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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The books were in excellent condition! I was shocked considering I only paid a few dollars for each book. I will definitely be ordering again!
One of my packages wasn't delivered. I immediately checked with USPS and my neighbors, both of whom said that they didn't have my package.
Later on, the package was found, but the response that I got from Book Outlet wasn't instant reassurance that they'd help me. It's changed my opinion on Book Outlet in a negative way and I don't think I'll continue to shop with you guys.
The book took a bit longer to arrive!
Product arrived in perfect condition!
I only order hardcover books now except when a clearance softcover book that I want is available. Why only hardcovers? Because your (newer) packing is poor. Softcover books that I've ordered have arrived damaged. When I complained the last time and asked that packaging include additional material to keep the books from banging around, I was told that the damage to the two softcover books that I ordered that were damaged in EXACTLY the same way weren't damaged in shipping but were "shopworn". Umm... NO. I did get a refund for the two books but was told that was the LAST TIME. Fine. Didn't want a refund in the first place, just adequate packaging.
Thank you so much for taking the time to leave us this feedback. We are actively looking into the way we are currently packing our books to help protect them in the shipping process. We will be passing this on as we are always looking for way to help us improve the process.
The box was tore wide open when received… first time ordered and delivery took almost half a month.
Overall it was a good experience with this site. I got the books I needed for a great price.
You are my go-to store for all of my crossword puzzle book buys. Since I don't keep them after they're completed, there's no reason to be worried about a few scuff marks or dents. I would never pay full price.
I ordered 20 books and received a box of four. The other fifteen books were in a different package that never arrived.
Thank you so much for taking the time to leave this feedback. We are so sorry to read that only 4 books arrived, it looks like the other package is still in transit. Please reach out to a member of out customer experience team who will be happy to assist further.
Ordered on dec 13 and rec on dec 30. Thought this was way to long even for postal service
Book outlet has wonderful selection and prices. I love their books. But my order took 3 weeks to arrive.
Thank you, Jean, for taking the time to leave this feedback! We are so sorry there was a delay in receiving your order! We know how hard it is to wait for good books to arrive. We do know there were some delays with our carriers due to holiday volume and borders but we are so sorry it took 3 weeks. We will pass this on and see how we can improve upon this for next time.
Excellent customer service communication. There was a delay because of border issues that were not the fault of Book Outlet. The items arrived in excellent condition and well-packed. I will definitely order from this site again. Thank you to the representatives who assisted.
Great prices and great books! Decent shipping time and packaged well.
True you sent me the wrong book, however you were very cooperative in rectifying the situation
I found so many items for Christmas and stocking stuffers here. There were lots of puzzles to choose from and the most that I paid was I think $12.97 for one, with the majority mean $7.97 -just incredible! I also found mindfulness books, puzzle, books, and lots of other items from the stockings. I am definitely going to buy here again! I did use the Canadian site, so my prices are in Canadian dollars.
Delivery took a while, I started to worry but it was over Christmas/new years so I just waited. Got the order and everything checked out great.
I'm glad I found Book Outlet! I had a wish list on another site where the total cost was completely out of my budget. With Book Outlet, I was able to find almost every desired book at a fraction of the cost.
Excellent selection of books at great prices. Arrived in great condition. Took a while to get here but holidays and weather probably had an impact
Books arrived damaged:
One box arrived totally broken open. With weak boxes being used, tape needs to be applied to the outside of the boxes.
As with my previous order, no packing materials were added to the inside of the boxes, to fill the empty spaces. Thus the books were tossed around inside the boxes during shipment and were damaged.
Also, one book was defective, with upside-down front endpapers. That book was badly damaged.
As a long time Book Outlet customer, I know that in years past the boxes used to be packed correctly, with shipping materials added inside to protect the books. Now that that is no longer the case, I won't be buying from Book Outlet again.
Thank you so much for taking the time to leave this feedback. We are actively looking into solutions to resolve this, so hopefully by your next order you will see packing material inside the box. As for the damaged books, if you haven't already done so, please reach out to a member of our customer experience team, who will be happy to help.
The books I ordered and received looked like new. Perfect for gifting. Delivery was a bit slow, but then again the winter bomb cyclone hit so I thought delivery speed was good considering the challnenges.
This is the best site for books! I find myself coming back for more.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us your feedback. We sincerely appreciate it and will certainly pass it along as we are always looking for ways to improve our services!