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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,527 reviews

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Minnesota
1 review
0 helpful votes
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Excellent experience, repeat customer, I have been for years
Would definitely return again

Date of experience: August 17, 2022
Pennsylvania
1 review
0 helpful votes
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Very large selection to choose from, and the prices are great!

Date of experience: August 17, 2022
North Carolina
1 review
0 helpful votes
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Really good jewelry just wish the L shape bar was longer stone not to big

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2022
Iowa
1 review
0 helpful votes
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The item is the same as pictured
August 17, 2022

The item is the same as pictured. Fits well. I always enjoy what I purchase through you guys. And it arrived really fast.

Date of experience: August 17, 2022
Oklahoma
1 review
0 helpful votes
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I love body candy!
August 17, 2022

I love body candy! Signing up for texts was such a good idea

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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Trash and then. More trash
September 16, 2022

I purchased a large amount of tongue barbells for both my daughter and I since we were both getting our tongue pierced. The first batch had several different barbells that the coatings easily got rubbed off in a matter of hours or wearing them. Then I switched to the ones that were so called anodized and there was one that had a huge burr ( a metal splinter). When taking it out I also notice the paint coming off as well. I contacted them and told them about the burr and they offered me a replacement so I picked out an alternative one and then when I got it I wore it for less then a day and already had a peice of the color chip off... I will never buy from these guys again. Hopefully I don't get sick from whatever the coating was that I swallowed... no third chance from me! If it's that cheap it's probably bad lessons learned!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2022
Michigan
1 review
0 helpful votes
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Fast shipping and jewelry was exactly what I thought it would be be.

Date of experience: August 17, 2022
Canada
1 review
0 helpful votes
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It took a lot longer then normal to get to me, I understand covid has effected things but a warning wouldve been nice, as well as the issue with your mystery bags, in pictures it shows sets not 3 literal random piercings.

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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Overall the website and shipping was fast so y'all are amazing, the product was kinda tight compared to my stainless steal bar the same size making it kinda look like it was smooshing my skin but very unnoticeable besides that!

Date of experience: August 17, 2022
Missouri
1 review
0 helpful votes
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Amazing experience, great pricing, highly recommend

Date of experience: August 16, 2022
Iowa
1 review
0 helpful votes
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My package was lost for a bit but that was a delivery problem and not Body Candy! Still they were very thorough and helpful and my package ended up arriving and everything was packed very well. I loooove my items

Date of experience: August 16, 2022
Indiana
1 review
0 helpful votes
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I liked the jewelry and shipping was quick. I was just disappointed in the fish piece that caused an infection. I think the material was not great on it possibly. I read online that anything with gold plating could hurt the nose easier. Not sure what the material is on this one.

Date of experience: August 16, 2022
Pennsylvania
1 review
0 helpful votes
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Great merchandise good quality huge selection awesome...
August 17, 2022
Updated review

Great merchandise good quality huge selection awesome deals!

Date of experience: August 16, 2022

Love your pieces
July 20, 2022
Previous review

Love your pieces

Date of experience: July 19, 2022
Ohio
1 review
0 helpful votes
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They were still too big for my piercing size and ended up damaging my ears

Date of experience: August 16, 2022
Kansas
1 review
0 helpful votes
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Good i don't know what else to say but I have to use 50 characters

Date of experience: August 16, 2022
Florida
1 review
0 helpful votes
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Great deals, very unique jewelry, i love all the pieces i buy, great quality for what you pay.

Date of experience: August 16, 2022
Connecticut
1 review
0 helpful votes
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I didn't think the lobe piercings were this small.

Date of experience: August 16, 2022
Virginia
1 review
0 helpful votes
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I Love this store!
August 16, 2022

I Love this store! The more you look the more you find, Also Great shipping!

Date of experience: August 16, 2022
Pennsylvania
1 review
0 helpful votes
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I just wanted my money back they refused sent more products equally as dissatisfying I just want my money back

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 16, 2022
Kansas
1 review
0 helpful votes
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The screws are a little tough to put on but they are gorgeous!

Date of experience: August 16, 2022