Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great prices on books that other stores charged 3 to 4 times more for the same books…why buy books anywhere else! More than affordable and great turnaround time in receiving them. Thank you!
Ordering was easy, good prices and variety of books.
Books arrived in a timely fashion. Box was damaged but books were fine.
Had books all genres I needed. Good prices. Speedy Delivery.
I ordered several books and my box came damaged. So one of the books got damaged. Other than that it was a great experience.
I love the books, but I cannot get my foutain pen for the Calligraphy book to work, and The book that my daughter recieved was very basic and not many step by step things like we thought. The other things are for christmas so I have not opened them yet! I think improving the description and more photos of what we are buying would be a great improvment so we know what it is that we are spending money on.
Found it easy to navigate. Order arrived in expected time
Would have loved the books I received but the shipper put them in a much bigger box, didn't wrap or secure anything and all three books were either bent and crinkled ( paperback) or the the corners torn and bent ( hardbacks), from sliding around in a huge box…One book was a gift, or supposed to be, your company is only as good as the person responsible for getting the product to you in good condition. I order many "used" books that arrive looking far better than the three I received from your company. Won't be ordering from this company again. First and last time. The person who boxed this order had to know how ridiculous it was and didn't care…
Good price. Easy to use online ordering. Prompt delivery. Just opened package and all is well. Thanks!
Book Outlet is the best! These books are truly brand new and you cannot beat the prices.
First time ordering from Book Outlet and was beyond excited to recieve my books. I got 21 books for around $95 which is such a steal, especially since some were hardcover! The only thing I was surprised about was that it took 3 weeks to deliver. The books came in mostly good condition. Some had sharpie marks on the top or bottom of the book and others had stickers on the front. But overall, my experience with this shop was great and I will definitely be ordering again in the future.
Really impressed with everything I got. I thought maybe being an outlet the books wouldn't be in the best condition but everything was perfect.
I loved the price of the books! I had to wait a very long time for them to come in and they were a little damaged from not being wrapped up inside the boxes. Need to wrap them better!
So happy with my purchase. Such a great price and I can't find a single thing wrong with the book. Shipping was fast and affordable. I will definitely be using Book Outlet for my future purchases.
One book was a little damaged, but overall very good products and delivery time.
Very good pricing :) Seems like an easy enough website.
I love Book Outlet but here a few things that could make this better. 1 - you need an app. I check your website more if I could see the app on my phone. 2 - the shipping tracking is NOT accurate and frustrating. Other than that, I love this website & the books that come from here.
First time ordering from here and I loved it. All the books are excellent quality.
Very good prices, easy to search, reasonable delivery time.
Whoever packaged my books should be fired. Nobody should ever pack books in a box STANDING UP! Some of my books were bent, had a corner of the cover bent and creased or had a page creased from being bent. I was extremely upset by this. One of the books i got was a gift to a friend and now its slightly bent from being packed standing up and forced to curve around the other books.
Answer: Hi there, Thank you for the question. It is generally 3 - 10 business days
Answer: I reached out via dispute with pay pal and heard back right away after waiting days and being on low priority
Answer: Hi, I ordered on Friday Jan 13.I did not get tracking info also but tracking number. But I received my goods this morning Thursday 19 in the morning. I have never waited to long for my goods.I live in Ontario also.
Answer: It could be up to 15 days but right now the shipping is taking longer due to Christmas. You could get it early and you may not. They can not promise anything. They do not control shipping. I have had no problem getting my books though and I order several. Elizabeth
Answer: NO, I do not know anyone in the United Arab Emirates.
Answer: The dust jacket could be missing or could be ripped.
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.

