BonanzaReviews 944

BEWARE! All sellers and buyers:

Bonanza.com is not legit. Stay away! After several years, Bonanza.com closed my account down and stole some of my money as well. Their reason? They said they couldn't give me one. But they rudely said I could use other alternatives.
Their customer service is the worst I have ever had. Only one person (named Judy) works in the customer service department and that person takes ages to respond to a request.
That's the same person who couldn't give me a reason for why they took my money after they suddenly closed my account. All their employees are incompetent and amateurish people who post about silly things all the time as if they are using social media.
They advertise products, take your money but you don't receive anything.
So, keep an eye out on your account balance if you decide to use Bonanza.com. They can illegitimately take money from your account when they like. My card was blocked multiple times in the past because Bonanza.com was trying to charge my account without my authorization.
Bonanza.com is a scam and a complete joke. Stay away, BUYERS and SELLERS! Bonanza.com sucks, and it will never be an eBay alternative.

I ordered a item from a Bonanza seller, saw the PayPal payment process assuming this was all good... Never did I get the item!. Big mistake! Do not order from this site, if you take the time to read the reviews your money is better off in a Casino! PayPal is in partnership with Bonanza. They both make there cut regardless of the Many orders there sellers have never filled. PayPal has been here ripping off its own customers for some time. PayPal lets you write a dispute and thats the end of it. They do not warn you that people get ripped off with Bonanza. The reason its worth the commission they make to screw you over and they know this site is a problem. And yes if you want to spend your money here they will help you. But most likely you will never see the item you ordered. PayPal disputes on this site are endless. They plead not guilty, your money is gone... don't say you weren't warned. Hopefully you read reviews before ordering and got to bypass the grief that Bonanza and PayPal are in business together ripping you off knowingly...

Never buy anything from this website. It is just a platform and the website takes no responsibilities if the seller doesn't send you anything. This is what happened to me. I purchased something from a seller and paid via Paypal. After several hours, the website sent me a mail saying that seller had just been banned from the website due to violation of some rules, just after I made my payment. The website asked me to contact Paypal to dispute the charge. After I got rejected by Palpal, the website asked me to file a dispute to my credit card company. When I asked why Bonanza takes no responsibilities of any fraud happens on its website and why Bonanza has no control of its sellers, one of its managers replied me: " Bonanza is an online marketplace that connects buyers to transact directly with individual sellers.", "The entities that can issue you a refund are PayPal or your credit card company. " and "If there's anything else that we can do to help please let me know.". You see, they just provide a platform and you take all the risks and painful effort to get your money back if something bad happens. I really don't recommend this website. Buy things from Amazon or Ebay which are far more reliable, responsible and customer friendly.

I received the message below from Bonanza.com 3 days after I made a purchase online through their website. They informed me that the vendor was suspended from website for violation of user agreement. Where is the due diligence being performed on their vendors before they accept them on their website? It looks like I'm screwed because the vendor has not answered my message to cancel the order and refund me and as Bonanza suggested, I have started a dispute with Paypal, however, it does not look promising that I will get any sort of refund. I am extremely disappointed in Bonanza.com lack of responsibility and procedures in performing their due diligence on prospective vendors. Will never use Bonanza.com again. They owe me the refund. I shouldn't have to chase after the vendor located in Beijing China.
Here's the message from Bonanza.com to me:
The seller associated with your purchase, ricyi, has been permanently suspended from Bonanza due to a violation of our User Agreement. This activity was identified after your order was placed. To protect our users, Bonanza errs on the cautious side when dealing with such sellers, and therefore we have permanently removed them from our community. We sincerely apologize for any inconvenience this has caused you.

Since this seller is no longer active on Bonanza, you may not receive the item you purchased. As such we highly recommend that you contact PayPal to file a dispute. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalf. We have included information on how to start the dispute process below.

If you completed your purchase by logging into a PayPal account:
File a dispute with PayPal online: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
If you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:
File a dispute via telephone: *******161 or *******178
Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your order. If you do not remember the phone number you used when completing your payment, say "Representative" to speak to an agent for assistance.

I ordered medicine advertised on their web site (order # Order #*******). After I ordered I realized this will be shipped by a company in India. 6 weeks after the order item is not delivered. Bonanza completely disowns all responsibility and tells me to deal with the vendor directly. Vendor is an Indian company that is simply not complying. Bonanza cannot absolve themselves of responsibility - I ordered on their web site, they should resolve this issue and get me my refund.

Unfortunately, I did not have a positive experience with Bonanza and the seller Products_with_Love. To start with, I received an empty opened package sealed inside an over-sized United States Postal Service envelope. The United States Postal Service noted "to properly prepare the parcel."​ It was clear looking at the package the seller sent what I ordered in that the package was both too small (less size than the regular postcard envelope) and used a fastener/clip to seal the end of the package which was missing. ​ I brought what had occurred to the attention of the seller, but the seller refused to give me a refund. Only after escalating the matter to PayPal, was I able to receive my refund. Needless to say, I wont be using this seller again.
Moreover, the Bonanza site would not let me give my review as "feedback can no longer be left". I would never order from Bonanza again.

I first purchased a B&D Saw for delivery a couple of days later. One hour later I received an email that all orders were delayed, usually up to 3 days. I could have purchased from other suppliers with much earlier deliveries. Nothing on their webpage indicated delays in shipping. So immediately I sent back an email CANCELLING my order. That was ignored. I send other emails saying the order was cancelled. Almost immediately I saw they have taken payment from PayPal days before shipping. I wrote again... Nothing. Meanwhile because I needed the product i ordered from another supplier who did ship on time. Now I have two. DO NO BUY FROM THIS SCAM ARTIST OF A BUSINESS. This scam company also has a NO RETURN POLICY. STAY AWAY.