Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bonanza

Bonanza

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Bonanza?
grey stargrey stargrey stargrey stargrey star

Bonanza Reviews Summary

Bonanza has a rating of 1.9 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 569th among Marketplace sites.

service
180
value
161
shipping
141
returns
127
quality
144
This company does not typically respond to reviews

We monitor reviews for authenticity

North Carolina
2 reviews
22 helpful votes
Follow matt s.
Unfollow matt s.
Share Review
Report Review

Bunch of idiots!
September 11, 2015

I love reading reviews from people. First of Mark D. Is full of crap and if he/she thinks we believe a word their saying then just wow. Secondly, to everyone that is writing a review(good or bad) about a product/buyer that was purchased on the site should just be kicked off this site. The site should be reviewed not some random seller on it... you people are $#*!ing stupid. Lastly, most of the 5 star reviews are fakes planted by the site plain and simple. Overall this site looks like bad news because most of the people on it are $#*!ed. When you have a website where its main users a $#*!ing stupid then the site itself is gonna suck.

Date of experience: September 10, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Hawaii
1 review
11 helpful votes
Follow stephen c.
Unfollow stephen c.
Share Review
Report Review

I spent two days putting in photos and listings they never activated my account
What a waste of time
Stay away

Date of experience: September 9, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Texas
5 reviews
50 helpful votes
Follow Cynthia D.
Unfollow Cynthia D.
Share Review
Report Review

I was a loyal seller on Bonanza for a few years until they just shut me down without warning while I still had packages to send to my customers. They took the money that was paid to me in my account and I could never recover it. Bonanza had great potential but it has been ruined by pettiness and greed. I had great and loyal customers who stuck with me but Bonanza did not care.

Date of experience: September 4, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

GB
1 review
19 helpful votes
Follow jon d.
Unfollow jon d.
Share Review
Report Review

Bad bad bad but i dont have to say $#*! mark d keeps posting this after every negative feedback. I hope he has a gf or wife so i can giver her my bonanza in the $#*!. Here mark dont bother postig your $#*! i got you. And yo girl "Mark D. [Bonanza Rep] Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist."

Date of experience: September 3, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Japan
1 review
16 helpful votes
Follow Paulo S.
Unfollow Paulo S.
Share Review
Report Review

When I started selling on Bonanza I opted for the Platinum plan and only had a single sale in one month (my item cheaper $3). I canceled the plan and never had more than two sales a month and today make more than 1.5 month without selling anything in Bonanza. It is very common to end a month without selling anything in Bonanza. More than two years after I started selling on Bonanza and I have more sales in eCrater. Another fact is that in Bonanza a buyer never give me a feedback and at eCrater already made several positive feedbacks.
All of my products imported from eBay to Bonanza were with the wrong value of international shipping and I had to fix one on one.
Another fact is that Bonanza promise lower fees and suggest you discount it in product prices, but if you accept promote with Bonaza's partners like Google, Bing or Nextag and make a sale through them, the rates go up much further than of the amounts levied by eBay.
Do not spend your time and efforts with Bonaza, they only are interested that you sign in expensive plans with promises to sell more.
Also do not believe that talk of "Bonanza has an A + rating with the Better Business Bureau and... bla bla bla", many eBay sellers have made good reviews for Bonanza to affect eBay and believe that future research Bonanza will lose positions.
I rarely remember the Bonanza exists because of lack of sales, but I need to remember to cancel my account there and remove my products.

If anyone has the potential to combat eBay, this will be the eCrater.

If something changes in Bonanza and I have good sales there, I'll come back here and change my feedback.

Date of experience: September 1, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

New York
1 review
14 helpful votes
Follow Alex D.
Unfollow Alex D.
Share Review
Report Review

Placed order for 5 Seresto collars and was contacted by Bonanza the next day informing me the seller has been suspended. Put in for PayPal refund and received it quickly. Now after close to a month with no response from another Bonanza seller as of last week as to shipping status or date, putting in another claim with PayPal. Just ordered one from seller that is not International on Ebay. If I am happy, I will then order four more. Bonanza posts very attractive prices and they just never deliver. My poor cats have been scratching badly because the Sentry brand collars I got at Petsmart do not work. Avoid Bonanza unless you like wasted time and aggravation.

Date of experience: September 1, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

California
1 review
25 helpful votes
Follow Matt B.
Unfollow Matt B.
Share Review
Report Review

At first, I was very excited about Bonanza as an alternative to Ebay. I'm a powerseller on Ebay, but I'm tired of their fees and Nazi like tactics, so I decided to give Bonanza a try. I spent several hours listing my items, waited for them to activate my account, which took longer than the 24 hours they tell you it will take. Eventually I had to email them and tell them it had been almost 36 hours. They immediately activated my account.

After a full day, I had not received a single view on any of my items. Not one. Nobody had visited or looked at any of my items and they are all pretty popular items. I even signed up for additional advertising in which you pay more commissions, and still nada.

I emailed them about this and they responded with a canned response that was completely irrelevant. They clearly didn't take any time to research my issue. The email told me to do a bunch of things that I had already done.

I have since emailed them 3 times requesting assistance and they have not responded. Then, I finally got a response and it said "We are marking this ticket as resolved"! LOL. Resolved!? No one had ever gotten back to me.

I wrote back one more time and told them this was not resolved. I explained that I was an Ebay powerseller and I am looking for an alternative to Ebay. They still have not responded, so they must not care.

I won't be using them again and I cannot recommend them to anyone. Awful, waste of time.

UPDATE: I wrote a negative review on the Better Business Bureau and here is how shady this company is: They deleted my account and then told the Better Business Bureau there was no such customer. Luckily I had the email thread between myself and them which I sent to the BBB. Scammers!

UPDATE 12/13/2015: Wow, I'm glad I'm not the only one that thinks Bonanza is terrible. Look at the negative reviews! What's funnier is that the Bonanza rep responds to all of them with the exact same cut and paste response, which is a total lie. I did go to the BBB - See my remarks about it above. This is one terrible company. I bet their rating with the BBB is a scam too. I'll bet you any amount of money that they themselves are filing complaints with the BBB and then resolving them. Why do I say this? Because everywhere else online, they have awful reviews - like terrible! But it just so happens they have an A+ rating with the BBB? Lies!

Date of experience: August 31, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Ohio
10 reviews
29 helpful votes
Follow Katie A.
Unfollow Katie A.
Share Review
Report Review

Never received tracking information or package after two weeks. Contacted the seller, non-responsive. Luckily I used paypal otherwise I wouldn't know how to get my money back. Don't use this site!

Date of experience: August 29, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

New York
1 review
12 helpful votes
Follow Sarah C.
Unfollow Sarah C.
Share Review
Report Review

Stay Away
August 23, 2015

I bought a Norton key from a seller (StrombergTech) and I wish I had read the reviews! Apparently you have to scroll way down the page to see any weird details. I thought looking at my screen I had all the info (on a pc), at the bottom there was a bunch of garbage about not being able to link with your account. Anyway, Norton support confirmed this was a used key linked to another account (I was given the name and email of the person).
The seller is refusing to give a refund. When I contacted Bonanza, I was told, as far as an unclear listing, that their 'format is standard'. Not at all.
Bottom line, just stay away.

Date of experience: August 23, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Washington
1 review
12 helpful votes
Follow edmundas j.
Unfollow edmundas j.
Share Review
Report Review

Bought license code and link for it no actual physical item had to be delivered and on seller website info was that it sends a link and code within 48 hours so third week now and no code no reply from seller and to start a complaint bonanza forces you to wait forever and hides seller profiles which makes it even more suspicious...

Date of experience: August 22, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

New York
1 review
10 helpful votes
Follow Sue W.
Unfollow Sue W.
Share Review
Report Review

I Love Bonanza!
August 22, 2015

I am new to Bonanza as a seller. I cannot begin to tell you how much I love this site! Everything you need to do is so easy from listing, to importing, everything! It has a very clean feel which is great. I still haven't sold anything but is has only been a week.
As far as everyone complaining about not recieving their items... believe it or not this happens on every site there is. You are confusing the actions of the seller with the actions of the site. When you purchase something from any seller you should be looking at feedback. This is the one most important thing that will give you the biggest idea of a sellers reputation. Anyone who sells and has great feedback is not going to do anything to ruin that reputation. You have no idea how hard it is to get people to leave feedback. If you see someone with great feedback you can pretty much feel good about buying from them. Also, another good indicator is if the seller responds to questions within a reasonable amount of time. I sell on three sites and at least four times a day I go through all of them to see if anyone has left any questions.
Reality is that any site can only do so much to prevent the bad sellers from scamming people. Bonanza is a site where Sellers sell... you really shouldn't look at it like you are buying from Bonanza, you are buying from the Sellers. It really is up to the Buyer to not just look for the cheapest item they can find, but to buy from a seller who will openly display their feedback and take the time to respond to any help needed. That is any Buyers best shot for a positive experience.
What I have seen in my first week at Bananza is that it has a great flow for selling. The setup is great. Hopefully it will match the sales my other sites have!
People should not be complaining and blaming Bonanza for unscrupulous Sellers, they are on every site on the internet. Besides looking for the best price, also look at the Seller.

Date of experience: August 21, 2015
Utah
7 reviews
21 helpful votes
Follow Lloyd H.
Unfollow Lloyd H.
Share Review
Report Review

I purchased software from Bonanza.com and never got it. Bonanza customer service didn't do a thing to help get my software. They won't even respond to my emails or calls. It is like they don' t even exist and they don't care. Stay away from Bonanza!

Date of experience: August 19, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

GB
1 review
11 helpful votes
Follow Henry R.
Unfollow Henry R.
Share Review
Report Review

Where are you Mark?
August 17, 2015

Please give the link to the Better Business rating you mention a number of time. Cheers

Here is the complaints li9nk for all people who post bad reviews of Bonanza https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

Date of experience: August 17, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Florida
1 review
12 helpful votes
Follow Ty G.
Unfollow Ty G.
Share Review
Report Review

I, too, ordered from the site and I'm very dissatisfied. Still waiting over three weeks for an item that stated 1-10 days for delivery. I had to open a dispute through Paypal. Absolutely RIDICULOUS!

Date of experience: August 5, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Arizona
1 review
19 helpful votes
Follow S M.
Unfollow S M.
Share Review
Report Review

A TOTAL SCAM! THE WORST! SHOULD HAVE READ THE REVIEWS! DON"T ANSWER EMAILS AND YOU WILL NEVER SEE YOU MONEY AGAIN! DONT LET THEM TRICK YOU WITH THE BBB BS! MARK D. ANSWERS ARE TOTAL CRAP READ ALL THE FOLKS THAT HAVE BEEN BURNED BY THESE GUYS! BEWARE!

Date of experience: August 4, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Hawaii
1 review
17 helpful votes
Follow Dennis B.
Unfollow Dennis B.
Share Review
Report Review

I ordered an item thru Bonanza on 6 June. I got an email saying it had been shipped and could expect a 2 to 5 week delivery. 8 weeks and no item. I tried to contact Bonanza and their seller but only got "not my Problem"
Dennis

Date of experience: July 26, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Florida
1 review
7 helpful votes
Follow Dawn L.
Unfollow Dawn L.
Share Review
Report Review

To all you *******@jumping the bonanza train or newbies already on the train Yes it does work WHEN you work it! Just like everything else in life worth taking a chance on"It takes a little elbow grease"My mom would say~I myself do alot of my own pr work by getting out and meeting people. I say hi invite them over.Be creative, make it fun almost like in life, think of a theme~a garage sale, a cocktail party, which in turn you now have their attention, Make a sale inviting with a % off, free gift, a swap~You get it. Now if you are a busy bonanzler u can also make it work. Whenever i could not market for myself I would pay a small fee to a fellow bonanzler that i knew could get my store out there in the bigger world. I came into bonanza early on so bonanzlers know me. They trust me and it is a win win.The key to this sight is being seen or not to be seen... Speaking of being seen I *******@not getting back to you know WHO~We in florida as you have seen or heard have been under the weather a bit floods, winds rains~PLEEZE mother nature let up. I was knocked off line myself Soooo sorry@ that! I'm back~Visit

Date of experience: July 24, 2015
Italy
1 review
11 helpful votes
Follow Ariele R.
Unfollow Ariele R.
Share Review
Report Review

I don't even know
July 24, 2015

48 hours and the seller didn't even answered, they said it was an instant automated digital delivery... Tomorow I'll try to ask for a refund through paypal.

Date of experience: July 24, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Colorado
1 review
15 helpful votes
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

What happened?
July 24, 2015

I bought an item and the guy I bought it from removed himself the seller list. He said the item could take five weeks to arrive so I was patient and didn't try to contact him. What happened? Why are we able to be stolen from so easily?

Date of experience: July 24, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Illinois
1 review
12 helpful votes
Follow Mytherine N.
Unfollow Mytherine N.
Share Review
Report Review

Recently I purchased some items from Ps_youwontforgerme with amount $434.00, suddenly Bonanaz send email said my account is lock, they are unable to open it for me, I tried to contact them and attached my roof purchased with Psyouwontforgetme, Bonanaz customer service never answer back to me, I sent out 2 email to Psyouwontforgetme to discussed about item I bought, and would like PS... me process the service, Ps... me did not answer me either, I called PayPal and asked for dispute, PayPal customer service had sent out email to contact Ps... me and gave them 3 days to resolve the issue, to day is a third day, if Psyouwontforgetme do not answer back to PayPal and me, I am going to dispute for all. $434.00 is huge money
I have tried everythings I could and politely I contact and very patience, either Bonanaz and Psyouwontforgetme are not cooperating with me, so I had to have PayPal involve, or legal action

Date of experience: July 22, 2015
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.


bonanza.com
Seattle, WA, United States