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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

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50,578 reviews

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Texas
1 review
0 helpful votes
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I had an issue but it was on my end of putting the wrong address, i could immediately get in contact and correct the issue, my package was not delayed or anything because i caught it early. Everything was delivered and correct.

Date of experience: December 1, 2024
Michigan
1 review
0 helpful votes
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Products are good but there were no shipping or delivery notifications

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2024
Virginia
1 review
1 helpful vote
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I ordered a curved barbell to wear in my rook and a clicker for my daith. Both were described as being stainless steel and both have turned my skin green. I feel ripped off.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 29, 2024
South Dakota
1 review
0 helpful votes
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I've purchased many eyebrow rings from you guys and I've always been happy.

Date of experience: November 29, 2024
Florida
1 review
0 helpful votes
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Good as always, the staff were friendly when they saw i stuff in my cart

Date of experience: November 29, 2024
Michigan
1 review
0 helpful votes
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Easy to find what I wanted and easy to order. My order was delivered within a reasonable time.

Date of experience: November 29, 2024
Canada
1 review
0 helpful votes
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I love Body Candy
December 9, 2024

I love Body Candy. Everytime I've ordered they've come fast and in perfect condition. I have no complaints. Only compliments.

Date of experience: November 28, 2024
Oregon
1 review
0 helpful votes
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I absolutely love your guys products I've been try...
December 9, 2024
Updated review

I absolutely love your guys products I've been try to get as many people to use my link and share about you guys YOU SAVED ME FROM CHEAP AMAZON PEIRCINGS

Date of experience: November 28, 2024

App is a little slow but I still prefer it over the...
November 8, 2024
Previous review

App is a little slow but I still prefer it over the website! Can't wait to try out your products :)

Date of experience: October 29, 2024
Canada
1 review
0 helpful votes
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Yes it was good
December 8, 2024

Yes it was good. Why does this have to be 50 characters. I don't want to rate it.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2024
Nevada
1 review
0 helpful votes
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Everything was delivered quickly and the quality is fantastic

Date of experience: November 27, 2024
Tennessee
1 review
0 helpful votes
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An item I had ordered was out of stock so they offered to replace the item with a different one and shipped it out in a timely manner.

Date of experience: November 27, 2024
California
1 review
0 helpful votes
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This experience has been positive
December 6, 2024

This experience has been positive. There were other instances where I made a medium sized purchase of multiple items and some of the balls just would not open even with PLIERS. I had to throw those away. Luckily for body cast, they don't have much competition online, at least that I'm aware of.

Date of experience: November 26, 2024
Illinois
1 review
0 helpful votes
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Fast and convenient!
December 6, 2024

Fast and convenient! Clear descriptions for the most part and I didn't have a negative reaction to the jewlery

Date of experience: November 25, 2024
Pennsylvania
1 review
0 helpful votes
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Love the company
December 5, 2024

Love the company. Items come in as they look. Beautiful. I will continue to order from here. I love the choices of titanium. That's important to me. All I want to use.

Date of experience: November 25, 2024
Italy
1 review
0 helpful votes
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è stata buona, ho ricevuto gli aggiornamenti sul sito non mi sono piaciuti i 5€ di dogana quando mi hanno consegnato il pacco considerando che la spedizione fosse gratuita

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2024
Puerto Rico
1 review
0 helpful votes
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Everything was perfect, easy to order, easy to pay and fast shipping.

Date of experience: November 25, 2024
Texas
1 review
0 helpful votes
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Don't like that you can't cancel orders after you make them by mistake

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2024
Tennessee
1 review
0 helpful votes
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One of my favorite septum rings, it has become my go to style to wear everyday.

Date of experience: November 23, 2024
Illinois
1 review
0 helpful votes
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Unfortunately, I can't wear the nose
December 3, 2024

Unfortunately, I can't wear the nose. Ring wasn't paying attention to the sizes in ordered it too small. It's uncomfortable

Date of experience: November 23, 2024
Connecticut
1 review
0 helpful votes
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I was informed a week after purchase my item was no longer available. Disappointed I had purchase another item at the same price.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2024