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Book Outlet

3.1

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Book Outlet Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
294
value
1,578
shipping
1,578
quality
1,593

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38,476 reviews

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Washington
1 review
0 helpful votes
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Great prices on books that other stores charged 3 to 4 times more for the same books…why buy books anywhere else! More than affordable and great turnaround time in receiving them. Thank you!

Date of experience: December 13, 2022
Rhode Island
1 review
0 helpful votes
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Ordering was easy, good prices and variety of books.

Date of experience: December 12, 2022
Illinois
1 review
0 helpful votes
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Books arrived in a timely fashion
December 12, 2022

Books arrived in a timely fashion. Box was damaged but books were fine.

Date of experience: December 12, 2022
New York
1 review
0 helpful votes
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Had books all genres I needed
December 12, 2022

Had books all genres I needed. Good prices. Speedy Delivery.

Date of experience: December 12, 2022
Hawaii
1 review
0 helpful votes
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I ordered several books and my box came damaged. So one of the books got damaged. Other than that it was a great experience.

Date of experience: December 12, 2022
South Dakota
1 review
0 helpful votes
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I love the books, but I cannot get my foutain pen for the Calligraphy book to work, and The book that my daughter recieved was very basic and not many step by step things like we thought. The other things are for christmas so I have not opened them yet! I think improving the description and more photos of what we are buying would be a great improvment so we know what it is that we are spending money on.

Date of experience: December 12, 2022
Washington
1 review
0 helpful votes
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Found it easy to navigate
December 12, 2022

Found it easy to navigate. Order arrived in expected time

Date of experience: December 12, 2022
Arizona
1 review
0 helpful votes
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Would have loved the books I received but the shipper put them in a much bigger box, didn't wrap or secure anything and all three books were either bent and crinkled ( paperback) or the the corners torn and bent ( hardbacks), from sliding around in a huge box…One book was a gift, or supposed to be, your company is only as good as the person responsible for getting the product to you in good condition. I order many "used" books that arrive looking far better than the three I received from your company. Won't be ordering from this company again. First and last time. The person who boxed this order had to know how ridiculous it was and didn't care…

Date of experience: December 12, 2022
Pennsylvania
1 review
0 helpful votes
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Good price
December 12, 2022

Good price. Easy to use online ordering. Prompt delivery. Just opened package and all is well. Thanks!

Date of experience: December 12, 2022
Alabama
1 review
0 helpful votes
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Book Outlet is the best!
December 12, 2022

Book Outlet is the best! These books are truly brand new and you cannot beat the prices.

Date of experience: December 12, 2022
Alaska
1 review
0 helpful votes
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First time ordering from Book Outlet and was beyond excited to recieve my books. I got 21 books for around $95 which is such a steal, especially since some were hardcover! The only thing I was surprised about was that it took 3 weeks to deliver. The books came in mostly good condition. Some had sharpie marks on the top or bottom of the book and others had stickers on the front. But overall, my experience with this shop was great and I will definitely be ordering again in the future.

Date of experience: December 11, 2022
New York
1 review
0 helpful votes
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Really impressed with everything I got
December 10, 2022

Really impressed with everything I got. I thought maybe being an outlet the books wouldn't be in the best condition but everything was perfect.

Date of experience: December 10, 2022
Texas
1 review
0 helpful votes
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I loved the price of the books!
December 10, 2022

I loved the price of the books! I had to wait a very long time for them to come in and they were a little damaged from not being wrapped up inside the boxes. Need to wrap them better!

Date of experience: December 10, 2022
Oregon
1 review
0 helpful votes
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So happy with my purchase
December 10, 2022

So happy with my purchase. Such a great price and I can't find a single thing wrong with the book. Shipping was fast and affordable. I will definitely be using Book Outlet for my future purchases.

Date of experience: December 9, 2022
Texas
1 review
0 helpful votes
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One book was a little damaged, but overall very good products and delivery time.

Date of experience: December 9, 2022
California
1 review
0 helpful votes
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Very good pricing :) Seems like an easy enough website.

Date of experience: December 9, 2022
North Carolina
1 review
0 helpful votes
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I love Book Outlet but here a few things that could make this better. 1 - you need an app. I check your website more if I could see the app on my phone. 2 - the shipping tracking is NOT accurate and frustrating. Other than that, I love this website & the books that come from here.

Date of experience: December 9, 2022
Texas
1 review
0 helpful votes
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First time ordering from here and I loved it. All the books are excellent quality.

Date of experience: December 9, 2022
California
2 reviews
0 helpful votes
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Very good prices, easy to search, reasonable delivery time.

Date of experience: December 8, 2022
Illinois
1 review
0 helpful votes
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Whoever packaged my books should be fired. Nobody should ever pack books in a box STANDING UP! Some of my books were bent, had a corner of the cover bent and creased or had a page creased from being bent. I was extremely upset by this. One of the books i got was a gift to a friend and now its slightly bent from being packed standing up and forced to curve around the other books.

Date of experience: December 8, 2022

From the business

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.

So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.

WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


bookoutlet.com
Buffalo, New York, United States
+107
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