Booking.comReviews 4,274

This is a website for booking hotels online. I am writing this review after they put up my rating while strangling my review of the place they trapped me into booking. The problem is, the line between salesmanship and con-art is absent with this business. When I tried to book a hotel online, they showed one particular place as the cheapest option, and that there was only one room left. Once I booked, there was still one room left at the same price. When I made he trip I realized it was the crappiest possibile place to stay and other reviews confirmed that.
There was still one room left at the same price on the website!

The booking site is crappier than the place, because while the website would not allow me to change the booking without paying a large amount, the receptionist told me that it should not be a problem to change it as long as the booking agent was fine with it.

A few days after I checked out, they sent me a mail for review and today I got a confirmation that my review was published. I go to the review site and realize that they have erased the contents of my review and put "There are no comments available for this review", which confirms that their business tends more towards conning.

This is the worst site I have ever used. I will never recommend it. I made a reservation, use the website to cancel it and it wasn't cancel according to the customer service representative. The strange thing is that when I look the cancelation online it says that I could make the reservation again (meaning it was canceled) I call customer service and told them about this and the lady said that their system didn't have the cancelation, that she was going to send me a link so I can send them the page where it says that I could make the reservation again. I used the same link 5 minutes later and know the page said that I never arrive at the hotel. This is a ripoff. I will never recommend this website, and I will make sure that every person I know will know how this company works. You earn 84 dollar, but I will make sure you lose more business than that stupid 84 dollars you made. This is the first time and the last time I will use this website.

The hotel has charged us more than was confirmed in our reservation through booking.com. While we stayed in the hotel the boking.com assured us that we should just take the payment invoice from the hotel and then they will reimburse us the difference. We sent the invoice to booking, and now they are saying that the hotel has charged us the OFFICIAL RATES and that they cannot do anything. Seriously? Then everything written on booking.com is just a bull$#*! and you can just go the hotel and get a rack rate. Never ever use the again. Lots of friends around with booking.com (double charge, problematic cancellation even though rate is fully refundable, etc).

Watch the small print. Tried to cancel my hotel reservations 24 hours in advance, as per hotel policy. However, hotel told me since I booked through booking.com I had to cancel through them but it would be "no problem" since I was canceling more than 24 hours ahead. Well, lo and behold booking.com had no options but to cancel electronically and they charged me the full cost of all four rooms booked because I didn't cancel 48 hours in advance. I attempted to call the customer service phone number listed but the call kept dropping and I could get no help. Moral of the story, I won't book through them again. Had I noticed they were out of the US I wouldn't have done business with them to start with.

Always the best hotel booking tool. Using it for every trip. Easy to use and handful filters!

In october I made reservation in hotel Mirabeau, Bellagio Como lake. From 21.06 to 23.06.2015.It was free cancellation room before june 2015. I got confirmation booking number is *******. Later we noticed that the whole price of reservation was charged from credit card and contact the customer care service, send them bank statement. We spoke with the owner of the hotel who told us that he recharged the money and booking com. Should refund us. Several e-mails send to customer relation service by they don't reply to us any more like we didn't exist

Don't go there booked.a.hotel through them and ended up in a dump.in another part of the city. This was in September have sent numerous emails. With. Photos attached but keep getting told. They haven't received the pics!, amazing when I've sent the email to 3 different people anf they didn't have a problem receiving it!, disgusting company and customer service. What was supposed to be a surprise birthday present for my fiance turned into our worse nightmare

Booking.com absolutely is not functional anymore. I'm genius customer and I am making near 4 reservations for month however last week I booked hotel in Baku they say they are overbooked and booking did not help us to solve this problem, we spoke with hotel and try to stay there. And two days ago again I did reservation in Chisinau again hotel was overbooked and I call to customer service 6 times to solve this problem. (They have just international customer service number so you have to pay 2 euro for each minute) They even did not help again. They offer awful hotels which is not in center. Again I found another hotel and stay there.

I used booking.com for my trip to Israel in November of 2014 and i should have checked tfull review of this site before using them. I booked a double room through them at En Gedi kibbutz and their description of the room booked was not what i say when i got there. They stated that i would be getting a room with a seating are over looking a garden but i got a jail cell box. Please see first two pics. For my stay in Jerusalem they said that i would get room with a mini bar and a fridge but all i got was a room with two single beds and a tv. Attempts made to contact them proved futile see third photo. Clearly there is no mini bar or fridge.

Had a horrible experience with Booking.com. Vowed to never use them again. I booked a hotel via Priceline only to find out when I arrived and the reservation had not been made, it was actually Booking.com using the Priceline name. I guess they are "sister" companies. First time ever I have booked before I arrived and hotel didn't know anything about the reservation. ALSO they booked a $90 hotel for $60. Once I arrived and read the fine print, it said this is the "average" price for this hotel, not that is what they will charge you.
Very deceiving. Be careful. Booked via Trivago...

I recently used booking.com to reserve 6 nights at what they referred to as a hotel on their website. It was actually a condo and booking.com gave the condo apartment owner my confidential credit card information. Although a one night's deposit was not charged to my credit card, as per the information on the website, I noticed the listing was removed from booking.com. I called to ask why and they said the lister chose not to deal with booking.com any longer. Seeing there were no reviews for this property, I asked if anyone had stayed at this property to date, to which they replied no. Then I asked if my reservation was still good and they said yes and told me other people also had future reservations for this place. I became suspicious and decided to cancel. A few days later I called my credit card company to make sure no deposit went through and to my surprise they informed me there was a fraudulent charge for over $300 for a Target purchase from New York. Guess where the booking.com listing I cancelled was for-- New York! It appears because booking.com gave my personal credit card info to the person who had listed their condo unit, this person was able to use it to make a purchase! The property was Laguna in New Jersey. Is there anyone else out there who had this experience and if so can you write about it here as well. Thanks

Worst site ever... cheaters. Dont trust this website. They actually dont give you any discounts. I recently booked a hotel in dubai thinking that booking.com discounted price was lesser than the hotel rate but when i went to the hotel i found out that hotel rates including breakfast was more cheaper than the rate i had paid for booking. Coim which didnt even include breakfast nor any free cancellation policy whereas booking directly at the hotels is much more cheaper and can be cancelled any time and free upgrades too. I even checked at many hotels with their rates and they were actually more cheaper than booking.com. So dear all please book your hotel rooms directly instead going through booking.com. I will never ever book through this rubbish fake site. I wil make awareness of my experiences with booking.com to the entire world throughinternet, newspapers, magazines and word of mout. Pls share this message with all u love so that they wlnt be cheated too like how i was.
Thanks.
For any proofs please email me on *******@gmail.com
Thanks

Booked apt with booking.com cancelled within 24hrs and have had nothing but hassle trying to get my refund apts say they never charged my account but they took £356.96 the day after it was booked and are still saying they didnt booking.com are a nitemare to deal with you get cut off or put on hold and no one helps i have sent all the proof to them that they asked for
Confirmation of it showing on my credit card statement email from paypal that it was paid and all i get is wait another few days money has been out my account since 23rd oct this is now 10th nov and still nothing i have never had such a terrible experience with a company before an would never go near them again so be warned

I booked a hotel (Gasthof 't Zweerd in Ypres) via Booking.com

It turned out that the hotel was not as described on the Booking.com website (dirty, smelly and damp). Obviously I had no choice but to find another hotel and so agreed with the manager that we would not stay.

On return to the UK I discover that the hotel had taken monies from my bank card (because booking.com had given the details to them).

Booking.com have completely failed to safeguard my family from an unscrupulous hotel that not only isn't as it describes on its site but has stolen money from me.

Avoid this company if you value support and online safety.

Terrible. Booked a hotel for 4 nights for November. Cancelled 24 hours later. Received cancellation note. 6 days later they took my deposit money. Despite my complaints they have not returned it although full refundable as they cannot find the booking. Even though they have all details, emails, names, dates I just cannot find the reservation number. They have had my money for 5 weeks. Never again. Still waiting for the money back.

I made a reservation for 9 nights at the hotel Apart'Observatoire Saint Jean in Lyon through booking.com.
On the website the apartment seemed to be for 4 people. I booked and paid 290 euros as a down payment by PayPal (I received a paypal invoice from the hotel) and then when I received the confirmation I found out it was for 2 people. When I called the hotel they told me this price is for 2 people and any extra person is 30 Euros per night. I told both - booking.com and the hotel that I can't afford it, it was not clear on the website and I want my money back (more than a week before the dates of checking in and the next day I paid.
Both, the hotel and booking refused to refund me. This is a scam and I want my money back.
Despina Tunberg

Booking.com are amazing. During a stay in Thailand, our hotel had an emergency close down of their pool. Booking.com made the process so easy. Not only were we upgraded to a 5 star hotel, they also called during our stay to make sure we were happy and also have us a gift of 2 x hour massages at our hotel spa (which aren't cheap). Thank you to the staff@ booking.com

Almost always dissapointment with this website!
The main negative point is that when you book a hotel with them they give your card details directly to the hotel. So the have it printed at the hotel in their files. Is not the safest way. Hotel can do with your card whatever they will want, and then to solve the problem you have to live the hell!
TExactly this situation happened to me now. And probably is the last time I book anything with that site. There are other sites, that dont give your card details to hotels, so if problem happenes, it is more easy to solve it. With booking.com you will solve it forever. Geting mails from their employees, that write like robots, but not humans and only ask and ask more and more details.
I booked a hotel in China, Shanghai. Reservation was non-refundable. So they charged my card, that is ok. BUT thats not all, they also blocked the same amount of money on my account. Price was 280 Euros approx. So, they took 280 and MORE 280 they just blocked. A booking.com employee was explaining that they first block money and than they charge from this block. So he said me to wait couple days. I was waiting for more than a week, nothing was unblocked. Totaly it is 10 days i have 280 euros just blocked on my account, that i cant use.
Booking.com now wants from me million documents, my account balance. I sent it. BUT its not enought! It must be in currence of the hotel. But how? I have czech crouns and I was charged in czech crouns too. So i think i will long have this money blocked still... Thanks to booking.com!