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The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
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Found some great deals on books the only issue was when the box was delivered it was in pretty rough condition and I'm surprised all of the books were intact, otherwise I love boon outlet.
Delivery time tok long. 23 days from ordering. Fedex from New York to CA.
My order was shipped quickly. The books were in perfect condition! Although I preferred one of the books content to the other, this was not because of the vendor. I would definitely shop again at Book Outlet for books!
I have always had a good experience with Bookoutlet. I love the site and recommend it to everyone.
Price and ship time is great. Packaging isn't always the greatest. The box arrived and my books were just sliding everywhere during Shipping and my paper backs cut pretty bent up but luckily they were still readable.
Everything was fantastic! Easy to use site and decent shipping time.
The Book Outlet is always a crap shoot. They don't post the condition of their books b/c they're supposedly "new" but shelf wear alone can bring the condition of the books they sell down to a "good" or sometimes even"poor". They don't do much to protect them either when shipped. They just throw your books in a box and off they go. A little bit more effort would be a appreciated
Hi Robert,
Thank you for reaching out. We are so sorry to hear and see the book arrived in subpar condition. We would certainly appreciate the opportunity to remedy the situation. We kindly ask that you please submit a Service Ticket to our Customer Experience Team with some photos exhibiting the damages and we will be able to assist! We are always looking for ways to improve our services, so we will be passing this along.
I have purchased many books from this site and have never been disappointed. When there has been an issue - which is extremely rare - customer service has been prompt, efficient and very helpful. I really appreciate the points program they have, as I use the points when enough have been accumulated to offset the shipping costs (which are reasonable to begin with). The website was updated within the past year and they have made the site very easy to navigate.
Great in every way, quality, price and delivery speed
One of my items arrived with a bent cover corner. Not terrible, just taped it straight
I was recommended Book Outlet by a friend a couple weeks ago and ever since have been just a little (okay VERY) obsessed. Book Outlet has the best prices I've ever seen for books with up to 90% off list prices and usually has sales on top of that. Book Outlet has high trust ratings on trustpilot, sitejabber, and every other website I found. Shipping is very affordable - only $5 or free if the order is over $45. I've ordered books from Book Outlet 3 times now and every time they've arrived in decent time, and in excellent condition. I liked being able to track my order through Canada Post as well. The website is very easy to navigate and even has extra features such as tips on how to get rid of those stubborn annoying book stickers we all struggle with. Although their supply is more limited than Amazon or indigo, it's definitely worth it to look and see if Book Outlet has the book you want before you go buy it at a much higher price elsewhere. Their books are all new and more books arrive every day. Overall, I love Book Outlet and will most certainly be buying from them again in the future!
- A Very Happy Customer:)
I buy A LOT of books and bookoutlet.com has been my go to website for this. (I have a serious case of Tsundoku) In any case, for the last year, they have been sending the books by putting them in a box without any space fillers. Because of that reason, you will receive the books with crinkled corners, squished edges etc, because they will be all jumbled during the shipment. They are in readable conditions, but they will arrive looking like they have been used already. I like their pricing and their selections, but the shipping is a big let down. So it's your choice.
I cannot recommend any seller more highly than Book Outlet. BO has great prices (how do they do it and still survive?). BO has great service. The book arrived in the time frame promised (FAST!) and the book is in great shape. I marvel at the efficiency and celerity. I shall return!
Shipping box arrived later than expected and was crushed. Luckily books inside not damaged but a little packing peanuts or packing paper would have prevented shipping damage. Too cheap for peanuts on a $107.89 order…that's disappointing.
On 8-1-22 two of my books came damaged. I emailed customer service immediately. I thought I had attached pictures of the damaged books but the customer service rep said they were not attached. I resent the pictures but have not heard back from customer service on this will be resolved. I'm a bit disappointed.
My experience has been nothing more than positive. This is the first time you actually made me feel good about my purchase and I buy books all over. Thank you.
I ordered 9 books. 8 books great condition. 1 was not so good. It was badly folded and deformed. The shipping box was was also opened and crushed which wasn't BookOutle's fault. However, there was no packaging fillers which would prevent the books from ruining each other during transit which is what I suspect happened, one fell in the middle of the stack and, therefore, took the brunt of all the tossing and sliding that happened during shipping. So... packaging fillers please!
All items arrived in great shape, the price was wonderful but shipping time was pretty slow.
Books arrived timely but in a box that wasn't taped down and destroyed. The box practically disintegrated upon removal from mailbox. Products were mostly undamaged, but was not impressed with handling.
The books were ordered on the 18th and it said shipped on the 20th. It took 9 days from that point for it to arrive. The books then showed small signs of damage around the edges and spins
Answer: Hi there, Thank you for the question. It is generally 3 - 10 business days
Answer: I reached out via dispute with pay pal and heard back right away after waiting days and being on low priority
Answer: Hi, I ordered on Friday Jan 13.I did not get tracking info also but tracking number. But I received my goods this morning Thursday 19 in the morning. I have never waited to long for my goods.I live in Ontario also.
Answer: It could be up to 15 days but right now the shipping is taking longer due to Christmas. You could get it early and you may not. They can not promise anything. They do not control shipping. I have had no problem getting my books though and I order several. Elizabeth
Answer: NO, I do not know anyone in the United Arab Emirates.
Answer: The dust jacket could be missing or could be ripped.
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


Hi James,
I am so sorry it took so long, thank you so much for giving this feedback. We will be sure to pass it along as we are always looking for ways to improve our services!