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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,536 reviews

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California
1 review
0 helpful votes
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Very nice i loved my product and came very secure and efficient

Date of experience: August 19, 2022
California
1 review
0 helpful votes
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Excellent, sooo...
August 19, 2022

Excellent, sooo... On, beautiful, speedy delivery, yesss!... will purchase again, soon. Discounts code, more please,.

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Date of experience: August 18, 2022
New Hampshire
1 review
0 helpful votes
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Love BodyCandy
August 18, 2022

Love BodyCandy. Excellent customer service and quality items!

Date of experience: August 18, 2022
Oklahoma
1 review
0 helpful votes
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Easily navigated!
August 18, 2022

Easily navigated! Love the products and love the speed of delivery. The only body jewelry site I use!

Date of experience: August 18, 2022
California
1 review
0 helpful votes
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Perfect!
August 18, 2022

Perfect! Everything arrived quickly and is quality made!

Date of experience: August 18, 2022
Washington
2 reviews
0 helpful votes
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I have always had a good experience with what I have ordered from Body Candy. Products arrive quickly and have been good quality. I do have to order jewelry with gold in them because I have metal allergies. I have not had any issues with the gold from Body Candy. I have only had an issue with what the color was described as and what I received. Maybe my idea of red was not someone else's idea of red.

Date of experience: August 18, 2022
Idaho
1 review
0 helpful votes
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I enjoyed the variety that is offered. The only problem I had is after clicking the next bottom, the page on my phone would get smaller and i wouldn't be able to see the jewelry as much.

Date of experience: August 18, 2022
Canada
1 review
0 helpful votes
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Easy and cool and I mean you can't beat the quality

Date of experience: August 18, 2022
Utah
1 review
0 helpful votes
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It is difficult to search on the site and I wish the pictures of the items always included a picture of a person or mannequin wearing that specific piece for size reference.

Date of experience: August 18, 2022
Canada
1 review
0 helpful votes
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Love the store
August 18, 2022

Love the store. Always a good experience. Only ever shop when there is really good deals

Date of experience: August 18, 2022
Maine
1 review
0 helpful votes
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Had no issues at all with my orders!
August 18, 2022

Had no issues at all with my orders! Everything fit as described

Date of experience: August 18, 2022
Georgia
1 review
0 helpful votes
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It was great enjoyed the experience
August 18, 2022

It was great enjoyed the experience. Came back a second time and brought the same items again love it just in case I lose one; I will have a replacement.

Date of experience: August 18, 2022
Pennsylvania
1 review
0 helpful votes
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Overall I had a good experience except for one of my belly rings broke the first time I tried to put it on. However all of the others I ordered are perfect and I love them!

Date of experience: August 18, 2022
Australia
1 review
0 helpful votes
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The company's communications are great just the quality of the product was a little disappointing.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2022
Arizona
1 review
0 helpful votes
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Great product, now please stop sending me emails begging for a review, it's been almost a month now

Date of experience: August 17, 2022
Washington
1 review
0 helpful votes
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I liked both of the septum rings i got super cute and cheap

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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Came quickly and the rings are so cool. Pink in the light then they glow at night. I use mine in my nipples and call em my headlights

Date of experience: August 17, 2022
Canada
1 review
0 helpful votes
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Lovely!
August 18, 2022
Updated review

Lovely! I love ordering from here and it's an amazing site!

Date of experience: August 17, 2022

Amazing!
August 16, 2022
Previous review

Amazing!

Date of experience: August 16, 2022
Texas
1 review
0 helpful votes
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I ordered the package on July 20th and after three weeks I still hadn't received it and I had to have a reshipment set up (which took about six days). Since some of the nose rings don't list the size, I just filtered by my size (18g) and the nose ring I bought from that filter ended up being bigger and obviously didn't fit in my nose and I had to throw it away. My first time ordering from here was much smoother, but the experience put me off a little.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2022
Pennsylvania
1 review
0 helpful votes
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It was as expected
August 18, 2022

It was as expected. I had no issues and am not sure what else to say

Date of experience: August 17, 2022