Booking.comReviews 4,273

My partner managed to stay one night at this hotel out of the five I had booked, but couldn't stay any longer.
There are prostitutes working at this hotel, and overnight she heard many clients coming and going from adjacent rooms, the activities they got upto in those rooms, as well as cars sounding their horns to be let in, to avail themselves of the local services.
The management must be aware of these goings on, however, they were not willing to refund the money paid for the total stay. So, my partner had to leave the property to find an alternative hotel.
Unfortunately she had an unrefundable booking, and Booking.com didn't refund either, even though the hotel was so bad, was even asked if my partner could take photographic evidence of the guys coming and going! Not very safe.

This site is a scam! BUYER BEWARE! I am at my reservation I booked for my family that was supposed to have breakfast included at Champions World Resort Hotel. I took screenshots as I went through the purchase process and even of my email. I arrive to find out my payment was almost $50 less which is nice but breakfast was not included. Even though I provided this proof and took the pictures all on the same day as my email they refuse to uphold it and said it's MY HUMAN ERROR! I ordered online have screenshots and proof and they screwed us. Now my kid will not be eating thanks to booking forget me and my husband I just care about my son! An expense we didn't plan for 5 nights in Florida! This had also happened to me last year when I used them for my one night trip to NYC with my husband and we booked a hotel and it said free breakfast and we get there and again it was a lie! Do not ever fall for the free breakfast, it is just a lie to suck you in to purchase and then when you arrive they screw you over! I cannot believe the lack of customer service. Then to be told my email wrong and my pictures are wrong even though they are from the same day and time! I'm beyond done with Booking.com you can get great rates other ways than using them. At least using hotel sites I never have had this issue before, hotels uphold these things where booking is looking to lure you and make sure they act like it's your own fault. Read others reviews on this as I see now I'm far from the first or last person they will ruin a vacation for!

Rented a car through Booking.com and the time was incorrect. The agreement stated 12AM which I thought covered if my flight arrived late and they cancelled my reservation at EASIRENT and when contacted they hung up on me and said I was going to be charged anyway. The car rental company stated they needed to charge me $150.00 dollars more and I had no choice! The car was disgustingly dirty and then when I drove away the "MAINTENCE REQUIRED" light came on and when I called I would have to return the car to original site in Orlando!
COMPLETE RIP-OFF DO NOT USE BOOKING.COM OR EASIRENT CAR RENTAL IN ORLANDO.

Booking.com sent us a letter that we could get $70.00 off our next stay.
So we booked a weekend stay that qualified to receive the discount.

Unfortunately we made a small mistake with our booking so we had to cancel the reservation and submit a new reservation. Since we cancelled the 1st reservation, the coupon code for the $70.00 was no longer valid.

I called Booking to complain, and was told they are sorry, but there is nothing they could do about it. There was no possible way they could issue me a new code.

I understand this was a simple mistake we made, but come on. They cannot issue a new code? I don't buy it. Poor Poor customer service.

Last December I used booking.com to book a hotel in Chicago but then I cancelled out of reasons, a week later i got charged 181 dollars, when i tried to contact the site by e mail i couldnt reach them and was not able to get a clear answer, they said they didnt charge me. Now when I booked hotels in LA and Chicago they charged me and took 500 dollars from my account 3 weeks before even the check in i had reserved. I live in Asia and is unable to call them, I still havent gotten an e mail back, this is outrageous and a straight up scam, 700 dollars is a lot of money, i dont want to lose it this way, if someone has similiar experiences and know how to solve it please help

This company is a disappointment

I have been using booking exclusively up till now to book my stay
Whenever I travel, but I think after the recent incidents, I will switch
To another company. They don't care about complaints or customer requests.

First, for the booking in Amsterdam, that hotel charged me a higher rate
When I booked 2 months in advance compared to the latest rate they
Posted on their site. I asked them about the rate discrepancy, twice,
No answer.

I asked if I could cancel my booking without incurring the fee, they
Sent back an email in ALL CAPS saying "NO IT IS NOT POSSIBLE".

Then, I didn't travel there and didn't stay. I don't know how they did
It but the hostel managed to charge my debit card even when my card has
A balance lower than the amount they charge (this is a debit, not credit
Card), leaving my bank account in a huge red negative balance. Is this
Even legal? They cancelled the booking and didn't leave me a chance to
Leave any review.

On another booking, I booked a hostel in Santiago de Compostela. That
Hostel didn't require to pay in advance. I thought that's nice. I sent a
Message together with my booking informing them I would arrive about 1
Hour later than their normal reception hour, asking them to remain open
To let me check in. NO reply. I thought silence means ok, and because it
Was one day before my trip, I didn't have time to check with another
Hostel. When I arrived, they closed the hostel entirely. They listed an
Emergency number for people to call. I called that number more than 10
Times. No one picked up. And till today, they haven't called back or
Messaged me back either. I had to spend the night in the street in the
Cold, because most hotels in this city close very early. Then I had to
Book for the next day because midnight already passed. Then I dragged my
Luggage to another hostel and had to sleep outside the door till someone
Working there came back at 4am and let me in to sleep on a sofa!

I wrote a bad review about that hostel (sorry, nothing was positive
Here), and guess what? Their review team sent the review back asking me
To edit it? What did I say that was wrong?

Booked a family room at resort for 2 people, but the room was good for 5. Later our adult kids decided to join us, and the resort assured us that there would be no extra charge for the room, only for meals (if kids decide to eat at their restaurant). Kids ate outside, so we were sure that there will be no extra charge at all. Yet, the receipt had extra $182, which is more than 50% extra! The resort administrator said that this extra was coming from Booking.com.
I contacted Booking.com CS, went through several rounds of emails with them, sent them all requested copies - only to get response "it's not us, talk to hotel" at the end! Crooks.

I travel regularly (mostly outside the US) and for accommodation, I use this site nearly exclusively, especially since they now list private apartments as well as hotels. I've not had a bad experience, I get quite good discounts, and recently when I had two consecutive bad experiences, one with a hotel and one with an apartment, they refunded one fully and the other partially (which I hadn't really expected). I'm sorry to see that others' experience hasn't been like mine, but for me it has been a really good service.

I booked a resort in Antalya last August 2018, the booking was made on March, and it was with free cancellation, 3 days after my booking my card was charged for 700$ ( the total amount was for 1050$) in the same day I have called booking.com for this matter they told me not to worry, this is just a deposit for confirmation and it will be deducted at the hotel check in or refunded if booking is cancelled.
When I reached the hotel at check in they informed me that there was no room deposit and they have to charge the total amount for 1050$, they told me that your money will be refunded by booking.com.
And since then I was contacting booking.com to help me to get back my money, but still they didn't refund me the money, knowing that i have contacted them several time by phone and more than 20 e-mails.
I was a member with booking.com since about 10 years with a Genius member.

Earlier this month I have deleted my account with them and i decided to help others for not to be a victim of booking.com.

Do never use booking.com they are cheaters!

Wife used booking.com to book a hotel in Moab, Utah talked to the hotel and found out that directly would be $100 cheaper. Called booking.com. Sorry 'no cancellations' so much for booking.com's advertised 'low price guarantee' they also quoted one price and then added $250.00 in fees. They suckered her in with 'deal expires in 15 minute' marketing. They also are completely lying on their website and will charge your card immediately. Booking.com are unethical fraudsters. Be warned.

Got a story for you. First time using these idiots and what a headache. First I go through everything to reserve a hotel. It appears this all goes well. In the process I have to create a booking.com account. The following day I am told that my account has been locked because "login credentials have been compromised". So I have to go in and create a new password. Once in I notice that I have no bookings, so I call the hotel to see if everything is good. I am told everything is fine and not to worry. About an hour later I get am email telling me my credit card was declined. So I go to my card's web site and check, the charge went through. So I call the hotel once again. They assure me that everything is fine and they don't know why booking.com keeps sending me these emails. So I try to contact booking.com. After being on hold for close to an hour I hang up and try the web page. Days later I am still waiting to be contacted. Now today I get another email from the brain children at booking.com saying that my reservation has been canceled because the card was declined. I call the hotel for a 3rd time and they say not to worry, booking.com canceled the reservation but they ran it through again and everything is good to go.

I will never deal with booking.com again unless I get some serious compensation for my time being wasted and I really doubt that will ever happen.

I cancelled a stay almost as soon as I made them with booking.com which was a 'free cancellation' policy. When the time rolled around, the hotel charged my credit card for the full amount. They failed to notify the hotel of the cancellation. The hotel was kind enough to reimburse half, but booking.com blatantly denied that I cancelled the stay. I sent them verification of it and reported it to the BBB. I still have not received reimbursement from the other half, probably never will. I will NEVER use them again and I would strongly advise against it for anyone else.

I was using the booking.com site to find a hotel near the Dayton Ohio area. I was looking for a room with a jacuzzi suite as well as an indoor pool and hot tub. I was on the booking page to book a room at the Holiday Inn Express which included a jacuzzi suite. They had pictures of the room with a jacuzzi they also had pictures of the pool with a hot tub. I just so happen to view the company website before finishing my booking. They did not have any jacuzzi suites available nor did the pictures of the pool so a hot tub. So I called them, they took all of the hot tubs out of both the rooms in the pool over a year ago and have contacted booking.com several times to have the pictures and amenities on their site changed. But yet they have not. I am so glad I called the hotel to verify. I had another experience to where I made the reservations oh, got a confirmation email but then when I got to the hotel they did not have a room for me. I was lucky and they still had rooms available and I ended up getting a better room than what I booked on booking.com but that was thanks to the actual Hotel not the crappy booking.com website. Never trust booking.com.