Booking.comReviews 4,274

I used booking.com to make a reservation at Comfort Inn Gaslamp San Diego, and a day later I had to cancel it. I clearly remember clicking on the link to cancel the rooms, stepping through the transaction, and hitting the final 'confirm' button. After my trip, I noticed that Comfort Inn charged my rooms to my credit card, even though I had cancelled my stay and had not used the rooms. When I called in, booking.com claimed I had never cancelled, and in fact, the hotel had informed them that I apparently called at 5am on the day I was supposed to check in to say I would be a day late. I never called the Comfort Inn. My guests never called the Comfort Inn. We were in the air with our cell phones off when this suspicious call came in. The hotel could not give them a name or a number of the person that called, nor were they willing to admit someone had written the note under the wrong reservation. After calling me a liar repeatedly, both the Comfort Inn and Booking.com refused to refund me the full amount. According to them, that call meant I had never cancelled, so I was charged $470 for the rooms.

-Update: After this review, I was contacted by Booking.com. They reopened my case, but were ineffectual as negotiators. I supplied call records and flight itineraries proving that I never made the call to the hotel, but the hotel refused to provide a refund, claiming I forged everything.

Booked in to this filthy hotel on sat could not have slept in the allocated room it was disgusting iv never smelt anything like it asked for money returned was meet with a very abrupt receptionist/manager 3 star I wouldn't give it 1 waiting on Booking.com to answer why this slum is on there web site

I booked a room for an adult and child (my daughter) on the bking.com website. It came up with Sidney Hotel SW1
We arrived to be told the room was for me only- no child. The attitude of the hotel was appalling. It was the only room available and they said right there and then "you can stay but not your daughter"! Yes unbelievable! Or we would have to find another hotel. After much fuss I said okay can you refund me and I'll try somewhere else. They refused. Phoned Bking.com and they tried to get me a refund. Two of the agents said they (Bking.com.) had many problems with their own website recently and they sympathised with me and confirmed the terrible attitude of the Sidney Hotel. One of them admitting the hotel could'nt do much about it regs rules etc. Clearly the booking made at the Bking.com website had mutated to a single person when it went through to the Sidney hotel.We left and after much trauma and walking around we found another hotel. Tonight 20/10/14 I asked bking, com to get me a refund on this A very unsympathetic agent said he thought I had booked the wrong room and that was that. I pointed out that on this website (Booking.com) you can make the search RIGHT NOW for an adult and a child it it still NOW comes up with that hotel as a possible option room for an adult and child... Never again. I do book often for many people and everybody I know will now never book through them... they'll lose more than the £85 I did. Unbelievable

DO NOT USE THEM. BUT IF YOU DO, CALL HOTEL OR AIRLINE TO CONFIRM YOUR RESERVATION.
Got reservation confirmation 3 days prior to my business meeting. When I got To The hotel, They DID NOT Have ME Listed At all.
We drove for 8 hours to the destination. No rooms within 40 miles. Hotel clerk told me that it is very common with both Expedia and Booking.com not to inform hotels. They offered to reimburse me for gas driving 40 miles each way every day AS LONG AS I PRO I DE THE WITH GPS RECEIPTS IN TIMELY FASHION. Crazy...

The email with the price I reserved is lower than the price I am being charged by the hotel. The customer service rep said that the reservation they sent to me doesn't reflect all of the taxes. As I was talking with the customer service rep, he repeatedly interrupted me.

So so bad made a booking with them on the strength of the pictures and info online by them only to get to the place check in and find the rooms to Be Not As Described And not fit to use I contacted booking.com and thay told me it was the hotel at fault but the hotel told me it was booking. Coms error last time I looked it was the seller's responsibility to confirm the info not the consumer don't do it stay clear!

I am so relieved that I have just taken our hotel off the booking.com site. I have never had so many problems and have had to deal with so many arrogant and useless people.

This organisation takes 15% on the hotels income (or their portion of it) but does nothing to resolve problems and is actually usually the cause of the problem. WE have a great reputation rated 5 out of 5 on tripadvisor etc but feel working with booking.com will tarnish this and be detremental to our long term success. I dont want to be dealing with problems due to lack of information, up to 18% cancellations and the resultant disputes. We want people to stay and enjoy themselves not be in disputes with them.

Goodbye booking.com, it really wasnt nice meeting you

DISGUSTED with this company. I am an apartment owner and it was nothing but terrible service from the first booking, which was a scam booking, although they still tried to charge me commission. Terminated my agreement with them but said I would honour any bookings already made so long as clients paid in full. One cancelled - Booking.com still trying to charge commission. When there was a problem with an apartment their customer service was awful, and just got some woman shouting down the phone at me. Yet they are not meant to interfere the booking is between myself and the guest. Offered guests a partial refund, even though they threatened my property manager, and yet Booking.com took it upon themselves to give said client a full refund and then try and charge me for this plus commission.

EXCEPTIONAL home from home experience!. My husband and I stayed in Kalyves, Crete in the most amazing accomodation - DIMITRA apartments and Studios. This was the most wonderful warm, comfortable, clean and homely place anyone could EVER stay in. Dimitra is a bubbly, vivacious, caring host who has charmingly created a beautiful, spacious, refined apartment to stay in.Not one thing was missing.WE not only enjoyed our stay, but made new friends. I shall most definitly recommend her glowingly to everyone who wants to stay in Kalyves, or the surrounds.Its a special experience.

Simple, intuitive and flexible: in most of the cases you don't have to pay at the time of booking
Maybe for this reason Booking is the site number one when you are looking for an accomodation wherever in the world
Maybe the could improve the map because sometimes it doesn't work properly...

Very disappointed in Booking.com, will not use again and recommend you don't either. My daughter booked a weekend in Stockholm. Then Air France went on strike and it was impossible for her to get there. Apparently this doesn't matter, the situation becomes a great way for Booking.com to take your money! The hotel said they weren't able to refund since the reservation was through Booking.com and Booking. Com refused to refund the money. A 20 year old learned early not to use this service. Shame on you Booking.com, hope you enjoyed the money, you wont be getting any more from this family!

I was shocked. Many times I booked hotels with booking.com and everything was ok. Until recent case. I booked a hotel again, booking.com confirmed that the room is booked, but a few days later I got an email that the booking is canceled!
I was lucky that I didn't miss this email. Because when after that I started to reed reviews and found that the situation is very typical! People who missed such an email often arrives to hotels after confirmation from booking.com and they don't have a room! I understood how lucky I was that I didn't miss the email. I understand, everything can happen, but they could at least call! Not just send an email!

Well, then it became even worse. I called booking.com and asked what happened! The person I talked to, Artur Skornikov, was extremely rude, then I asked him how can I talked to his manager, he replied that he has no manager, he is the main manager I can talked to, then he said that he has no interest in talking to me any longer and hanged up! I see now, this is a typical booking.com reaction to any client problem!

What I would like to do now.
1. Find manager of Artur Skornikov and ensure that he receives adequate discipline action
2. Find a way how to get compensation from booking.com for such totally unacceptable behavior.

I would highly appreciate any advise how can I achieve these goals.

Very unimpressed with booking.com. I booked 2 rooms at a hotel in Eastbourne 6 weeks in advance of the date. At 8pm the evening before we were due to go I got an email saying that the hotel was over subscribed so we had no rooms. They offered alternative rooms which were £88 more. They did offer to pay the difference but having already paid in full for the first booking, I then had to paying full for second one too. They then needed proof from me for all payments even though it all went through them, before they would refund. Very unimpressed, wdon't be recommending them or using them again. Avoid at all costs.

I have been faithfully using booking.com for the last 5 years to make all my hotel bookings. But I had a terrible experience with them, and will NEVER be using them again. I had made a booking for a hotel in Salzburg through them back in July. However the owner offered me a better rate than booking.com so I then proceeded to cancel my booking with booking.com. The owner of this hotel informed me that all transactions were to be done in cash, so I did not have to provide any credit card information for the reservation. However much to my surprise when I had to cancel with her due to a family illness 3 weeks after I had cancelled my booking.com reservation, she accessed the credit card information I had provided to booking.com 1.5 months ago and charged me a 200$ late fee! And what did booking.com do to help me, as I insisted that my privacy had been violated as she accessed personal information I never provided to her but rather had provided to booking.com, that should have been completely unaccessible to her after my cancellation with booking.com, they told me I was lying and that I had provided this credit card information to the owner. With a futile email exchange with them over 1 month to try to rectify the situation, not a single thing was done to help me. PLEASE AVOID THEM AT ALL COSTS AT THIS IS TOTALLY UNACCEPTABLE.

I would give this website a minus if I could. They use false advertisement, are not organised and have no basic information about the hotel they book for. I made a booking for the Blakehouse Hyde Park Hotel in London, but then cancelled it a few hours later. At the booking stages I was assured that the card will not be charged for this booking and we will only pay when we stay at the hotel itself. However I was shocked to find out I WAS CHARGED! Even though we cancelled the booking and did not stay there. Neither booking.com nor the hotel took responsibility for that charge and I could not get my money back which was a hefty sum of £244 for one night! I had to contact my bank to try and solve this.
WEBSITE IS ONLY A THIRD PARTY! HAS NO POWER AND CLUE OVER THE BOOKINGS MADE. PLEASE LOOK AT THE HOTEL'S CANCELLATION POLICY BEFORE YOU BOOK because there is no information like that on the booking.com website. WILL NEVER USE THIS AGAIN!

Unfortunaly you have to leave a star its a shame you cant put minus.
Me and my wife book the prince of wales in southport for our 30th wedding anniversary through booking.com.
I was descusted at the fact when we got there we had a standard room when paying for a executive room. We got the executive room the next day but thats not the point i will never go with this company again.