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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had never heard of the books or you before. But it all worked very well and I look forward to giving them to my grandchildren.
I picked out the books I wanted and placed an order. It arrived to my house in about a week.
I would have given a better review if the books weren't damaged. There was no paper to fill void in shipping box resulting in damaged books.
Packaging orders properly will greatly reduce damages during the shipping process.
Books were in fantastic condition!
Shipping was slow
I had a very hard time finding this book. When I found it on this site I took a chance. The book is perfect, and I was surprised at how quickly it arrived.
Ordering online is easy and quick. Lots of books to choose from.
If possible could the books be doubled boxes or extra packaging to avoid rain/snow? Aside from that I was very happy
I received a damaged book and that was not a good first experience with Book Outlet. I was not planning on using them again. UNTIL I talked with customer service. Hands down will be coming back just because of the customer service. They quickly made the situation right and I cannot thank them enough for that!
The books arrived within the time it was scheduled to arrive and in very good condition. No complaints at all.
Every experience with Book Outlet has been great! Great prices for titles I really want. Books always in great condition and delivered promptly. Truly a fantastic service.
Cheap books, normal shipping, good condition books
The processing and Shipping is taking a bit longer than I care for. Your biggest competitors are beating you here, badly. Need to get these products out faster without compromising secure packaging. Which brings up the next point. These boxes that you use for packaging are terrible. The way they are designed is to be broken down easily. Therefore, these boxes are easily damaged in shipping. Also, these books are not being protected with any sort of packing paper or bubble wrap. I've had nearly a dozens of trade paperbacks get damaged because of this, even a few hardcovers has been damaged. Please improve on protecting the books for shipping, invest in packing paper and/or bubble wrap... Nothing is worse then paying for damaged books, unless that is what yall sell anyways (Damaged Books). Sorry for the harsh feedback; but as a customer who has already spent hundreds of dollars with Book Outlet, I can't justify buying more until this has been drastically improved.
It was easy to order and the prices were great! Found every title I was looking for!
UNFORTUNATELY I RECEIVED THE WRONG BOOK. I THOUGHT I HAD ORDERED VOLUME ONE BUT I DID NOT RECEIVE THAT... SO IT WOULD TAKE TOO LONG TO REORDER. I WILL JUST BUY IT AT A CHURCH BOOK STORE.
Great company and website! Easy to navigate and a lot of options.
I love to read and a friend recommended this website. It seemed too good to be true but I have it a shot! The books arrived in about 1.5 weeks in excellent packaging. I was nervous to open the box because I wasn't sure what the condition would be but the books are new! They were all in excellent condition! I've now referred this site to many of my friends! I'll definitely be back for more books in the future!
Good price, arrived quickly and in great condition. The cover is gorgeous.
Each of the 4 books I received has a black permanent pen mark on it. I'm quite unhappy abut that.
Didn't receive my package. I waited 3 weeks for my books and now i don't have them or my money back!
The box was delivered open, but no books were missing. Please be more careful with packaging and use some extra tape.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members