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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I bought a bunch of books for my baby. They had brand new quality and amazing prices! I was more than pleasantly surprised! I didn't pay more than $3 for any books, many of which had $5+ retail prices! I was expecting some thrift store hand me downs maybe with writing in them or torn pages, but boy was I wrong! PERFECT BOOKS, NOT USED! I am super happy and will shop here again! HIGHLY RECOMMENDED!
Was a little slow in delivery but overall well pleased with the service and products.
I had a coupon and was able to get a few books for a ridiculously low price. Super easy process and love the books I got.
I have not received my order even though it says it was delivered.
The purchasing process was simple and fast! The shipping time was great as well. I placed my order and had my books within the week! I've referred the site to several of my friends and they have also made purchases. The books are in great condition, not that I had any doubt!
The cover was ripped on one of the books that was going to be a gift.
I love bookoutlet! A wrong book was sent and they corrected it within 24 hours. It was amazing customer service
Great prices and fast delivery. Overall it was a great experience and I will be ordering more books soon.
This is my third time to order, and I'm satisfied. But there's a problem with my third order—one of the books that I got is a different edition from the one that I ordered.
I received exactly what was advertised. Thank you.
What a fabulous company! Great prices, large variety of books, quick shipping that wasn't outrageous. I'm very pleased with the whole process.
The order came quickly. Products were very nice,, I will order again
I received the book with a black marker line on the top pages which was not mentioned in the description. I would not have purchased it if I knew about it.
Shipping time took 2 weeks to get to me. They didn't use any packing material in the box so it was crushed during shipment and all of the books had corners and edges damaged from bumping together during shipping. My books for Christmas gifts look like I got them from the thrift store. I've been ordering for several years now, but this one may be my last because of the shipping issues.
Fantastic service, prompt deliver on order and was exactly what I was seeking
Great selection and books always in good condition.
The books are great except since they where in such a large box with nothing to stop them from sliding around and knocking against each other the covers were kind of dented and dinged up which is unfortunate because i had ordered them as a gift. I think putting the books in a smaller box or maybe adding some kind of filler in the box would be an improvement.
The book arrived in perfect condition and very quickly. Thank you.
Great selection, easy to browse, great prices. An overall great experience
Shipping took a long time. The box was too big for the 2 books that were in there & not enough filler, so the paperback got a little bent up.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members