Booking.comReviews 4,274

Reserved a hotel about 3 weeks before the actual stay. It said it will charge the card right away. Did not check if it actually charged a card the same day. When coming to the hotel, the receptionist told us that it wasnt paid yet but yes it was reserved and they honored the price. The next day checked with the bank, booking.com didnt charge the card. Pretty much weird experience... at the hotel we were told they have been having such issues with this site, recommended using expedia or orbitz.

I booked in a Apartment/hotel from booking.com, It said that I could have a free cancelation but within 7 days before arrival. I tried to cancel but I couldn't at all, And contacted them with an email they said they would respond as soon as possible. Exactly 7 days before the official arrival. No one responded to my emails, and today tried finding ways, I finally found the center call number for booking.com in Italy because thats where Im booking from and live at the moment, He told me that I will have to pay the amount of apartment, I mean I really don't get it when I tried contacting the company no one responded now I have to deal with consequences, these hotels/apartments must respond very fast to avoid these complications. Im trying to cancel it without paying at the moment since I have proof of emails that I contacted them in advance.

Very annoyed about this situation, Never had an issue with booking.com till now.

Anna

I think the word will spread that Booking.com are not a company to be trusted. I have been waiting over a month for the refund they promised. Numerous emails and telephone conversation and always they promise that the money will be paid in 5 days or by the end of the week but still no action. It is just talk. They will promise to investigate the matter further. I can see by their responses to previous reviews on this website that they use polite customer service tone to make you feel reassured that they will investigate the matter further. Warning be very wary of this company. Try someone else or just book with the hotel direct.

RESPONSE TO BOOKING.COM (DO NOT GIVE THEM OR HOTELS COPIES OF YOUR CREDIT CARD OR ID EVEN IF THEY SAY THEY ARE GOING TO CANCEL YOUR BOOKING)

I would just like to say in response to booking.com RE: The hotel requesting copies of my credit card and ID, THE SIMPLE ANSWER IS NO IT'S NOT OK!

I had a phone call from my bank on Saturday asking if I was in the United States trying to make a cash withdrawal - The answer to this is NO, I was in sunny Wandsworth in London. Somebody had made a copy of my card and decided to go on holiday with it. Luckily my bank caught it in time and the card has been cancelled. PLEASE BE AWARE WHEN YOU ARE BOOKING WITH BOOKING.COM NON REFUNDABLE, THEN THE HOTEL ASKS FOR CC COPIES AND ID - ID CONTAINING YOUR DOB, ADDRESS WHERE SOMEBODY CAN EXTRACT POSSIBLE PIN NUMBERS.

Take care
Many thanks,
Amanda

Terrible customer service. Firstly it took months for them to load my hotel details onto their system. After several follow-ups, there was still no progress in terms of us being loaded onto the system. I had a technical problem when doing their reporting online. I sent customer services email asking for assistance and they never assisted me. Now they have billed me for stays that were not fulfilled. I have even provided the proof that I requested assistance and now they refuse to take accountability. They claim that customer services was ccd in the email and therefore were not obliged to action the email yet evidently they were a direct recipient of the email. It is ridiculous as they have de-activated my account and are insisting I pay before they can activate it, yet NONE of the nights were fulfilled.

Well they listed an apartment in Medellin Colombia---Apto. 401 Balcon de la Castellana. Go to my review. The place cost 620.00 for six nights. It was filthy and the sliding shower doors were missing WHEELS and the top brackets in two showers were unsecured, My friend was almost seriously injured when he tried to open the one sliding glass door and it fell off the track and the top bracket came apart luckily I rushed in to assist. That was just the start.
Booking.com reply--"we're sorry" we will let the owners know. If you wish to see how filthy and poorly maintained the place was I have pictures of it. Email me at *******@lycos.com and iI will gladly send them to you.

I have used Booking.com three times in the past year and have been completely satisfied each time! I have had no problems what so ever. I was slightly hesitant at first as i chose the option to pay on arrival at the hotel and felt really weird about the fact id apparently booked a room flown to get there and yet to pay. But time and time again its been a pleasure and its the only site i go to now to book my hotels or apartments.

Absolutely disgusted with booking.com made a booking with them for January 27th for st David's in Cardiff. Checked my bank today and booking.com had booked something in our name using our card for the 4th February for the same hotel. Luckily hotel was very understanding and understood the freadulance in this and refunded me the £115 back. Called the customer services for booking.com who were very UNHELPFUL. Continuesly interrupted me and basically we're very rude. There was not even an apology for the inconvinience. I was also on hold for the majority of the phone call. Asked for a complaints department. Customer services then advised me that there is not one! Which is ridiculous! Spoke with a manager in the end not very helpful either. I recommend NOT going with them! Be careful of fraud.