Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Book Outlet has a rating of 3.3 stars from 1,888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and fast delivery. Book Outlet ranks 7th among Books sites.
We monitor reviews for authenticity
Book outlet is fantastic! You'll find books for cheaper than in store or Amazon. Some books may have a very small defect like a black dot or bent corner, but most are brand new and for a quarter of the price makes it so worth it! They get new stock all the time. I will definitely be ordering more in the future.
Late August or early Sept. I order several books from Book Outlet. You had the titles I wanted and at unbeatable prices. Weeks passed before I realized that the US Post Office had misdirected my order and then misplaced the parcel. I filed a claim with the Post Office. More weeks passed.
So I informed Book Outlet about my lost books. One or more members of your team graciously offered to replace the books. At first I declined because I remained hopeful that the Post Office would find my package. I thanked your team member(s). They proceeded to send me replacements at no charge and refunded one title Book Outlet no longer had. I received my package today.
This was entirely unexpected, far exceeding my expectations. This is a true example of exceptional customer service.
The next time, I look for one or more books, I will search the Book Outlet first. Thank you very much and best wishes.
Ordered a number of books as Christmas gifts. The prices were excellent and the books arrived within a week, in great condition.
So easy to order, great pricing, and perfectly delivered.
It's always a fun experience to see the book you've been dying to read is in stock at such a reduced rate.
Purchased a few books and puzzles, they came in great cpndition eith the excrption of a jpurnal i purchased for my daughter as a gift. The corner of the hard cover had come in damaged. Emailed customer care and when they finally responded, did not give me enough tome to action their query before they closed the ticket for my concern. So not happy there.
I needed an order sent to me within 5 business days of me placing my order and although they advised that it was unlikely that I would get it on time, I ended up receiving my packages within 4 business days! Very impressed with the speed of delivery and responsiveness of the employees that work here. I will definitely be shopping here again!
The book arrived in one piece. Nice quality and excellent service.
Was really easy to browse the site. Ordering was quick and easy and the delivery was very quick. Had my 9 books in 3 days. Quality of the books was excellent for the prices I paid.
I have purchased books from Book Outlet several times. Your prices are great and anytime i have experienced a problem, customer service has been excellent and quick.
They are the best. Out of a bunch of the books, one was wrong. The replacement was in the mail before they even got back to me to discuss/fix the issue. The best.
Learn to draw books are great priced gifts for kids in the classroom!
The prices are reasonable and shipping was fast. The book feels good as well. High quality. I recommend
The best prices on the market for new books ( apart from value village :)) . Great service and fast delivery. I would buy again and again from this site all printed books!
Awesome selection and the price is right. Book Outlet is the first place I go to buy my books.
I've made two orders now, and with both orders I've been very happy. Books are in perfect condition, timely delivery, no unnecessary packaging, and hassle-free ordering.
We go to the Book Outlet regularly. Their prices are pretty good and they have a great selection. The only thing we dislike is that you can no longer place an order and then pick it up. Yes - you can get free shipping after purchasing a certain amount, but we miss driving in to pick up our order.
Answer: Using the online ticket system, I got a response within 2 days.
Answer: It seems like a well run company. I've made 2 orders already and am happy with my purchases and service I received.
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.

