Booking.comReviews 4,273

I spent weeks searching for the perfect place for our group of 20 to spend New Year's Eve. After finally finding a place, getting every person to agree to it, and booking it I felt immensely relieved. One day later I received an email that an error was made and the price would be $800 more than I had already charged to my card. This put the price outside of my budget forcing us to cancel and begin the search all over again. Regardless of if the error was made by the property owner, Booking.com should work to make things right with the customer, in this case covering the difference in cost. If I booked a room on any other website (like Orbitz, Priceline, Expedia, Hotels.com) for $100 and the hotel meant to charge me $120, Orbitz would NEVER try to come back to me for an additional $20. These other websites are real companies who care about maintaining their customers, clearly Booking.com is not. I will never use this website again and I will make sure my 20 guests never do either.

I recently booked a hotel, after check-in I realized that the hotel was charging me quite a bit more than what I had booked the room on booking.com. I called the customer service number provided on the booking app and after being put on hold for 20 minutes they told me the hotel wouldn't answer and that I would just have to email their customer service the correct paperwork to help me any further. I sent the paperwork but no word! The hotel was accommodating and eventually corrected the overcharge, no follow up from booking.com and the call to customer service turned out to be long distance so it cost me $60 in international charges on my phone! After requesting some sort of compensation for this charge they finally answered my emails and said there was nothing they would do. Will never use them in the future.

I have used booking.com several times, meanwhile it's true don't chekc or can't check every room they got on their site, I have both good and bad experiences, however I can say, anytime I had a problem, their customer service sorted it out very quick.
The only thing I wish they wouldn't let hosts to charge for deposit by cash. You give a large amount of money to someone, there is no record about the transaction, if the host keeps it is nothing you can do, it is only cash hand to hand. That stopped me several times to book some nice rooms. I don't mind to pay deposit but if you can't provide any record of the transaction then no thank you.

I booked through booking.com for a one night stay. The booking for the hotel said, Risk free: book now and cancel for freeGuess what, after I booked the room and got the confirmation email, I realized that I had entered the incorrect dates, so I
Went to the website to cancel the booking and guess whatI was told I would be charged a total amount of $139 for cancelling the booking (original booking amount
$187). When I called customer service (which was 5 mins after I had made the booking), I was told that I should have been more careful cause the room I booked was non refundable. Since there was nothing I could do, I canceled
My booking hoping I would get refunded at least $50. Wrong again, they charged me the whole booking fee, even though they sent me an email saying the total cost for cancellation is 179 Canadian dollars (about $139 US dollars).

I booked an Airbnd with booking.com. It's was the worse experience with a booking company. Come to find out they don't actually check the companies that contacts rooms with them. I booked a room in New York with my family. The pictures on site for the room was great but when we got there we found out they was photo shot. And I booked a 4 bed apartment and it only had 3 beds. We spent all day trying to get our money back and the booking company to accommodate us with a new room, Well, that didn't happen so I ended up paying twice for a room. If option permitted I wouldn't give them one star.

Booking.com cancelled my booking to Athens
Less than a week before my trip.

Any and all attempts at getting a refund were
Met with either all kinds of exaggerated requests (3 documents from my bank all
Amounting to the same thing: proof that I paid, even though I paid through
THEIR website) or outright false information (sending me a link for the refund
Which proved false and I was told no refund was due to me). Beside leaving me
Last minute without accommodation, they make it the responsibility of the
Customer to sort out the refund with the property which uses their website to
Sell (KesTour in Athens). I lost about five days scrambling for a solution and
After plenty of misleading information I was told I was on my own. This could
Happen to you.

I've stayed at many places booked through booking.com but this year they have completely fallen apart. They allowed a property to cancel a PAID-IN-FULL reservation that had been booked and paid for for nine months without doing anything about this. Then they didn't answer my calls, then they didn't answer my emails. Then, for the next three weeks the very place that sabotaged my trip advertised everywhere I went on the internet. The replacement place they put me in had black mold in numerous locations throughout the property, the flooring was popping up and had several holes in the floor. I will never book with them again.

We needed a hotel with Internet when the Hurricane hit Wilmington, NC. Booking claimed to book a room for us and then claimed to confirm the booking.

When we went to the hotel, it was completely closed. You cannot get up with a person at booking and I suspect they are not in the US. They website states no refund.

This is paramount to stealing. They lied about booking the room. Then they lied about confirming the room. Then they make it impossible to get refunded.

We also did not like the manipulation as we were trying to book.

I had used them before and it went well, now after booking for me and a couple, my friends couldn't go so I tried cancelling one and was unable to and will most likely lose booking funds. Scammers!

When traveling late through Iowa, I tried to book through Booking.com. Being dark, I accidentally booked a month in advance. I immediately called Booking.com and they refused to adjust or cancel the reservation. The hotel said I could only cancel through Booking.com. After 4 separate calls to the hotel, I demanded they cancel the reservation - asking who owns the hotel? Hilton or Booking.com. They canceled it but warned me Booking.com might have fees still assessed.

I had a terrible experience with booking.com this past month. After trying to use their site to book a hotel while stuck at LAX for a 15hr layover, I received a message on their payment screen saying that my payment didn't go through. So thinking that it actually hadn't, and being so damned exhausted after my rushed flight from Auckland, trying to get home to Canada to be with my family after my father's sudden death - I stayed in the airport, waiting for my flight. It wasn't until after we had landed in Canada that I saw in my email that the booking had in fact, processed. I called booking.com to explain the situation and after being fobbed off by their joke of a customer service line, I was told they still were going to shaft me for the $250 hotel cost, because I was a "no show". Thankfully I was able to contact the hotel directly and was actually assisted with my situation. The Hyatt showed far more compassion and decency than this damned website, and next year, when I go back to Canada for my father's memorial service I will be booking directly from the Hyatt website. DO NOT set yourself up for heartbreak and use booking.com. They are TERRIBLE!