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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Happy with the order I placed. I will buy from you again.
I love using bookoutlet. The prices are very cheap, and they are quick to get things sent out. The one time a package got lost bookoutlet refilled the order to the best of their ability and refunded the rest.
My only issue is that they use no cushioning in their packaging and I have had more than one paperback become dinged, bent, or messed up by the other hardcovers in the order more than once. The postal service is not kind to boxes and a little fluff in the box could go a long way!
Other than being a little slow to arrive, book arrived in beautiful condition just as advertised. Thank you so much!
Love shopping here for books. These books come in great condition and shipped pretty quickly at a GREAT price. I would say one thing to note if you've never ordered discount/outlet books, that they usually do have a marking(dot in marker)somewhere on the top or bottom. This doesn't bother me as the price makes it worth it and the book is fully readable. I've had multiple orders and each I've been satisfied with all of them.
I loved buying from book outlet! The books I received were in great condition and the price was unbelievable! Shipping did take a little long but it was well worth the wait!
It was great. This survey is a bit demanding, tho'
I love Book Outlet! However, my box came very destroyed and the By and By book came ripped.
Love your site.
Now, when I hear about a book |I want, I wait for it to show up here.
Because the cost is so low, I buy more books than I should.
I'm, running out of space!
Time to donate to Salvation Army!
I love getting a box from Book Outlet—children's books and older best sellers at an incredible discount. My kids will announce "books are here Mom!" I love getting excited about books, but I love that my kids are excited even more than me.
Book arrived in perfect new condition/ in wonderful, recyclable packaging.
An excellent value.
I would use Book Outlet again without hesitation and would highly recommend it for cost savings on brand new books at super values.
Great books at great prices. Shipping is phenomenal. Customer service if needed is exceptional. Placed many orders and will continue to do so.
I was very pleased with the puzzles. They are made of good quality and I will definitely order more from you. I am on your mailing list so if you get other countries in please notify me. If the price is right I will buy immediately.
One of the books I ordered wasn't actually available. And then, once the books did arrive, they were loosely packed in a box, which allowed them to slide around, leaving the cover of a paperback folded in a couple of places.
Easy and I received my order quickly. Only issue I ordered a canister with Pioneer Womens recipes and it came with a small dent maybe bubble wrap
I was looking for birding field guides to donate, as part of birding kits, to a conservation/birders club in Roatan, Honduras. I was so please to find that Book Outlet had them for less than half the price other book sellers were selling them for (even though they were published in 2017.) I'd never purchased from Book Outlet before so I was apprehensive about the condition, however, they were in excellent condition. I'm so pleased and will purchase again.
My order shipped quickly and when I received it all of the books were in excellent condition!
I appreciated the quick service, and ease of ordering, however my slipcased item that I purchased arrived damaged.
Discovered Book Outlet. Very satisfied with each book. My granddaughter loves them!
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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