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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,455
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,565 reviews

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
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Very easy process!
September 27, 2022

Very easy process! It took little effort to find what I needed and the delivery time was accurate.

Date of experience: September 27, 2022
Washington
1 review
0 helpful votes
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Very quick shipping
September 27, 2022

Very quick shipping. The jewelry is beautiful! I would definitely recommend this website to my friends!

Date of experience: September 27, 2022
Pennsylvania
1 review
0 helpful votes
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Pretty good, easy to shop and good deals
September 27, 2022

Pretty good, easy to shop and good deals. Good quality metal.

Date of experience: September 26, 2022
North Carolina
1 review
0 helpful votes
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I really like all the options they had!
September 27, 2022

I really like all the options they had! And they were all super cute!

Date of experience: September 26, 2022
North Carolina
1 review
0 helpful votes
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Good prices, fast delivery quality items. Loved them use them everyday

Date of experience: September 26, 2022
New Jersey
1 review
0 helpful votes
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Easy to shop with, have corrected issues in the past quickly.

Date of experience: September 26, 2022
Florida
1 review
0 helpful votes
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The refund process was complicated than you had to pay for shipping, and you don't get your money back just a store credit and there was nothing else I liked on the site. So I just didn't bother with returning it. Just money wasted

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2022
California
1 review
0 helpful votes
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I appreciate the company reaching out to me on my first order after I left a bad review and trying to fix the mistake. However, the second order was just as terrible. I will not be ordering from this company again.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2022
Indiana
1 review
0 helpful votes
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Always quality merchandise and speedy shipping. Easy site to find items. Plenty of choices

Date of experience: September 26, 2022
France
1 review
0 helpful votes
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J'ai essayé d'envoyer des mails au soit disant service client à propos d'un livreur incompétent mais j'ai jamais eu de réponse. Je ne savais pas où il était et je l'ai reçu 1 semaine après la date prévu.

Date of experience: September 26, 2022
Tennessee
1 review
0 helpful votes
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Love these
September 26, 2022

Love these. The color is so pretty! They are comfortable and don't get caught on anything.

Date of experience: September 26, 2022
New York
1 review
0 helpful votes
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Quick shipping and affordable prices perfect if you need it in a hurry

Date of experience: September 26, 2022
Georgia
1 review
0 helpful votes
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I had a good experience
September 26, 2022

I had a good experience. Everything went smoothly.

Date of experience: September 25, 2022
Wisconsin
2 reviews
0 helpful votes
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They responded quickly and were helpful
September 25, 2022

They responded quickly and were helpful. Part of my order was missing and they fixed it quickly.

Date of experience: September 25, 2022
Minnesota
1 review
0 helpful votes
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Some good items, some not so good items. Might shop again, but will be more careful with what I order.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2022
Texas
1 review
0 helpful votes
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Lovely pieces, got here fast
September 25, 2022

Lovely pieces, got here fast. Would buy from here again

Date of experience: September 25, 2022
Colorado
1 review
0 helpful votes
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I love how intricate all of the pieces I've seen so far and I definitely plan to buy from here again some other time! Not only that, but it is much more affordable than my local stores, they usually go for $12.99-$16.99. If I'm ever lucky enough, I'd find one as low as $8.99 except it is not something that I would prefer. The only thing I had an issue with while ordering is that it would have a bug where it wouldn't update this one order I planned that contained the 2 of the items I had just purchased and 3 other items. It said something about my order amount not being valid for free shipping even though I had gone a little over the $24.00 free shipping payment (somewhere around $25) and added a 25% discount. So my previous order that I was planning on was a total of $19.42 at the time before changing and making final purchases and decided to go below the $24.99 free shipping limit and pay for shipping instead so I wouldn't have to go through that bug. Overall, I am looking forward to making more purchases in the future! :)

Date of experience: September 25, 2022
Ohio
1 review
0 helpful votes
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High quality products and super fast shipping! BodyCandy is my go-to place for jewelry!

Date of experience: September 25, 2022
Texas
1 review
0 helpful votes
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Easy to find products
September 25, 2022

Easy to find products. Good quality. Quick shipping

Date of experience: September 25, 2022
Ohio
1 review
0 helpful votes
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Their jewelry is so dainty and sparkly
September 25, 2022

Their jewelry is so dainty and sparkly. I love it! The delivery time is really fast also.

Date of experience: September 25, 2022