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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I love that sometimes $5 off coupons are sent and I can use them to basically get free shipping for whatever books I want.
The prices of the books are stupendous. The time it took for the books to get to my house, not so stupendous. It took 2 weeks.
Easy of ordering, condition of the book were perfect. Did take 10 days to deliver, but certainly was not a long wait.
I love the selection and prices at Book Outlet, but my last two orders have arrived and the box has been broken. Luckily, the books have all been in there. Whoever is packing these needs to secure the books and fill the void space so that they are not jolted around in transit - breaking the box. They also need to tape around the boxes, as they are not sturdy enough to remain intact, given the poor packing. I don't appreciate paperback books with dented corners, or dust jackets that get damaged, when it all could have been avoided.
The variety of books was great. Shipping was so fast too!
Great selection of books, decent shipping and great packaging.
It was easy to order and the books came quickly. The price wasn't bad either.
Shipping took almost 3weeks to arrive, which in this day and age of next day deliveries... 3 weeks is insane.
Thank you for your feedback. We sincerely appreciate it and will certainly pass it along as we are always looking for ways to improve our services!
This place has got great books and other items for really great prices. I will definitely buy from them again and again. I was very happy with my purchase.
Experience was great, I was just personally impatient cause it's books and you need them now now lol. But all my books came perfectly
Shipping takes WAY too long- not the travel time, but the time it takes Book Outlet to ship the books.
I always love ordering from Book Outlet! Books are always in "brand new" condition and so affordable.
Everything went well except when I received my 2 orders the boxes were completely open. Thankfully all books were there and in good condition.
I enjoy the great sales. Every order has been fulfilled and shipped with no problems.
My complaint is about USPS not Book Outlet. The box arrived horribly damaged with rubber bands keeping the box intact. It's actually amazing we received all the books because the box was opened.
I am a book-a-holic. Book Outlet has books I didn't know I wanted. Great selection, great prices, ok shipping. My TBR list is long enough a little wait isn't a horrible thing, but other than that AMAZING!
Every time I receive a shipment from you the books have slid into each other and mangled the pages or the covers. It's annoying. One time event the front cover had the cardboard box flap tucked into the book. It's a hassle at this point to contact for an exchange because you never do them. It's fine if I have to wait beyond the 3-5 days most other places can get books to you but then to receive them like this is so disappointing. The prices keep me coming back but less so recently. Especially since no matter what special you are running we pay the same amount. If there's an especially good sale, prices are jacked up. If it's the basic save 15% prices are listed as lower.
Thank you so much for the feedback. We do apologize that the books have come in subpar condition. Please always feel free to reach out to the customer experience team so we can help rectify for the damaged books. We will certainly be passing along the feedback as we are always looking for ways to improve our services!
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback. We have been investigating box issues and working toward improvements, so we will certainly pass this on as we are always looking for ways to improve our services.