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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Honestly, I thought this was a scam at first because my package was in transit for eight days and at first it was telling me cannot find tracking number or something like that but when I receive the products I was impressed by how they look this is like books that are new, but you can tell I've just been looked at but overall great
The Bible I purchased is beautiful. Here are the negatives of my experience. The shipping took longer than I expected, but I can deal with that. My biggest issue is that a sticker was on the back of the leather Bible. When I removed it, you could still see the outline of the sticker. There were also some marks on the front leather cover as well. I wouldn't normally be this picky, but this Bible was an investment for me personally. If it was a $20 Bible, I wouldn't even mention it. To say the least, I was disappointed when I noticed the imperfections.
This is the best site for new books. They're greatly discounted and still in amazing shape. Most will have a dot or line across the edge of the pages and/or a store sticker, but otherwise look great. Seriously can't beat the prices!
Great prices and great selections!
Site is pretty easy to navigate. Huge variety and amazing prices.
Easy to find books, great prices. Great shipping time
I love Book Outlet! It is so fun to find books on my wishlist at amazing prices. Book hauls have never been better. I only wish the shipping was faster but it does come out of Canada.
Our mail is slow. It took over 2.5 weeks for delivery and it was after the holidays. It did order 30 books so I'm thinking no one wanted to delivery them. I have had a problem twice with the boxes being open or ripped when I picked them up. I don't know how you can fix that. Thank you.
We loved all the books. They were gifts for two of our nieces and they were both over joyed with the books. The only negative was the length it took for them to get them. Shipping
Most of the books I received were in excellent condition except for minor creases on the covers of a few! Delivery was pretty quick as well! Really great shopping experience!
Book Outlet is a great place to get good quality books at a great price. They shipped relatively fast, and packed the box in a way that didn't make the box too heavy to carry home from the mailbox. I enjoy shopping with Book Oulet, and plan to order from them again in the future.
The book arrived in packaging that could have been better...the book was bent.
Thank you so much for taking the time to leave this feedback. We are so sorry to read that your book arrived bent. We are actively looking into the packing and shipping process to help better protect our books during the journey. In regards to the damage, if you haven't already, please feel free to reach out to a member of our customer experience team who will be happy to help.
I loved that I could pick and cheese which books I wanted at lower prices.
The books look great with obvious damage to only one of them!
I'm happy that there is a vendor who has affordable books for my students!
It seemed to take a long time to ship. Long processing times.
No problems, I ordered a book, they delivered it……..
I typically scroll through book outlet when I'm wanting to add more books to my collection but don't have the budget for Barnes and Noble. I love that I can always find a book or two that are on my TBR list. The delivery took a little longer than last time but otherwise a great experience.
Great. Quick and easy. Arrive on time. Love the book. Bought four tlĺo give three aa gifts.
I always have an awesome time searching and seeing what's new!
Initially I was skeptical about Book Outlet's pricing, but it was accurate, the quality of the book was new, and delivery was very timely. I will definitely look to Book Outlet for future book purchases.
It took longer than expected but other than that I was extremely pleased.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave this feedback. We are so sorry to read that there were some imperfections with your bible but we are so happy that you invested in yourself! Please feel free to reach out to our customer experience team who may be able to help.