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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I am very pleased with the books I got. They are in pristine condition and the prices were fabulous.
Books were in great condition but box was destroyed in shipping no cool open feature box ripped open and wrapped in plastic
I like my books, and the shopping experience and delivery time were good. However, the shipping box was in horrible shape when it got to me. I could see the books inside the box before I even opened it.
Great deal and fast shipping! Exactly what I was looking for! A coworker who is gluten intolerant received an air fryer for Christmas. I was recently diagnosed with gluten intolerance as well and had already been using an air fryer. I can tell you my coworker could not maintain her excitement when I gave it to her. We're both looking forward to making these incredible recipes in our air fryers!
I just received my book, and getting ready to order more!
The book I ordered is in beautiful condition and I am content to have paid the price for it given that especially. It did take quite a long time to arrive in my mailbox, so patience is required.
I have not received my order. This was made in December.
Thank you for taking the time to provide this feedback. We are sorry to read that you have not received your order as of yet. If you haven't already done, please do not hesitate to reach out to a member of our customer experience team who will be happy to help.
The book I ordered was new and in excellent condition and a great price. Shipping was very fast.
I have placed several orders. They come fairly quickly and in excellent condition. Great prices!
I love the prices and condition of the books. Love free shipping even more and I'm okay with delivery time.
Book's cost was great. Timely delivery. However, demanding 50 characters was a drag.
While I was excited about the books and their low prices, they were delivered with damage (folds, creases, scratches) that could have happened in transit. They were not secured in delivery box which could have prevented this from happening.
Thank you so much for taking the time to leave us this feedback. We are sorry to read that you books arrived damaged, it is not the quality we strive for and we are actively looking into the packing/shipping process to help protect the books while shipping. If you haven't already done so, please do not hesitate to reach out to a member of our customer experience team who will be happy to help.
The best site for finding deals on new and new-ish books. Super easy to use and the shipping is fairly fast.
My order was missing some books but, personnel made it right. Very friendly personnel!
Great experience but packing was a tad sloppy. Books moved a lot and some covers got bent in the process. Overall I'm very happy with my purchase. I'm a repeat client, I like that I can find what I need at a very affordable price plus good shipping deal.
Boxes have not been packed well. I've purchased from book outlet many time and each time my books have arrived in a broken box. This time/order specifically USPS told me they hoped everything was in there because the box was just broken wide open.
The manager quickly helped locate my book and the price was right. I told my parents about the place and my mom is over the moon.
7 business days to receive my order was disappointing.
For the most part, I have loved my experience with book outlet! Originally my only hang up is I sometimes received damaged books. But because of the price I easily got over that. My first real issue happened with my most recent order as I received extra books I did not order and I was also missing some books.
Building your personal library is much more affordable, with book outlet. They have a pretty good selection of African American Authors that are easy to locate.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave this feedback. We are sorry to read of the condition of the box, we will certainly pass this along as we are looking into ways to improve the packing/shipping process to help prevent damage to our books as well always looking for ways to improve.