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Book Outlet

3.1

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Book Outlet Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
294
value
1,578
shipping
1,578
quality
1,593

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38,476 reviews

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Texas
1 review
0 helpful votes
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I was expecting the book cover to look the way it did in the listing but it was a different art style. Other than that the book was so cheap, brand new. Took almost 2 weeks to get here but I'm happy still.

Date of experience: September 1, 2022
Florida
1 review
0 helpful votes
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I liked how the book was sealed in strong, pressed paper which protected the book from damage and the fast delivery.

Thanks, Jane

Date of experience: September 1, 2022
Washington
1 review
0 helpful votes
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I've been looking for this book and I found it on this page it was very very fast delivery the price was definitely right I will order from you again thank you

Date of experience: September 1, 2022
Michigan
1 review
0 helpful votes
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The book arrived in perfect condition and in a very reasonable turn around time. I will be ordering again in the near future!

Date of experience: August 31, 2022
Missouri
1 review
0 helpful votes
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Prompt and affordable
August 31, 2022

We have used Book Outlet for two orders now. Both times, the order has arrived promptly and in great condition. I came across Book Outlet while researching for an affordable source of children's books. Our first order was handled so well that we returned for a second order. We will return often. I have also tried to spread the word and let others know of this great resource.

Date of experience: August 31, 2022
California
1 review
0 helpful votes
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Meh
August 31, 2022

I am excited to find another source for books that is NOT Amazon. The selection is ok. I often put something in my shopping cart that is no longer available but didn't find out until I went to checkout. I received my first order and found most of the books to appear to be in used condition. It's more about the words than the esthetics, right? Prices are descent but you need to order enough to get the free shipping in order to make it worth the price; OTW I can wait until it's super cheap on kindle. All in all, it's a fairly good source.

Date of experience: August 30, 2022
New York
1 review
0 helpful votes
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Good prices, decent speed of delivery. All books is good/acceptable condition.

Date of experience: August 30, 2022
Maryland
1 review
0 helpful votes
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The prices are good and the books are almost always in excellent condition. But the amount of time it takes Book Outlet to process orders is extremely long. You place an order, a week or more goes by then you receive a notice that the order has been shipped, but really only the label has been created in their system, and the order won't actually be shipped for another week or more. So in all you are waiting multiple weeks for your order to be shipped.

Date of experience: August 30, 2022
Jennifer B. Book Outlet Rep
over a year old

Hi Katherine,
Thank you for the honest feedback. We do apologize for the long wait time for you to receive your books. I would like to assure you we are actively working toward remedying this, so we can get great books in your hands faster. We sincerely appreciate you taking the time to write as we are always looking for ways to improve our services!
All the best

North Carolina
1 review
0 helpful votes
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Great books at low prices
August 31, 2022

We order books a few times a year for our home library for our kids and my first choice for books is always bookoutlet.com. The kids always love the choices and we usually make out with over 20 books under $45 dollars. Love booklet!

Date of experience: August 30, 2022
North Carolina
1 review
0 helpful votes
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I loved my books and the condition I received them. The box was pretty damaged when it was delivered, to the point it was almost completely open and may have resulted in lost books or caused the books to be destroyed if the weather was bad. Thankfully that wasn't the case though, just a little annoying.

Date of experience: August 30, 2022
Oregon
1 review
0 helpful votes
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So impressed!
August 31, 2022

I wasn't sure what to expect as this was my first order. The books are in perfect condition and I was shocked by the prices. I believe I purchased 12 books for around $48 - so I spent roughly $4 a book. Only one of the books had a remainder mark and it was just a small one. I liked that I got free shipping at $35… Shipping did take a little bit of time - but it had to come from Canada to the PNW of the US. It was well worth the wait and I will be ordering again!

Date of experience: August 30, 2022
New Jersey
1 review
0 helpful votes
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Amazing service
August 30, 2022

I placed an order during their fiction sale and the books were perfect. The items were well shipped and we're in pristine condition.

Date of experience: August 30, 2022
North Carolina
1 review
0 helpful votes
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Great book buying!
August 30, 2022

Overall satisfied with order. Quick shipping, good prices, and good quality of books. I will definitely order again from here.

Date of experience: August 30, 2022
New York
2 reviews
0 helpful votes
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Couldn't ask for anything more!
Book(s) I purchasrd were in great condition and shipping time eas perfect.
I will return again for future purchases.
Recommended:-)

Date of experience: August 30, 2022
Louisiana
1 review
0 helpful votes
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The sale price that I got was amazing! My only real issue was that it took two weeks for shipping.

Date of experience: August 29, 2022
Connecticut
2 reviews
0 helpful votes
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Everything fine except I wish the search facility coould narrow things down -- maybe separate hardcover from paperbacks?

Date of experience: August 29, 2022
California
1 review
0 helpful votes
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My order was split into several shipments and I have not received all of them. From what I've received so far, I did receive one duplicate item. The books I received are in good condition.

Date of experience: August 29, 2022
Jennifer B. Book Outlet Rep
over a year old

Hi there,
Thank you so much for taking the time to write! From what it looks like it looks like all shipments have arrived as of now, if not please reach out to us so we can help rectify the situation. We are so pleased that the books were in good condition and excited that the library will be receiving some new books.
All the best,

Texas
1 review
0 helpful votes
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I highly recommend Book Outlet!
August 29, 2022

I highly recommend Book Outlet! They have great sales, helpful customer service, and incredible quality products. Buying my most recent haul from Book Outlet was a breeze!

Date of experience: August 29, 2022
New York
1 review
0 helpful votes
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Books are a great price!
August 29, 2022

Books are a great price! I was bummed because I'd ordered 3 books from a series and one was out of stock, so I was refunded, but now I'm missing that one so I'll have to find it elsewhere

Date of experience: August 29, 2022
Jennifer B. Book Outlet Rep
over a year old

Hi Casey,
We are sorry that one of the books was out of stock, However, feel free to place the book in your wishlist so if/when it comes back in stock you will be notified. Although I do realize you will most likely be wanting it sooner:)
All the best,

Georgia
1 review
1 helpful vote
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The box used to ship the books had fallen apart completely and my books were actually delivered in a mail bag instead. You may want to find a better quality box or pack them in a larger box that is more sturdy

Date of experience: August 29, 2022
Jennifer B. Book Outlet Rep
over a year old

Hi Shannon,
We are so sorry for the condition of the box! If there were any damages to the books please reach out to us at [email protected] to we can help remedy it. As always we appreciate the feedback as we are always looking for ways to improve out services!
All the best,

From the business

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.

So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.

WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


bookoutlet.com
Buffalo, New York, United States
+107
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