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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,457
quality
252
This company responds to reviews on average within 1 day

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50,561 reviews

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California
1 review
0 helpful votes
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Shipping took longer than expected, but customer service was responsive and respectful.

Date of experience: December 3, 2024
South Carolina
1 review
0 helpful votes
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Good body piercing jewelry, not cheap material and you get what you payed for.

Date of experience: December 3, 2024
California
1 review
0 helpful votes
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Nose ring came as it was shown on the website. The diamond was cute and small, just like I like it.

Date of experience: December 3, 2024
Texas
1 review
0 helpful votes
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Jewelry is always just like the pictures! Great prices. Quick shipping.

Date of experience: December 3, 2024
California
1 review
0 helpful votes
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Excellent!
December 13, 2024

Excellent! And awesome quality! Love them all! Would definitely order again!

Date of experience: December 3, 2024
Georgia
1 review
0 helpful votes
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Was painless and shipping was quick
December 13, 2024

Was painless and shipping was quick. The item was exactly what I ordered and I had no issues with having to contact customer service as the delivery date was accurate as well.

Date of experience: December 3, 2024
New Jersey
1 review
0 helpful votes
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Overall i love the pieces and none have tarnished so far!

Date of experience: December 2, 2024
Minnesota
1 review
0 helpful votes
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My experience was good
December 13, 2024

My experience was good. It took a little bit to ship but the customer service was amazing!

Date of experience: December 2, 2024
California
1 review
0 helpful votes
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Still waiting on choices of what I can pick to replace my item

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2024
Missouri
1 review
0 helpful votes
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Item is as described
December 13, 2024

Item is as described. Fast and wonderful service. Will use ag.

Date of experience: December 2, 2024
California
1 review
0 helpful votes
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Shipping was quick and prices are so great! Never had an issue with quality of metal or rejection at all!

Date of experience: December 2, 2024
Texas
1 review
0 helpful votes
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It was great there were a few issues with sizes missing...

Date of experience: December 2, 2024
Pennsylvania
1 review
0 helpful votes
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It was good
December 12, 2024

It was good. Everything i ordered came and was super easy to put in my nose.

Date of experience: December 2, 2024
Ohio
1 review
0 helpful votes
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My experience was quick and easy
December 12, 2024

My experience was quick and easy. Love your products! Very easy to use and looks amazing!

Date of experience: February 2, 2025
North Carolina
1 review
0 helpful votes
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Lovely, quick, and easy I love any and everything I order from body candy.

Date of experience: December 1, 2024
Texas
1 review
0 helpful votes
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The jewelry did not fit
December 12, 2024

The jewelry did not fit. Was misleading for the size of jewelry.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 1, 2024
Texas
1 review
0 helpful votes
Follow aly H.
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I had an issue but it was on my end of putting the wrong address, i could immediately get in contact and correct the issue, my package was not delayed or anything because i caught it early. Everything was delivered and correct.

Date of experience: December 1, 2024
Michigan
1 review
0 helpful votes
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Products are good but there were no shipping or delivery notifications

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2024
Virginia
1 review
1 helpful vote
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I ordered a curved barbell to wear in my rook and a clicker for my daith. Both were described as being stainless steel and both have turned my skin green. I feel ripped off.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 29, 2024
South Dakota
1 review
0 helpful votes
Follow Connie R.
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I've purchased many eyebrow rings from you guys and I've always been happy.

Date of experience: November 29, 2024