Booking.comReviews 4,274

After making a booking on their website through a partner offer. I made full payment and got a wrong booking that doesn`t even exist with a wrong hotel and wrong number. Booking.com didn`t take any responsibility or tried to help me with the booking. Eventually they took my money and gave no solution to my problem. I have been very disappointed and I don`t intend to use their service anymore, or to recommend.

Recently, I've made a reservation through Booking.com. There was a certain price throughout the reservation procedure, which almost tripled in fine print when I entered my credit card details, and I didn't see it. I wanted to cancel free of charge - minutes after placing the order! - but that's it, all in vain. They said it only depended on the host, which turned out to be a greedy liar playing tricks on me (when I finally decided not to cancel and check in, he changed the check-in date and matter-of-factly told me I would not be supposed to check in tomorrow. When I complained to Booking.com, they made him change it back, but then I asked them again to cancel and they still declined, even having understood what kind of a host they were dealing with. I felt like I fell a victim to some gang conspiring against me. Conclusion: client satisfaction means NOTHING to Booking.com!

Do not use them they cheat people out of they money. I tried to cancel and there are saying that I did not.

On vacation in Mexico, I paid and booked a car rental through their website, the confirmation email stated I just need my ID to pick up the car. When I got to the car rental office, they were charging me twice as much money for their mandatory insurance. I tried to cancel the car rental but their website and cancelling procedure was very difficult to accomplish. I was on the phone with customer service for an hour and I couldn't get a hold of anyone. I couldn't deal with it any longer because I had things to do, so I called them a week later to get a refund. They stated that I needed to cancel the day of the rental, and anything past 3 days after the booking date, I would forfeit all of the money.

Be aware that their customer service is horrible, and you're taking a gamble going with this company. I would not recommend to anyone looking for peace of mind and reliability in service while traveling abroad. Hopefully this helps someone not make the same mistake I did.

It is impossible to resolve problems with this agency. Communication is virtually impossible. They do NOT have a customer service center that works with telephone or email. If you do find the telephone number they require a reservation and pin numbers. They claim that I owe the company $355.90 although I have never booked a reservation. Until recently I advertised my cottage on their site, but have taken no reservations. They seem to have one operator for the entire company. THEY ARE CLEARLY INTERESTED IN MAKING MONEY ONLY AND PROVIDE NO REAL SERVICES TO THE PUBLIC. My credit record is near 800, and if they submit a bogus report on my credit, I will sue them. STAY AWAY FROM BOOKING.COM BOTH FOR RESERVATIONS AND AS A PLATFORM FOR RENTAL PROPERTIES.

And there appears to be no "Submit" button

I'll keep it short and simple.

We rocked up to a booking.com vendor. They said a place has been double booked. They offered us an AirBnb that their friends were running. They drove us there. We waited about 20 minutes for the owner of the AirBnB to arrive. They stopped their car, took one look at us and left.

5 minutes later, the vendor with us receives a call that her friend doesn't want to give us the place because of the way we look.

If you don't want to be held accountable for the racism of the friends of your vendors, maybe look at not having an issue such as double bookings happen so frequently in an age where technological capability is as abundant as oxygen?

In all seriousness, neither of us are ever using your service again, and will tell every person we meet about this story. Absolute trash.

I have traveled around the world for business and leisure and have never been as dissatisfied with a travel provider as I am with bookings.com and the Marriott's Aloft SFO hotel. I booked it for three guests in a two queen bed room for several nights. Bookings.com did not disclose that the hotel charges a $20.00 per guest for each guest over two guests. (They did give a total estimate, but no breakdown of the costs.) The third guest could not make it after all, so only two of us checked in. Once I received the bill, I called the hotel to explain the situation, but they refused to give me a refund of the costs for the third non-existent guest. The hotel told me to call bookings.com. I did, and filed a claim with bookings.com. All bookings.com did was ask the hotel if the hotel would give a refund. Of course the answer was "no." Don't use bookings.com or Marriott - they don't disclose the details of the bill in advance, then walk with your money and purposefully have poor customer service to make sure they keep it.

Didn't help a woman with paralysis

We booked last minute a ground floor apartment for a month for a woman with PSP, that also had to quarantine as entering a foreign country. She needed to do movements and sport and to be stressed as least as possible, and we were sending sport tools for her to practice during her staying. All these details were previously said before the arrival. Once there, we found out it was just a room, no living room nor dining room as stated, not an apartment, some things were downstairs and external the apartment, and the woman couldn't reach them. We had to cancel the apartment. She didn't use it, nor even for one night. They gave us back only half of the money.
The woman lost 900 euros, plus she had to find and spend money for a new place in less than a day, and booking didn't help us at all. They stood on the side of the owner.
They preferred to keep their 18% commission for themselves rather than helping a woman with paralysis.
We wonder if you have any conscience.

Got the prices of a rental car and paid them. Then I found out I had to pay a ton for insurance which I asked them about and they it was covered through my credit card but it was not. Then that rental agency charged me and never deducted what I paid Booking.com. So I paid just to reserve the car? The rats were there so I understood it to be prepaid but nothing was paid to the rental agency. I can call up the company myself with that nonsense. Stay away from these idiots.

This is the most unreliable site ever. I booked a night stay at jfk a week before my stay with the total amount of $135 including tax and state tax only to get an email from the hotel few hours to my check in that my total is $168. I called the hotel and I was told they have nothing to do with the price booking.com gave me. I didn't plan to spend an extra $33. This just shows this site is the worst place to book a reservation. Better to deal with the hotel directly than booking.com
And did I mention their customer service sucks.

My friends and I booked a little getaway weekend through booking.com. They sent us 2 different addresses AND check in times. Neither location we went to had our check in time. At this point, it was 11pm, and we had been driving all over town for about an hour, so we ended up staying in a different hotel. I called customer service the next morning and was told one of the hotels did have our reservation, and that I was being charged for a no show. Once I told them I had evidence that this wasn't true, I was assured something would be done about this. I sent them screenshots that were sent to me through booking.com as well as call logs that I had with both of the hotels and heard nothing back for two days. I followed up via email, and then received a rejection email on my cancellation request. I called them back and retold the same tale once again, only to be told the same thing-- that it would be taken care of if I re-sent the evidence I already had. I sent them again and once again received no response. By now it's been almost a week since we stayed at the hotel. I followed up via email once again to ask if they were okay/if they needed anything, and was told they could not come to a conclusion yet. I sent them about 15 screenshots at this point. Seriously? I think with the three emails I sent them and the two phone calls I've made them, I spoke with about 7 representative. Each email was sent by a different person, and I still haven't received my refund for the mistake that they made. We stayed at the hotel on the 7th, checked out on the 9th. Absolutely ridiculous. We will not be booking through them again. I would give them 0 stars if I could.

We booked a room, planned a trip to the coast. We ended up in a major winter storm at home tree fell tearing power wires out, that damaged our house, we had to cancel our trip. Called the hotel to cancel and they said sure, Called us back and said we had to cancel through booking. Com so we did. Booking wouldn't cancel and charged us full amount blaming the hotel that had already ok'd cancelation

I booked a hotel in Tampa Florida, drove 10 hours to get there, no rooms available and they will not refund my money or honor it elsewhere.

I've used this site because it offers airline points and good prices. However, I've found twice that properties penalize you for going through 3rd Party sites. (ie. The Hard Rock Cancun refused to put our rooms together, give us a true Ocean View (looking at a pipe), or accommodate any requests because I had not booked directly with them). The hard part is when you complain. You get thrust into a Dantesque Inferno where every request is answered with "contact the property." I'm starting to feel Booking.com is like the Wizard of Oz. There's one little man in the Netherlands, automating responses from his parents' basement. If they have live people to ever help anyone, I've never encountered them -- and I've tried. So my instinct now is to go straight to a site unless there's some other incentive. Also I realized the same properties often show up cheaper on VRBO.

LTo be clear.
I haven't a Booking.com membership, password or email connected to these Criminal Shyster Thieves.
But then again, what does one expect from the country headquarters of these Shyster Thieves.
Argentina.
Low Down Dirty Shyster Nazi Criminal Dogs on their very best day.
Again, never ever signing in to any membership requiring a user name, password or any qualifier.
These Thieves charged $200.00 to my credit card to a hotel in town that I never booked.
This fraudulent action by the time my card company notified me of this theft, I was charged a no show fee.
Again, this fraudulent action booked me into a hotel in my home town?
Why would I even need a hotel.
What needs to happen is a major class action law suit against this Criminal Shyster Argentinian company.
Booking.com needs to be indicted, prosecuted, sued and shut down.
Your voices need to yell at the highest degree to the many hotel's that use this service for any bookings and reservations.
F you Booking.com.

*******337

You robbed me clean and took my money (even though I booked numerous
Hotels in last 10 years from you and I am a genius member) and when I
Call you, you can' t speak to anyone with out entering confirmation
Number. When I enter confirmation number, they says incorrect even
Though its right... TOTAL scam, and you dont answer emails and block
Us from calling them... u have my money. I am not giving up until I
Have money back. I even wrote to your director and its going all over
Social media... if I dont get my stolen money back

I booked a day of reservation through booking.com. The reservation confirmation was sent via email from booking.com Cancellation policy was penalty free until 20:00 on 1/18/2020. I arrived at the hotel at 4pm and tried to shorten my stay by 1 night, the Front Office told me that only booking.com could assist me. I called booking.com and after speaking to 3 people, all with different explanations, I was told I needed to contact the hotel. The hotel again notified me that they werent able to and that I needed to modify my reservation through booking.com. The Front Office Manager refunded the reservation back to booking.com and provided me with an invoice of the charges. I called booking.com again and was told that this was a "partner offer" and that I actually needed to contact Agoda. I called Agoda and was told that only booking.com could help me. Booking.com says only Agoda can help me. Booking.com responded by saying that only Agoda could help. I have been dealing with them for over a week. Horrible customer service, I will never use booking.com again.

Total scam business. I used Booking.com to book a room at the Red Carpet Inn in Fort Lauderdale for a week only to have my reservation refused when i arrived because my drivers license had expired a month prior which i did not realize. Next day i was checking my bank info and saw where i was charged for the entire reservation by booking.com which totally contradicted what is stated in their payment policy. I tried to email them many times with no replies or ones that made no sense and where disjointed from my requests. I concluded that the replies I did get back were from mere robots, always with last name beginning with the letter c ( Carla C., Mona C., Gerry C., etc.) This company is a total scam! DO NOT USE THEM! There is a reason they operate out of the Netherlands. Think about it. STAY AWAY!