service!
Book arrived in excellent condition in timely fashion. Very smooth process.
It was quick and complete, full marks!
Now I have to write at least 50 characters!
At this point I didn't receive my pay check for my books I sent to your company
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
Quick and easy, the best price I found! I will definitely use Book run again!
Appreciate the fast service and especially such a nice clean copy.
Booksrun did an excellent job. The order was well packaged and arrived days before the expected delivery date. Keep up the great work. Thank you!
This was my first time purchasing from a used book company. I had the first book of an eleven book series by Rebecca Ann Collins. I was happy to obtain several books from BooksRun to complete the series. The books were delivered about a week ahead of the listed delivery date. I was amazed by this as I was ordering during the Holiday Gift Rush period of December. I will purchase books through BooksRun in the future.
Book was delivered promptly and was in very good condition as described.
No issues. Product in great condition. Smooth transaction.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team