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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great options and I loved the prices! Got the books in a short time.
The amount of books I received for the price I paid is phenomenal! I will absolutely be ordering more books in the future.
The box was totally torn up and open, but thankfully all my books were there. They need to make sure the packaging is solid / strong enough.
It was pretty great, I like that I can get text messages for updates. The books are in great condition other than one; the one is hardcover but the paper around it was ripped and creased.
Great books at a great price! Wish they didn't take so long to arrive but maybe it is free shipping (I cannot remember). One book came with crumpled pages. Not a huge deal.
Always complete, always clean items which can be given so gift. I would appreciate a printed packing slip even though nothing had ever been missing frommordrr.
I was very excited to receive my books. That wasn't till I realized that I did not get all of my books. In my order were some books that I did not order but received anyways.
Easy to order, good prices, and delivery was on time - perfect
I can't give a positive review as I have not received the entire order. I am very frustrated that I have only gotten partial delivery. I need the books in the next week. How do you plan to make this situation right?
All good Except I didn't care for the targets 30% off stickers on the books that were hard to get off without smudging the cover. These are gifts and I didn't want that sticker on there
The books that I purchased were a good value for the price. My complaint is that the shipping time was very long and when the books arrived the box was torn on the side and the books inside were not protected and multiple books had covers that had been smashed, torn and folded. The books were just placed in the box with no padding to ensure that they didn't bounce around so badly.
My book outlet orders are always delivered quickly and efficiently. Often pleasantly surprised by the titles/authors available.
My disappointment lies with the delivery. Nit with the book outlet. Who ever delivered destroyed my box and set my package in snow
I love Book Outlet! I am so happy I discovered them. I can find all the books I am wanting at great prices and free shipping!
Super great experience. Affordable price, awesome condition.
I ordered a specific cover of a book because that's the only one that they had advertised which was great because they happen to be the one I wanted. When I received my book, it was the wrong cover. I called them and they told me it's basically a gamble on which one you're going to get.
I got 8 books for 40$ and one was a first edition signed copy! All were in perfect condition! Shipping was a little slow, but really not terrible especially considering how inexpensive the books were.
Great. Easy to use website. Had many categories to choose from.
Love that I found the site. Will definitely buy from them again.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members