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SmartCustomer Website Reviews and Complaints
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On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,598 reviews

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Tennessee
1 review
0 helpful votes
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Amazing jewelry!
August 9, 2022

Amazing jewelry! Such great prices mostly pretty jewelry

Date of experience: August 9, 2022
Virginia
1 review
0 helpful votes
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I was very pleased with my order
August 9, 2022

I was very pleased with my order. Everything was packaged very neatly.

Date of experience: August 9, 2022
Australia
1 review
0 helpful votes
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Nice jewellery and affordable prices with heaps of variety to choose from!

Date of experience: August 9, 2022
Illinois
1 review
0 helpful votes
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Good price for the product came on time when promised haven't had a chance to use them quite yet but they seem to be good quality so I'm sure they'll work just fine.

Date of experience: August 9, 2022
California
1 review
0 helpful votes
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Slay
August 9, 2022

Slay
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Date of experience: August 8, 2022
Canada
1 review
0 helpful votes
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I got my jewelry quickly and it was exactly as described. I love it so much!

Date of experience: August 8, 2022
Texas
1 review
0 helpful votes
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Always has the best quality jewelry. Cutest pieces ever

Date of experience: August 8, 2022
Ohio
1 review
0 helpful votes
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Great product highly recommended to all my friends

Date of experience: August 8, 2022
Louisiana
1 review
0 helpful votes
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Again, website is still buggy but pretty good otherwise
August 9, 2022
Updated review

Again, website is still buggy but pretty good otherwise

Date of experience: August 8, 2022

The website is a bit buggy but that's my only issue
August 9, 2022
Previous review

The website is a bit buggy but that's my only issue

Date of experience: August 8, 2022
Colorado
1 review
0 helpful votes
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Love them for the most part two if them were to big and the other is a little big

Date of experience: August 8, 2022
Nevada
1 review
0 helpful votes
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They arrived in a Timely matter, they are great quality and I'll be coming back for more

Date of experience: August 8, 2022
Colorado
1 review
0 helpful votes
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Ordering and shipping was easy
September 8, 2022

Ordering and shipping was easy. Products are worthless after 1 use, 2 of 3 items broke. 3rd item doesn't have a strong enough magnet to use.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2022
Kansas
1 review
0 helpful votes
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It's okay for discount jewelry, but otherwise would probably avoid for long term wear. They don't accept returns for anything but store credit so even if you're new and don't know bar sizing and length and you don't wear the jewelry, you can't get your money back.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2022
Connecticut
1 review
0 helpful votes
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Paid extra for three day shipping and it came over a week later and the person from customer service made it seem like it was my fault for "not understanding" what that meant which in my head it meant it would be at my house within 3 days which apparently it did not.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2022
Ohio
1 review
0 helpful votes
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I am 60/40 with them
August 8, 2022

I am 60/40 with them. Most items are good but some are cheaper

Date of experience: August 8, 2022
Georgia
2 reviews
0 helpful votes
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I've been buying from you for a long time always had quality maybe I chose wrong but I made two purchases in one day one for $18.99 and the other one came through it 47 and I was quite surprised at that nonetheless how the Stones fell out upon installation and I am very careful

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2022
Illinois
1 review
0 helpful votes
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Super helpful and informative
August 8, 2022

Super helpful and informative. Part of my order was missing and they replaced it with a different choice with no hassle

Date of experience: August 8, 2022
Michigan
1 review
0 helpful votes
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Ships fast, good quality for the price. Doesn't discolor or irritate skin. And overall pretty easy to order from Body Candy

Date of experience: August 8, 2022
Canada
1 review
0 helpful votes
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I love them so much
August 8, 2022

I love them so much. I wear them as lip piercings and they don't hurt my gums

Date of experience: August 8, 2022
South Dakota
1 review
0 helpful votes
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Loved everything thank u! :) Every item I love dearly :)

Date of experience: August 7, 2022