Booking.comReviews 4,274

This company is a joke. I reserved a taxi through Booking.com in August. When my plans changed in early September, I tried to cancel the booking and realized that I had never actually received a confirmation email. I tracked down, after at least 20 minutes of searching, customer service for Booking.com taxis. After several emails explaining the situation to customer service representative David, I was assured that my reservation had never actually gone through as they could not confirm a contact information. This made sense to me at the time, it explained why I never received a confirmation email or couldn't find the booking under my account. At this time (which was 5 days before the alleged reservation) I told David that my credit card had already been charged, he assured me, in writing again, that this would be reversed. Again, I believed him. Imagine my surprise when on the way to the airport I got an email saying that my taxi would be ready for me at the next airport! I was told that this reservation didn't actually exist and so I was a bit surprised to receive this email. Of course I went through the email link to cancel the Taxi right then. I reached out again the next day to customer service to explain what happened as David had stopped answering my emails. I explained the entire situation over again and was told that since I canceled outside their 24 hour cancellation window, I was not due for a refund. They apologize for the inconvenience. Fast forward two days and I am still sending emails accompanied by photos with proof that the mistake was on their end and not on mine. I just received my third email from Booking.com stating that since I canceled outside their 24 hour cancellation window, I am not due a refund. Sorry for the inconvenience. I fully believe that they are just trying to wear me down but the jokes on them! I'm no quitter. There is, of course, no way to call them directly.

I booked a hotel on booking.com, but my booking was canceled by the hotel one day before my accommodation. Be careful when you book, and always check your booking with the hotel manager

I booked an apartment and got scammed. Booking on their side take of course no responsability and won't defend the client. I lost 150 Eur and booking won't do a thing. I will never use this site again

I wouldn't even give one star if it was an option I would give zero. Never ever use again had a shocking experience. After looking forward to my holiday I got to the destination to be told there was no reservation, it had been cancelled and I had no where to stay. When asked booking.com for a refund or an alternative place to stay I was told it wasn't possible straight away and would take 14 days to be investigated etc. it didn't take them 14 days to take the payment in the first place however. And they had failed to let me know it had been cancelled. I had no money, and no where to stay, I couldn't change my ferry time to even go back home without incurring an extra charge. I was stuck on an island, at 7 months pregnant with no where to stay and no where to go. After constant phone calls to the company and even in tears at one point I was told there was nothing they could do. I was expected to sleep in my car! Absolute disgrace. I then had to take a loan out to find myself alternative accommodation which was not cheap. I have also since been refused a refund so far. Absolutely shocking, disgraceful disgusting customer service and I've been so very upset and distressed after what was supposed to be a nice break. Would not recommend this company to anyone ever and I am still in a lot of upset over this terrible experience. Terrible experience to have to have gone through. I wouldn't expect a dog to sleep in a car, let alone a woman who is 7 months pregnant. No human morals or compassion whatsoever.

Michelle

I purchased 4 tickets via booking.com with flex rates. When I had to anticipate my flight, I called booking.com for several times. The last assistant said that I should change the flight directly with Easyjet since booking.com was uncapable to do so and then call booking.com again to request my reimbursement. I called Easyjet and proceeded with the flight change (returning flight from Belfast to Paris) all 4 tickets. Flight changed from July 13th to July 11th 2022. I called booking.com back on July 7th and the assistant said that a reimbursement claim was opened and the process could take 2 working days. I called bookings.com again on July 13th 2022 and I was direct to a URL and need help message. The site does not allow me to register my claim. This terrible company called Gotogate (apparently contracted by booking.com for customer support) does not help at all. They are useless. I called them again on July 15th - they say case is still open. At the end, I paid extra 366 euros to Easyjet and got no refund from booking.com

I paid my reservation and they charged me an extra $1000. 00 to my CC for no reason. It was my first reservation with them, and I don't want to hear about this company again. I'll continue with Expedia, I've never had a problem with them.

Worst company. Very unreliable. After booking you reach the rental counter and they have no voucher although it shows up on booking.com. After 3 bad experiences I erased the APP. Don't use them for anything since highly unreliable and vendors don't honor their rates.

Beware of this company charging you twice for your reservation. Then there customer service denied them doing this. I had all the proof with my credit card and they wanted more proof. I would never ever use them.

Booking, com is a useless business I booked a room around 3 months ago and this passed Monday I received a email from them that my room was canceled THIS is within 2 weeks of my vacation to Norwalk Ohio I've called booking, Booking, and none of the people can help me and they will not let you talk to a supervisor SO if you're planning a trip with them beware because if you need help there is no one at their service that can help you I WOULD NEVER RECOMMEND OR THINK ABOUT using them again

Smelly disgusting insecure no fire escape no fire alarms no key for main door. Unsuitable for a human to stay. Do not pay before seeing your room

Terrible Company!
RUN AS FAST AS POSSIBLE!
They don't operate the same way as Airbnb or VRBO, their business model is Terrible.
You will lose money with them. I did... They Don't Care

They do not fulfilled as what they advertised. Booked 6 nites but when we arrived at the hotel the price dropped but they refused to match the price, they expect the customer to take a screen shot, it was never disclosed in their website. Booked with the hotel directly in the future. Never booked with Booking.com again. I will uninstalled the app from my phone.

I booked a hotel through Agoda recently. My hotel stay was horrible. In short, the hotel was dirty, my husband and I woke up to BED BUGS crawling on us, the free breakfast advertised was closed, and the hotel staff were unapologetic and rude. I contacted Agoda for a refund and they were very helpful and apologetic about the situation. However, in order to request a refund, we had to go through the partner site which is Booking.com. I had proof of the bed bugs and I wrote a review about the hotel. Booking.com refused to compensate me for this horrible hotel stay, despite my proof and description of the stay. They don't care about their customers and it's all about money to them. I will not be utilizing Booking.com in the future due to this incident and I will advise others to do the same.

Do not ever consider hiring a car through this disreputable company. I hired a car on 28th May for a trip to Sicily in September. I received the voucher, completed the details such as Licence Number etc and was told good to go. A few days before an email arrived confirming all ok.
When we arrived at Catania Airport the hire company, Sicily by Car, had received no booking from them. I had to ring 4 times over 2 hour period and the Customer service Team did nothing to assist. Eventually they admitted that the booking was never made but could not offer an alternative vehicle even though it was their fault. In the end all they did was refund my money and had to find my own alternative car which ended up costing an addition £450. It is impossible to complain because having cancelled the booking the case is cancelled and you are unable to use their complaints process.
Beware if anything goes wrong don't expect any help from this disgraceful company.
DO NOT USE THEM EVER. Customer Service is not their thing!

I booked through Booking.com. What I paid for was a suite. What I got was a room. When I complained to Booking.com, I never even got a response.

CAREFUL! I was scammed by booking, I booked a house with 7 beds, 2 rooms and 2 living rooms do the 4 man could have their own bed and privacy, with private pool, sauna, etc. when I arrive to Casablanca the house didn't exist! So 4 man in the street with luggage in the middle of Casablanca for hours. Booking grants you the same conditions or better in this cases but in reality they will only find and option for the same value, they don't care about the characteristics of the house they only care about the price! They firs found a a studio with a couple bed… ridiculous! After a apartment with mold and cockroaches and 3 beds so 2 man had to divide a couple bed! They where options similar to the o e I booked but it was the double of the price and for them that was not an option… and in reality they don't really do nothing that you couldn't do your self with a search…. After you have to spend more money to rent another house because they dont return the money immediately! I asked to talk with a supervisor and they said that was not an option! I have everything now on the layers because of all the damage they did! Very bad service!

Did a booking with booking.com, never received a confirmation email. Tried to cancel booking but couldn't find it. Was charged by hotel as a no show. Booking.com ignored my refund request, hung up on me, that was after I was able to track down a human being to talk to. AVOID!