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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,709 reviews

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Tennessee
1 review
0 helpful votes
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It was great I just had one missing but other than that I was satisfied

Date of experience: September 27, 2021
Nevada
1 review
0 helpful votes
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Very happy with 3 out of 4 of my pieces that I received. Received quite quick. Will be purchasing again.

Date of experience: September 27, 2021
Texas
1 review
0 helpful votes
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Tracking information was incorrect and a bit frustrating but other than that great!

Date of experience: September 26, 2021
Arizona
1 review
0 helpful votes
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I got my packages in a timely manner
October 27, 2021

I got my packages in a timely manner. However the jewelry itself is just too small. It doesnt completely go through my piercing. I cant leave it in without being in pain.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2021
Washington
2 reviews
0 helpful votes
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It was great
September 27, 2021

It was great. We are very satisfied with what I ordered and it came in a timely manor and we are definitely ordering again from you.

Date of experience: September 26, 2021
Illinois
1 review
0 helpful votes
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I absolutely love the jewelry
September 27, 2021

I absolutely love the jewelry. Although, there could be more of a selection. I have, just about, everything you offer, I'd love to see some new pieces.

Date of experience: September 26, 2021
Louisiana
1 review
0 helpful votes
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Been buying from body candy for a while, never disappointed!

Date of experience: September 26, 2021
Virginia
1 review
0 helpful votes
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Took longer than expected but everything was super cute.

Date of experience: September 26, 2021
Texas
1 review
0 helpful votes
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My jewelry came in extremely quickly and I couldn't be more happy with my item! It's so pretty and I've gotten a lot of compliments on it!

Date of experience: September 26, 2021
Massachusetts
1 review
0 helpful votes
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I always buy from here
September 26, 2021

I always buy from here- i love their septum rings the most

Date of experience: September 26, 2021
Florida
1 review
0 helpful votes
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Great items!
September 26, 2021

Great items! Have made several purchases and will…. Again & again!

Date of experience: September 26, 2021
Spain
1 review
0 helpful votes
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Refund
October 26, 2021

Waited for three months but they gave me a refund. It was ok the least they could do (didn't receive it)

Date of experience: September 26, 2021
Virginia
1 review
0 helpful votes
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Good products, average shipping, wide variety of jewelry to pick from!

Date of experience: September 26, 2021
New Jersey
1 review
0 helpful votes
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Always a pleasure ordering from body candy. I love everything I've purchased.

Date of experience: September 26, 2021
Texas
1 review
0 helpful votes
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Bad product
October 26, 2021

Bad product. Looking to return. Poor design. Loose and falling out.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2021
Texas
1 review
0 helpful votes
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Fast shipping!
September 26, 2021

Fast shipping! I love the mystery bag of tongue rings!

Date of experience: September 26, 2021
Florida
1 review
0 helpful votes
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100 satisfaction given I was glad I made this purchase

Date of experience: September 26, 2021
Missouri
1 review
0 helpful votes
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Love it it came exactly on time and it's perfect for Halloween

Date of experience: September 25, 2021
Texas
1 review
0 helpful votes
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Easy to use easy to purchase came in quickly will use them again

Date of experience: September 25, 2021
Texas
1 review
0 helpful votes
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I had a little bit of a hard time with shipping notifications and wish I could've tracked it

Date of experience: September 25, 2021